Full-Time
Integration Manager
Confirmed live in the last 24 hours
Xsolla
501-1,000 employees
Integrated payment solutions for video games
Compensation Overview
$75k - $90kAnnually
Mid
Remote in USA
- 3+ years of experience as an Integration Manager, Technical Customer Support Representative, or similar role.
- Ability to problem solve
- Prior integration experience (including troubleshooting and resolving technical issues)
- Clear written and verbal communication skills
- Strong customer service/interpersonal skills
- Effective time management skills and excellent attention to detail
- Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload
- Need to understand specific client needs and problem solve appropriately
- Experience with API calls, webhooks, and Postman
- Solid understanding of JavaScript, CSS, and HTML to diagnose and address technical issues in game or platform integrations
- Preferred Experience game programming (Unreal, Unity), or higher education in computer science
- Skilled in using online productivity tools (such as Confluence, JIRA, Basecamp, Slack, and Google Translate)
- A love for gaming or previous experience in the video game industry
- Foster strong working relationships among Customer and Sales teams to establish project scope and objectives for team members
- Evaluate risks associated with business decisions, prioritizing Xsolla's reputation and the protection of its partners.
- Proficient in diagnosing and resolving integration issues using data analysis, technical logs, and other resources, providing valuable insights for resolution.
- Gather, summarize and clearly communicate client needs to technical teams.
- Collaborative team player capable of directing issues to the right parties or escalating them when needed.
- Enthusiastic about emerging technologies, tools, and methodologies, particularly in the context of gaming and payments.
- Strong communication skills with the ability to explain solutions clearly and reference relevant documentation.
- Utilize technical background and customer service experience to support partners during integration, explaining solutions clearly and directing issues to appropriate teams.
- The ideal candidate will be flexible with the ability to navigate a fast paced, start up environment
- Conduct regular meetings with partners to ensure ongoing support, follow up on action items, and maintain strong relationships throughout the integration process.
Xsolla provides integrated payment solutions and tools specifically designed for video game publishers and developers. Their services include payment processing, fraud detection, and gamified experiences, which help clients monetize their games and engage players effectively. Xsolla operates in over 200 countries, supports more than 130 currencies, and offers services in over 20 languages, making it accessible to a wide range of clients from indie developers to large publishers. Unlike many competitors, Xsolla focuses on the unique needs of the gaming industry, ensuring that their products cater specifically to game monetization and player engagement. The company's goal is to enhance the gaming experience by providing equal opportunities for all players and supporting the creative efforts of developers.
Company Stage
N/A
Total Funding
$73M
Headquarters
Los Angeles, California
Founded
2005
Simplify's Take
What believers are saying
- Xsolla's strategic acquisitions and partnerships, such as with LF.Group and Gcore, position it for significant growth in global game distribution and community engagement.
- The introduction of the Mobile SDK and collaboration with Curve Games highlight Xsolla's commitment to innovation and support for indie game developers.
- Xsolla's quarterly insights report provides valuable industry trends and data, enhancing its reputation as a thought leader in the gaming sector.
What critics are saying
- The competitive landscape of video game commerce is intense, with major players potentially overshadowing Xsolla's market presence.
- Integration challenges from acquisitions like LF.Group could disrupt operations and slow down innovation.
What makes Xsolla unique
- Xsolla's acquisition of LF.Group enhances its digital solutions for gaming communities, setting it apart from competitors focused solely on game development or distribution.
- The launch of Xsolla Mobile SDK simplifies in-app and out-of-store payments, providing a unique edge in mobile game monetization.
- Partnerships with companies like Gcore and Curve Games expand Xsolla's global reach and distribution capabilities, distinguishing it from other video game commerce platforms.
Help us improve and share your feedback! Did you find this helpful?