Quality Assurance and Operational Risk Specialist
About the job
- Experience within Quality Assurance, Operational Risk, Risk & Control, Operational Oversight or similar functions in a regulated environment.
- Experience of First Line risk in a FCA regulated environment.
- Strong understanding of operational processes, controls and risk management principles.
- Experience identifying trends, root causes and process improvement opportunities.
- Experience producing management information and reporting.
- Strong communication and stakeholder engagement skills.
- Excellent analytical and problem-solving capabilities.
- Strong attention to detail and commitment to accuracy.
- A customer- and outcomes-focused mindset; comfort providing constructive challenge and seeing issues through to resolution.
- Conduct quality assurance reviews across operational processes using agreed methodologies.
- Complete call, case and process assessments to evaluate customer outcomes, regulatory compliance and process adherence.
- Participate in calibration activities to ensure consistency and accuracy of QA assessments.
- Identify trends, themes and emerging risks through QA reviews.
- Provide clear, constructive and evidence-based feedback to support performance improvement.
- Maintain accurate records of QA findings in line with governance requirements.
- Support the production of management information and reporting through accurate data capture and analysis.
- Contribute to the continuous enhancement of QA frameworks, processes and templates.
- Support the day-to-day delivery of First Line Operational Risk activities, including incident and breach logging, issue assessment and triage, root cause analysis, remediation tracking, and evaluation of remediation effectiveness.
- Ensure incidents and issues are accurately recorded and escalated where appropriate.
- Monitor remediation progress and highlight overdue or at-risk actions.
- Identify recurring issues, emerging risks and control weaknesses across the business.
- Support colleagues in understanding and managing operational risks.
- Contribute to thematic reviews, analysis and reporting.
- Produce high-quality management information and reporting for governance forums.
- Collaborate closely with Operations, Risk and Compliance teams.
- Provide meaningful data and insight to support decision-making.
- Support internal audits, regulatory reviews and assurance activities where required.
About the company
Castle Trust Bank provides savings accounts backed by FSCS protection and uses the money from savings to fund lending solutions. It avoids costly overhead like branches and expensive tech, focusing on transparency and fair treatment of customers. It differentiates itself by offering flexible, asset-aware lending for borrowers with unconventional income (notably buy-to-let investors) and by using the Omni Capital Retail Finance arm to provide point-of-sale finance with retailers through a paperless credit approval system (OmniPort) and a dedicated customer portal. The goal is to offer lending and savings options tailored to customers’ financial situations, underpinned by openness and trust, while growing through responsible lending and flexible financing solutions.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2012
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Simplify's Take
What believers are saying
- Sixth Street and Bayview committed additional capital for deposits, product expansion, and inorganic deals.
- August 2026 pricing cuts and new exit options show aggressive growth in bridging.
- Monument migration should lower operating friction and speed new savings launches by early 2027.
What critics are saying
- Castle Trust posted only £9.4 million profit before tax in financial year 2025.
- Property market weakness and funding cost pressure already constrained 2025 profitability.
- Heavy dependence on specialists and new owners creates integration and execution risk through 2027.
What makes Castle Trust Bank unique
- Sixth Street and Bayview acquired Castle Trust Bank on August 3, 2026.
- The bank serves nearly 170,000 customers across savings, property finance, and retail finance.
- It became the first UK-regulated bank on Monument Technology’s BPaaS, targeting early 2027.
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Benefits
- Health Insurance
- Life Insurance
- Paid Holidays
- Gym Membership
- Commuter Benefits
- Hybrid Work Options
- Performance Bonus
- Season ticket travel loans