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USA Clinics Group

Integrated ambulatory care network of clinics

Patient Scheduling Coordinator - Polish Speaking

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeNorthbrook, IL, USA$20 - $23 /hrIn-person

About the Job

Requirements

  • Prior experience in customer engagement or a retention-driven call center environment is required.
  • At least 1 year of call center experience in customer service, retention, or a similar role is required.
  • Fluent English and Polish are required.
  • Exceptional verbal and written communication skills are required.
  • Strong organizational, data-entry, and follow-up skills are required.
  • Proficiency in Word, Excel, and call center systems is required.
  • Ability to empathize with patients while confidently guiding them toward a solution is required.
  • Ability to follow scripts and decision trees is required.
  • Ability to work in a fast-paced, target-driven environment is required.
  • Regular, consistent, and punctual attendance is required.

Responsibilities

  • Handle inbound and outbound calls in a high-volume environment.
  • Present a positive, professional, and energetic approach to patients.
  • Meet and exceed key performance metrics related to scheduling and retention.
  • Educate patients on services, benefits, and appointment details.
  • Proactively follow up with patients to support continued care and appointment attendance.
  • Resolve patient concerns efficiently while maintaining a high level of customer service.
  • Accurately enter patient information and schedule appointments in the system.
  • Work collaboratively with the team to drive patient engagement and retention.
  • Adhere to scripts, decision trees, and compliance protocols.
  • Perform additional duties as required.

Desired Qualifications

  • Experience in the medical industry is preferred.

About the Company

USA Clinics Group

Integrated ambulatory care network of clinics

USA Clinics Group operates over 160 outpatient clinics across the United States, housing specialized centers such as USA Vein Clinics, USA Fibroid Centers, USA Vascular Centers, USA Pain Center, USA Prostate Centers, USA Oncology Centers, USA Hemorrhoid Centers, and USA Longevity Centers. Their team of interventional radiologists and vascular surgeons offers minimally invasive treatments for conditions like varicose veins, uterine fibroids, peripheral artery disease, hemorrhoids, enlarged prostate, knee osteoarthritis, and liver cancer in outpatient settings. Care is delivered through coordinated patient-centered care paths that guide patients from diagnosis to treatment across the network. The goal is to provide safe, effective, and compassionate care that improves patients’ quality of life.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Northbrook, IL
Founded
2005

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