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Singapore Post

Postal services and eCommerce logistics provider

Principal UX Architect

Full-TimeUpdated on 10/24/2026
No salary listed
Senior
Singapore
In Person
Product & Experience DesignProduct Design

About the job

Requirements
  • Over 5 years of experience in a relevant UX lead role.
  • Ability to simplify multi-tiered transactional systems, enterprise supply chain software, or high-scale checkout flows into clear navigation matrices.
  • Track record of designing and facilitating strategic alignment workshops for senior executives and distilling complex information into structured visual frameworks.
  • Mastery of Figma capabilities, including nested auto-layouts, flexible responsive constraints, interactive prototyping components, and variable token management.
  • Experience deconstructing multi-tiered enterprise systems, legacy web views, or multi-step transactional applications into clean navigation matrices.
  • Hands-on experience conducting guerilla user research, user interviews, post-occupancy studies, or physical space mapping such as retail, logistics kiosks, or public terminals.
  • Ability to interpret product web analytics, drop-off funnels, and heatmaps to prioritize layout optimizations.
  • Hands-on experience and literacy in modern AI-driven design and prototyping tools to move rapidly from wireframe to functional code-based UI through vibe coding.
Responsibilities
  • Partner with business unit leaders and executive stakeholders to extract corporate vision, unpick operational backlogs, and distill competing requirements into unified experience strategies.
  • Plan and conduct structured alignment workshops, service-mapping sessions, and rapid ideation loops with cross-functional product, technology, and operations teams.
  • Translate business models, commercial logistics structures, and transactional goals into horizontal experience frameworks and multi-channel system navigation charts.
  • Conduct rapid, hands-on user intercept testing and behavioral observations in live operational environments, including retail counters, smart parcel lockers, and sorting hubs; conduct controlled interview discovery sessions to map friction points and opportunities.
  • Translate behavioral insights, operational constraints, and customer pain points into multi-channel user journey blueprints and task flows.
  • Construct and iterate low-to-mid-fidelity interactive prototypes to test usability assumptions with end-users and front-line staff.
  • Ingest complex legacy business states, interview cross-functional technical analysts, and map logical navigation frameworks from backlogs.
  • Translate data sets and transactional business logic into functional screen layouts and wireframes.
  • Partner with Product Managers and Tech Leads to ensure wireframes respect backend API capabilities, data dependencies, technical deployment realities, and product requirements.
  • Maintain layout and element consistency against the organisation’s Figma design system, UI primitives, and design token libraries, and help create those assets.
  • Author flexible, responsive, multi-breakpoint auto-layout component models in Figma for desktop, mobile-responsive, and tablet environments.
  • Validate working front-end software builds in Staging and UAT environments before production release.
  • Partner with product teams to embed analytics tracking events, event formulation schemas, and behavioral hooks into experience blueprints.
Desired Qualifications
  • Direct experience mapping interfaces for postal, supply-chain tracking, courier dispatch, or self-service kiosk hardware networks.
  • Basic understanding of front-end framework limitations, such as React Native, CSS Flexbox logic, and API payload bindings.

About the company

SingPost (Singapore Post Limited) blends traditional postal services with eCommerce logistics to connect communities and enable online shopping. It offers mail delivery, warehousing and fulfillment, last-mile delivery, and specialized eCommerce services like POPStop, with facilities at Stellar Lifestyle transit properties. Its operations rely on a global network and digital tools to streamline shipping, tracking, and returns for individuals, small businesses, and large enterprises, particularly in eCommerce. The company differentiates itself by combining long-standing postal expertise with modern logistics capabilities and a broad, tech-enabled service suite, including dedicated eCommerce hubs and integrated warehousing. Its goal is to provide reliable, end-to-end delivery and logistics services that support commerce and communication worldwide while advancing social responsibility and digital transformation.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Singapore, Singapore

Founded

1819

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Simplify's Take

What believers are saying

  • August 26, 2026 Q1 operating profit rose 55.2% to S$4.1 million.
  • Domestic parcel volume grew 36.5% in Q1 FY2026/27, offsetting mail declines.
  • May 2026 Asendia and Fullerton Health partnerships widen cross-border and healthcare logistics.

What critics are saying

  • FY2025 revenue fell 23.1%, and international volume dropped 57.9%, exposing core weakness.
  • Management targets over 10% cost cuts; execution failure leaves logistics and letters loss-making through FY2028.
  • If property enhancement disappoints, SingPost Centre loses the earnings anchor supporting the reset.

What makes Singapore Post unique

  • SingPost controls Singapore’s postal network and 20,000 letterbox nests, unmatched domestically.
  • Its Tampines hub processes 400,000 parcels daily after the June 2026 automation launch.
  • SingPost Centre ties logistics with recurring property income, stabilizing earnings beyond parcels.

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Benefits

  • Training Programs

Company News

Yahoo
Oct 9th, 2026
Miniature wonders: New SingPost website features six decades of stamp heritage.

Miniature wonders: New SingPost website features six decades of stamp heritage. Updated Fri, 9 October 2026 at 3:28 am GMT-7 SINGAPORE - Stamp collectors and those interested in Singapore's postal heritage can now browse stamp issues spanning six decades on a website launched by SingPost on Oct 9. Marking World Post Day 2026, the portal, philately.singpost.com, is the country's first comprehensive national philately website, said SingPost. It features over 500 national stamp issues released since 1966, a year after Singapore gained independence. SingPost said that one of the most highly sought after stamps is the 2008 Peranakan Heritage issue, showcasing the intricate craftsmanship synonymous with the beaded shoes worn by the Nonyas. The pouch-shaped miniature sheet made history as the world's first beaded stamp, crafted with intricate caviar beads. The bead sheets were pasted carefully onto each stamp with a hot iron press, according to the portal. It also features other content like behind-the-scenes interviews with stamp designers, educational articles and a calendar of upcoming philatelic events. Other initiatives to mark World Post Day include the digital stamp - a first in Asia - that users can buy on the SingPost app during a public trial and use for domestic delivery, including letters and postcards. SingPost has also released a set of two stamps featuring images that change when tilted. One transforms the modern-day Fullerton Hotel into the former General Post Office in 1928, while the other shows a contemporary postal worker becoming a mid-century postman delivering mail on foot through kampungs. Titled Then & Now, the collaboration between SingPost and The Straits Times is Singapore's first stamp issue to feature lenticular effects. Collectors who received their orders on Oct 9 appreciated the blend of nostalgia and innovation. "I bought four sets of the lenticular stamps," retiree Tan Kan Buey, 95, said in Mandarin. "Being a stamp collector since I was 10, I feel that this is the first stamp in Singapore that is especially unique, as it is interactive and changes at every angle." Eddie Yong, 67, a retiree who has been a stamp collector for decades, said: "I think the lenticular stamps are a refreshing approach. No one would have thought they would make these into stamps." SingPost said there is currently a second pre-order for the final batch of stamps, which will take about 2[1/2] months to arrive in Singapore from the Netherlands.

TechNode Global
Oct 8th, 2026
SingPost introduces Asia's first Digital Stamp for domestic mail.

SingPost introduces Asia's first Digital Stamp for domestic mail. October 8, 2026 * A convenient, digital way to mail letters within Singapore, marking World Post Day 2026 * Complements SingPost@MyBlock network which has been rolled out across more than 20,000 residential blocks * Introductory trial rates start from $1 for a set of five stamps, valid until 6 April 2027 SINGAPORE, Oct. 8, 2026 /PRNewswire/ - Singapore Post Limited (SingPost) today commenced the public trial phase for Asia's first Digital Stamp, marking a regional milestone in a postage system for everyday domestic mail, in conjunction with World Post Day 2026. The service allows senders to buy postage instantly via the SingPost mobile app and post a letter or postcard without physical stamps or labels. From now till 6 April 2027, SingPost is seeking public feedback in this pilot trial phase through a survey within the mobile app. This initial phase enables SingPost to refine user experience, optimise optical character recognition (OCR) scanning accuracy, and fine-tune operational workflows under real-world posting volumes. Hyper-Convenient Postage for Everyday Use Buying a physical stamp traditionally meant visiting a post office, a SingPost vending machine, or a Self-Service Kiosk. Digital Stamps allow postage to be purchased anywhere, at any time, through the SingPost mobile app and used immediately. "When we looked at the mailing experience, the friction point was always the same - you have written your card, addressed your envelope, and then realised you have no stamp. Digital Stamps remove that barrier entirely. As Asia's first app-integrated postage code, it is as simple as buying a code on your phone, writing it on the envelope, and posting it at your block. Coupled with SingPost@MyBlock, we are making posting a letter as seamless as sending a message." "The trial phase is important to us - we want to hear from customers and get the experience right before we build further. The designs will evolve with the seasons and with Singapore's occasions. We are just getting started," said Gan Heng, Head of Customer Experience, SingPost. Complementary Solution to SingPost@MyBlock The introduction of digital stamps builds on SingPost's ongoing modernisation of its postal and logistics services, directly complementing the rollout of SingPost@MyBlock. Completed by September 2026 across over 20,000 buildings, residents across Singapore can use the "Return Mail" slot in existing letterbox nests where available, to post letters and small parcels. Preserving Heritage in Digital Stamps The mobile app retains traditional philatelic aesthetics, featuring the 61st National Day design for Standard Regular mail (S$0.62) and a World Post Day Otter design for Standard Large mail (S$0.90). Digital stamp artwork will be refreshed periodically for festive and national occasions. Every 15th purchase unlocks a special design. Presently this special design features the Fullerton Building - home of Singapore's first General Post Office as the surprise stamp design. How it works * Buy: Purchase Digital Stamps on the SingPost app and get the unique codes instantly. * Write: Write a code clearly in dark blue or black ink, in the top-right corner of the envelope, where a stamp would normally go. * Post: Drop the letter into any posting box, post office, or the "Return Mail" slot at residential letterbox nests following the rollout of SingPost@MyBlock. The stamps cover basic mail (letters, postcards, and printed paper items in a paper envelope) for domestic delivery within Singapore. Pilot Trial Phase and Introductory Promotional Rates To encourage public adoption, registered users on the SingPost mobile app can purchase introductory trial sets - a set of five Standard Regular Digital Stamps for S$1.00 (usual price S$3.10) and a set of five Standard Large Digital Stamps for S$1.50 (usual price S$4.50). One promotional set of each denomination may be purchased per customer. Digital Stamps purchased at the promotional rate are valid for posting through 6 April 2027. All other digital stamps purchased through the app are valid for 24 months from the date of purchase. From 8-11 October 2026, SingPost is hosting a free public roadshow at the atrium of SingPost Centre to provide the public with the opportunity to better understand various operational aspects of Digital Stamps and the latest developments in the postal service. Pricing and availability Digital Stamps are available from today on the SingPost app, with a minimum purchase of five stamps per denomination: * Standard Regular - $0.62 each * Standard Large - $0.90 each * Validity: 24 months from the date of purchase Introductory Trial Promotion: * Standard Regular Set of 5: S$1.00 (usual price S$3.10) * Standard Large Set of 5: S$1.50 (usual price S$4.50) * Promotional price valid for only 1 set each per account, promotional priced stamps are valid through 6 April 2027. Digital stamps are non-refundable, non-cancellable, and valid strictly for postage within Singapore. About Singapore Post Limited Singapore Post (SingPost) is the country's leading postal and eCommerce logistics provider. The portfolio of businesses spans international postal services, warehousing, fulfilment and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has approximately 3,000 employees. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. www.singpost.com

PR Newswire
Oct 7th, 2026
SingPost launches Asia's first digital stamp for domestic mail with promotional $0.75 trial sets

SingPost has launched Asia's first digital stamp for domestic mail, beginning a public trial phase that runs until 6 April 2027. The service allows users to purchase postage through the SingPost mobile app and post letters without physical stamps or labels. Users buy unique codes via the app, write them on envelopes where stamps normally go, and drop mail into any posting box. The digital stamps feature traditional philatelic designs, including National Day and World Post Day themes, with artwork refreshed periodically. To encourage adoption, SingPost is offering promotional trial sets: five Standard Regular stamps for S$1.00 (usual price S$3.10) and five Standard Large stamps for S$1.50 (usual price S$4.50). Regular pricing is S$0.62 and S$0.90 respectively. Digital stamps are valid for 24 months from purchase. The initiative complements SingPost's modernisation efforts, including the SingPost@MyBlock rollout across 20,000 buildings.

The Straits Times
Aug 26th, 2026
SingPost Q1 operating profit up 55.2% to $4.1 million.

SingPost Q1 operating profit up 55.2% to $4.1 million. SingPost says revenue gains in its post-office network and property-assets segments largely counterbalanced a mixed performance in logistics and letters. Shikhar Gupta Published Aug 26, 2026, 06:36 PM Updated Aug 26, 2026, 07:27 PM * SingPost's Q1 operating profit rose 55.2% to $4.1 million due to better cost management and efficiency, despite a slight 0.9% revenue drop to $93.4 million. * Domestic parcel volume grew 36.5%, offsetting declines in mail volume and international business, while operating expenses fell 2.4%, helped by fuel cost controls. * The company opened a $30 million automated sorting facility, maintained strong property and post office performance, and held a net cash position of $314.7 million as of June 30. AI generated SINGAPORE - Singapore Post (SingPost) recorded an operating profit of $4.1 million for its first financial quarter ended June 30, up 55.2 per cent from $2.6 million in the corresponding year-ago period. The growth was driven primarily by cost management, lower labour-related costs and efficiency gains, it said in a business update on Aug 26. Operating profit margin expanded to 4.4 per cent from 2.8 per cent a year earlier. The prior-year operating profit was restated from $3.4 million to $2.6 million following recent divestments, establishing a more like-for-like baseline. Revenue for the first quarter fell marginally by 0.9 per cent year on year to $93.4 million from $94.2 million. SingPost said revenue gains in its post-office network and property-assets segments largely counterbalanced a mixed performance in logistics and letters. Within logistics and letters, domestic parcel volume expanded 36.5 per cent year on year to 7.1 million items, helping to mitigate continued declines in mail volume and international business headwinds. Domestic mail volume fell 16.2 per cent to 67.3 million items. SingPost noted that domestic mail performance was also buffered by a postage uprate introduced in January.

Channel NewsAsia
Jun 9th, 2026
Residents can post mail from all HDB, condo letterboxes by Sep 30; no plans to remove postboxes: SingPost.

Residents can post mail from all HDB, condo letterboxes by Sep 30; no plans to remove postboxes: SingPost. SingPost also unveiled a S$30 million automated parcel sorting facility at its e-commerce logistics hub in Tampines that would reduce its manpower needs. New: You can now listen to articles. 09 Jun 2026 01:00PM Add CNA as a trusted source to help Google better understand and surface our content in search results. Read a summary of this article on FAST. SINGAPORE: Instead of a post office or a postbox, residents will soon be able to post letters and small packets directly from their residential blocks, after Singapore Post (SingPost) said on Tuesday (Jun 9) that it will expand a trial of the service islandwide. The SingPost@MyBlock scheme, which allows residents to deposit mail into a designated slot within their block's "letterbox nest" for collection by postmen, will be implemented in all Housing and Development Board estates and condominiums in three phases starting from Jul 31. The rollout is set to complete by Sep 30. Under the initiative, residents can post envelopes, postcards and small packets, including SmartPac items and mail bearing prepaid labels, as long as they fit through the slot. Items deposited before 10am will be delivered on the next working day. SingPost vice president of operations Goh Chee Hiong said the rollout will bring the total number of letterbox nests in the postal network to more than 20,000. The earlier trials for SingPost@MyBlock began in Punggol in Oct 2025 and was later expanded to four other housing estates: Bukit Batok, Bukit Panjang, Marine Parade and Upper Boon Keng. In the meantime, SingPost will continue to maintain about 40 post offices and around 786 postboxes across Singapore. Asked whether the initiative could eventually reduce the need for postboxes, SingPost chief executive officer Mark Chong said no decisions have been made on their future. "We already noticed that some posting boxes... are not so utilised, especially those by the street side," Mr Chong said. "I think if it's not used, there are many ways to think about it, either we repurpose them or eventually if it's not used, somebody should remove it so that it doesn't become an eyesore on the street." Mr Goh added that there are currently no plans to extend the service to landed housing or industrial estates, where conventional postboxes will continue to serve residents. New S$30 million facility. The expansion of SingPost@MyBlock comes as the postal operator accelerates efforts to automate its operations and improve efficiency. On Tuesday, the company also unveiled a S$30 million (US$23 million) automated parcel sorting facility at its Regional eCommerce Logistics Hub in Tampines. Occupying half a floor of the building, the facility consolidates parcel sorting operations that were previously split between Tampines and SingPost Centre in Paya Lebar. The postal group earlier scrapped plans to sell its flagship building in Paya Lebar. Instead, the company will be enhancing facilities and the retail experience at the mall. The latest round of investments is part of SingPost's broader strategy to automate operations and reduce the expenses it incurs in providing its services by more than 10 per cent. During a tour of the facility, reporters were shown how automation boosts processing capacity. Parcels moved through the two automated sorting systems - a 3D sorter and a larger intelligent flexi sorter - that help to reduce processing time. The 3D sorter handles smaller parcels, which helps to reduce daily processing times at delivery bases by up to three hours. A second "flexi" sorter processes up to 16,200 small- to medium-sized parcels per hour. Parcels deposited at the sorter eventually pass through an optical scanner which scans labels from all sides. The technology records the weight and dimensions of the parcel and takes high-resolution images, and can also automatically reject oversized items. The sorted parcels are then moved into one of 327 output chutes - metal slide-like structures located on either side of the conveyor belt - based on their destination, and put into roller cages that are transported into delivery trucks. Automating labour intensive tasks. Supporting the sorting systems are 40 automated guided vehicles that can each carry 600kg loads, and reduce the need for manual labour to move parcels around the facility. The automated vehicle is fully electric and takes about 1.5 hours to charge, powering it for up to eight hours each time. Reporters saw how the vehicles navigate the facility using markers on the floor. The parcels are then sent to five delivery bases across Singapore to undergo a final round of sorting, after which they are dispatched for delivery. The facility also operates three larger autonomous vehicles that can move parcels between different levels of the building. Collectively, these upgrades halve the processing time and triples SingPost's small- and medium-sized parcel processing capacity from 100,000 to 300,000 parcels per day, which means its total daily throughput - when combined with existing large parcel operations - is 400,000 parcels. Reduced manpower needs. In terms of manpower, automation has reduced staffing requirements from about 300 workers to between 150 and 200. However, Mr Chong said the reduction would largely affect temporary workers rather than permanent staff. "The fact is actually we don't have enough permanent staff. We leverage a lot on temporary staff, so with this new equipment, we will need less temporary staff. "But for our own staff we will also upskill them, train them. Those who are able to, they could move on to the new roles," he said. Mr Chong said the company would need workers with new skill sets to support its automated operations, including engineers who can manage systems, analyse operational data and oversee autonomous vehicles. SingPost said it has already begun recruiting for data analytics and IT-related roles, though it did not state how many are needed in total. Related topics.