Full-Time
Records Management Specialist 2
CGS Federal (Contact Government Services)
Compensation Overview
$45k - $65k/yr
Baltimore, MD, USA
In Person
Category
 Administrative & Executive Assistance (1) |
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Requirements
- Previous experience in a customer service role, with a strong focus on client satisfaction and support.
- Background in records or data management, including organizing, maintaining, and retrieving information efficiently.
- Proficiency in using current versions of Microsoft Windows and related applications (e.g., Microsoft Office Suite).
- Experience with electronic recordkeeping systems or document management platforms.
- Prior experience in training roles, including designing, writing, and facilitating training modules or instructional materials.
Responsibilities
- Provide administrative support for a large Federal agency initiative.
Desired Qualifications
- College Degree
- Customer Service Excellence: Demonstrated ability to interact professionally and effectively with a wide range of individuals, providing high-quality support, resolving issues promptly, and maintaining a positive and empathetic approach to service delivery.
- Strong Organizational and Time Management Skills: Proven ability to manage records, files, and data systematically and accurately. Strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment.
- Adaptability with Technology: Comfortable working with electronic records systems and adapting quickly to new software or technological processes. A proactive attitude toward learning and implementing digital tools to enhance productivity.
- Training and Development Capabilities: Experience delivering training to colleagues or clients, with the ability to develop and write clear, engaging, and comprehensive training materials or instructional content.
- Effective Communication: Excellent written and verbal communication skills, especially in documenting procedures, communicating with team members, and supporting end-users or customers.
- Team-Oriented with Independent Drive: A collaborative team player who can also work independently, take initiative, and contribute to continuous improvement efforts.