Full-Time
Key Account Manager Sales
Updated on 9/3/2026
Paytm Payments Services
51-200 employees
B2B payment gateway for enterprises
No salary listed
Bengaluru, Karnataka, India
In Person
Bachelor's, Master's
 Sales & Account Management (1) |
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- A Bachelor's or Master's degree in Business, Finance, or a related field.
- At least 5 years of overall experience and at least 3 years of experience in account management, mid-market, or merchant management within payments, fintech, or banking and financial services.
- A proven track record in payments, fintech, business-to-business sales, solution selling, or payment partnerships.
- A proven track record of achieving sales or revenue targets and growing accounts.
- Excellent communication, presentation, and relationship management skills.
- The ability to analyze data, prepare reports, and present insights to clients and leadership.
- Problem-solving and negotiation skills with a customer-first approach.
- An understanding of technology and user experience.
- Manage a portfolio of small and medium-sized business and mid-market accounts.
- Build and maintain strong client relationships with decision-makers.
- Act as the primary point of contact for escalations, queries, and business requirements.
- Drive upsells and cross-selling of payment products.
- Collaborate with product, operations, and technology teams to deliver customized payment solutions.
- Monitor transaction volumes, analyze trends, and identify opportunities for account growth.
- Negotiate commercials, contracts, and renewals with key accounts.
- Ensure timely issue resolution to maintain client satisfaction and retention.
- Track competition and provide market insights to support business strategy.
- Deliver on revenue targets, merchant activation, and retention key performance indicators.
- A high level of drive, initiative, and self-motivation.
- The ability to take internal and external stakeholders along.
- A growth mindset.
- Willingness to experiment and improve continuously.
Paytm Payments Services Limited (PPSL) serves as the business-to-business arm of One97 Communications. It provides digital payment infrastructure for online brands, startups, and merchants in India by offering a payment gateway that accepts debit/credit cards, UPI, net banking, and the Paytm wallet. Its product suite includes customizable checkout options for merchant websites and apps, e-commerce plugins, recurring subscription payments, and payment links sent via SMS or email. Revenue comes mainly from transaction fees charged to merchants for processing payments. PPSL differentiates itself through its use of the Paytm technology backbone, scale in the Indian digital payments ecosystem, and a focus on merchant-focused tools and enterprise-grade payment solutions. Its goal is to help businesses of all sizes accept digital payments quickly and reliably, enabling smoother online transactions and contributing to the growth of India's digital economy.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A
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Simplify's Take
What believers are saying
- FY26 revenue rose 22% to ₹8,437 crore; Paytm turned profitable with ₹552 crore PAT.
- Merchant onboarding restrictions ended in 2025, reopening sales to startups and enterprises.
- AI integrations announced August-September 2026 deepen switching costs for finance and operations teams.
What critics are saying
- Razorpay, Cashfree, and PhonePe target the same merchants; price competition compresses margins.
- PPSL still depends on RBI compliance, partner banks, and flawless security audits.
- A major merchant migration or fraud incident would cripple trust and onboarding within months.
What makes Paytm Payments Services unique
- RBI authorized PPSL in November 2025 for online aggregation, then offline and cross-border.
- Paytm bundles gateway, payment links, subscriptions, refunds, settlements, and reporting for merchants.
- September 2026 ChatGPT and Claude integrations turn payment data into conversational workflows.
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Benefits
Performance Bonus
Company News
Sebamed partners with WPP Media for ChatGPT advertising activation. Paytm launches ChatGPT plugin to help merchants analyse payment data. September 7, 2026 Paytm Payments Services Limited (PPSL), a wholly owned subsidiary of Paytm, has launched the Paytm Payment Gateway Plugin with OpenAI's ChatGPT, allowing businesses to access and analyse payment information using natural-language prompts. Merchants can query payment activity and business trends directly within ChatGPT without switching between dashboards or reports. For founders, finance teams and business operations teams, this makes everyday payment information easier to access and interpret. A founder can ask how many payment links issued during the week have been paid, a finance team can check collections or settlement status for a specified period, while an operations team can track the status of a refund or subscription. Responses are generated from the merchant's authorised Paytm Payment Gateway information based on AI prompts entered in ChatGPT. Built on the Model Context Protocol (MCP), the integration securely connects authorised merchant payment information with ChatGPT. Developers can use this Plugin to build AI-first business and payment workflows within ChatGPT, reducing the need to create and maintain separate integrations. Access is protected through secure authentication, remains controlled by the merchant and is limited to information authorised for the integration. The current integration is read-only meaning it can only retrieve permitted payment information, but cannot initiate a payment, issue a refund or move funds. All payment execution continues within Paytm Payment Gateway and remains under the merchant's control. Paytm Payment Gateway spokesperson said, "Businesses need answers on their payments as quickly as they ask for them. This integration allows a founder, a CEO or a developer to check transactions, refunds and settlements directly inside ChatGPT, with the same security their business already trusts." The integration expands how businesses can work with Paytm Payment Gateway, from dashboards and APIs to conversational AI. It builds on Paytm Payment Gateway's existing payment infrastructure across payment links, subscriptions, refunds, settlements and business reporting, while creating a standardised foundation for businesses building AI-first payment and finance workflows.
Paytm Payment Gateway integrates with Anthropic's Claude: What businesses can do with AI prompts. Paytm Payment Gateway integrated with Anthropic's Claude via Model Context Protocol, enabling merchants to use AI prompts for transaction, refund, and settlement info. By Anshul August 10, 2026, 2:39:36 PM IST (Updated) Paytm Payment Gateway has integrated with Anthropic's Claude through the Model Context Protocol (MCP), allowing merchants to use AI prompts to access information on transactions, refunds, settlements and other payment-related activities. The integration, announced by Paytm Payments Services Limited (PPSL), allows authorised merchants to connect their Paytm Payment Gateway accounts with Claude. Businesses can then use prompts to look up transaction details, check refund status, review settlements and access reconciliation information, among other data. MCP is a standard that allows AI applications to connect with external tools and services. In Paytm's case, it enables Claude to interact with the payment gateway's APIs, subject to merchant authentication and permissions. The move could reduce the need for businesses to switch between payment dashboards, reports and separate API calls for routine information checks. Finance and operations teams, for instance, could use conversational prompts to check collections or settlement status, while developers could incorporate payment information into AI-based workflows. Paytm said the integration provides access only through authorised permissions. Payment execution, refunds and settlements continue to be processed through the payment gateway's existing infrastructure and merchant-controlled processes. The integration comes as payment companies and businesses explore ways to connect generative AI with operational systems. Access to transaction and settlement data through AI interfaces could make routine queries easier, but also increases the importance of authentication and access controls when financial information is involved. Paytm Payments Services is a wholly owned subsidiary of One97 Communications, the parent company of Paytm.