HIM Technician 2
$20.38 - $30.57
Junior
Visalia, CA, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- A high school diploma or GED equivalent is required.
- At least one year of experience in a Health Information Management department or medical-related experience involving computer use and familiarity with medical record forms is required.
- Customer service experience is required.
- Knowledge of medical record practices and familiarity with the components of a medical record are required.
- Knowledge of medical terminology is required.
- Computer and keyboarding skills, working knowledge of office equipment operations, and basic computer operational knowledge are required.
- Ability to use Microsoft Outlook, Excel, and Word is required.
- The role requires organization and attention to detail.
Responsibilities
- Ensure medical records are complete, documents are properly identified and signed, and necessary information is present in the electronic health record.
- Release health information, preserve medical record integrity, and provide patients and healthcare providers access to health information.
- Use the hospital information system Master Patient Index to verify patient data, including patient name, medical record number, and visit dates, and make necessary corrections to electronic and paper records according to procedure.
- Navigate electronic health record software.
- Prepare documents, scan them, and perform quality control to convert paper documents into electronic images.
- Maintain the accuracy and integrity of patient medical records.
- Keep equipment secure and safe and perform routine maintenance to ensure proper functioning.
- Locate, retrieve, print, fax, or email medical records for continuity of care.
- Attend and participate in meetings.
- Maintain confidentiality and security of patient healthcare information.
- Answer telephone calls promptly and courteously and handle inquiries appropriately.
- Communicate with patients, customers, physicians, and other departments.
- Maintain and monitor designated Work Queue Monitor fax queues, process fax queue documents within one business day, process STAT faxes by the end of the business day, and process electronic health record determination notices within one business day.
- For release of information duties, serve as department receptionist; answer phones, greet and assist people; handle multiple priorities and interruptions; process medical record information requests promptly and in compliance with regulatory guidelines; prioritize requests; and handle STAT requests based on continuity-of-care needs and order received, with other requests processed by the end of the business day.
- Handle patient health information requests received by mail, HXE, fax, phone, or in person; verify identity and valid authorization; confirm the requester has legal authority; respond to patients, third-party payors, auditors, providers, and compliance staff; ensure requests comply with HIPAA and verify releases for accuracy.
- Communicate with requesters about the request process and the validity or completeness of submitted authorizations; receive correspondence and subpoenas requesting patient-specific information; process correspondence daily and answer subpoenas within three to five business days.
- Facilitate Accounting of Disclosure requests and Requests for Amendments according to HIPAA Privacy Policies; liaise with outsourced company representatives to ensure requests are processed within required guidelines; and maintain current knowledge of applicable statutes, regulations, and standards.
- For chart deficiency analysis duties, review inpatient and outpatient medical records for completion, accuracy, and regulatory compliance; enter deficiencies for missing or incomplete documents; update deficiencies and completed documentation within five days of patient discharge; and monitor and clear on-hold tasks and the reanalysis queue daily.
- Monitor reports of charts pending physician completion, notify responsible physicians and medical staff of delinquent records, and serve as a resource and liaison on completion of records and reports to support smooth workflow.
- Communicate with physicians and other healthcare professionals to obtain incomplete documentation; maintain knowledge of documentation requirements; and review the Refused Verbal Order report weekly and reassign orders to the appropriate party.
- For data integrity duties, identify and correct duplicate medical record, guarantor, and guarantor numbers using Soarian Financials reports; transfer scanned documents when record status changes to ensure one complete record; and review and, when valid, fulfill requests to remove erroneous documentation.
- Create Home Health accounts using admit list information; review loose Home Health documents to identify the corresponding encounter or episode number, or create an account or medical record number if none exists.
- For patient portal duties, serve as the subject matter expert on portal functionality and the primary Kaweah Health contact for MyHealth Portal; help patients unable to self-register by sending invitations; establish proxy access with patients and representatives after obtaining appropriate consent; and respond promptly to calls, email, and voicemail.
- For vital statistics duties, coordinate death certificate completion with funeral homes and physicians; run a daily census to identify patients who have died and initiate the death certificate process; identify the responsible physician; issue attestations and follow up to obtain causes of death; follow up when the county rejects causes; use the California Electronic Death Registration System to enter causes of death; and track the process through finalization.
- Provide care and services appropriate to the population served in the assigned unit or work area.
- Perform other duties as assigned.
Desired Qualifications
- Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification is preferred.
- Two years of college or formal health information technician training is preferred.
- Completion of a medical terminology course is preferred.
- Experience with medical record deficiency analysis and release of information is preferred.
- Knowledge of HIPAA regulations is preferred.
About the company
Kaweah Health is a public, not-for-profit health system based in Visalia, California, serving the Central Valley since 1963. It operates a 581-bed medical center, a large outpatient clinic, and several facilities, offering emergency care, cancer treatment, cardiovascular services, rehabilitation, and other medical services. It is the largest hospital system in Tulare County and a certified trauma center. As a not-for-profit, it reinvests earnings back into the community to fund new services, facilities, and programs, with a strategic focus on accessible, high-quality healthcare. The organization has launched an financial recovery plan, “Operation Back in Black,” to improve finances through revenue enhancement and cost reduction, and partners with Medline to enhance supply chain and operational efficiency. Its goal is to provide broad, high-quality healthcare to its community while strengthening financial sustainability and expanding services as needed.
Company Size
1,001-5,000
Company Stage
Grant
Total Funding
$8.7M
Headquarters
Visalia, California
Founded
1963
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Simplify's Take
What believers are saying
- Kaweah reported $1.1 million profit for fiscal 2026's first six months.
- Vacant-position cuts, not layoffs, helped offset projected $25 million Medicaid pressure.
- Akers Clinic, Tulare therapy, and lab consolidation expand outpatient capacity in 2026.
What critics are saying
- Gary Herbst retires June 30, 2026, forcing a nationwide CEO search during recovery.
- Burger wrongful-death litigation and RN licensing actions spotlight emergency-department failures in 2025.
- One budget shock or payer-rate cut could revive 2023 default fears and closure talk.
What makes Kaweah Health unique
- Visalia's only trauma center and largest Tulare County hospital anchors regional care.
- 2026 youth mental-health expansion adds 22 beds and admits children as young as 12.
- Kaweah's residency, nursing, and clinic pipeline deepens local training and physician recruitment.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Flexible Work Hours