Epic Access Optimization Analyst I - Capacity Management

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Epic Access Optimization Analyst I - Capacity Management

Location

Cleveland

Facility

Remote Location

Department

Main Campus OR Operations-Main Campus Hospital

Job Code

T98324

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

As an Access Optimization Analyst I, you will support the Epic Cadence application, specifically Epic template build, testing for new implementations, and enhanced application requests. In this role, you will process change request tickets and routine maintenance requests while supporting the change request process for enterprise-wide Epic IT systems. You will coordinate with others to ensure small- to medium-sized requests are completed with available resources while following established standards to provide the best possible access process. You will also support the integration of new physician practices into front-end Epic systems.

A caregiver in this role works remotely from 8:00 a.m. – 5:00 p.m. and is required to work onsite in Northeast Ohio three to four times per month.

To be considered for this position, candidates must reside in Northeast Ohio.

A caregiver who excels in this role will:   

• Analyze, create and maintain SER Masterfile provider records to meet standards of Meaningful use.
• Epic scheduling template build; creation, maintenance, and oversight.
• Create change request tickets, ensure completeness of data and maintain current documentation. 
• Evaluate change request tickets against established operational and scheduling standards and in the context of patient access and care, provider practice criteria, Institute goals and enterprise-wide scheduling. 
• Monitor the change request ticket from submittal through testing, validation, and implementation. 
• Verify accuracy of questionnaire and/or decision tree flow after implemented change.
• Assist with the analysis and building of visit types, panels, provider and resource pools. 
• Provide input for updating existing Epic workflows or capturing data for new Epic workflows.
• Provide end-user support, demonstrations of the Epic system, and other duties pertinent to onboarding and education. 
• Establish credibility at all levels within the department and promote a problem-solving partnership with colleagues. 
• Model outstanding customer service behavior, including timely and effective follow-up with customers.
• Support physician practice integration into front-end Epic systems including discovery.
• Build relationships internally with the Institute stakeholders and externally with the Epic ITD team to ensure updates are applied and rolled out successfully.
• Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:   

• High School diploma/GED and two years of Epic system experience in an outpatient setting (preferably in an academic medical center) or two years supporting Epic applications that includes optimizing
• OR Associate’s degree and one year of experience
• Solid understanding of workflows in the ambulatory environment
• High degree of self-motivation, versatility, and flexibility
• Experience and comfort working at all levels of a health care organization
• Strong analytical, presentation, and communication (both verbal and written) skills
• Microsoft Office proficiency in Excel, Word, PowerPoint, & Visio
• Demonstrated leadership, team, organizational, and problem-solving skills

Preferred qualifications for the ideal future caregiver include:   

• Associate’s degree
• Epic Cadence experience
• Completion of Edit Template Training
• Experience supporting ambulatory operations or access transformation initiatives
• Exposure to process improvement methodologies such as Lean, Six Sigma, or project facilitation
• Experience supporting multi-specialty provider practices

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment. 
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.