B

BlackCloak

Executive-level cybersecurity and privacy protection

Enterprise Relationship Manager

Full-Time
$90k - $100k/yr+ Company Equity
Junior
Bachelor's, Master's
Remote in USA
Remote
Customer Experience & SupportCustomer Success

About the job

Requirements
  • A bachelor's degree in a relevant field is required.
  • At least 2 years of experience in a customer success or account management role, ideally focused on enterprise clients.
  • Familiarity with cybersecurity and privacy concepts, and an interest in learning more.
  • Clear, confident communication, including presenting to senior Fortune 500 stakeholders.
  • Ability to gather and interpret data and information to support client success.
  • Familiarity with AI tools and curiosity about using them to work more efficiently, including drafting content and analyzing account data.
  • Motivation to deliver results and ability to work with some independence.
  • Strong organizational and time-management skills.
  • Willingness to travel to meet clients when necessary.
Responsibilities
  • Manage a portfolio of enterprise clients as the main point of contact, building relationships with sponsors, champions, enrolled executives, and families.
  • Own retention and adoption results for the assigned book of business, including net revenue retention, logo retention, enrollment, onboarding, and utilization.
  • Partner with Sales to onboard new clients smoothly and enroll members quickly.
  • Monitor account health and adoption, and intervene early when an account shows signs of risk.
  • Build relationships with multiple contacts at each client to keep every account engaged.
  • Analyze utilization and account data to identify trends, measure impact, and develop the story for each review.
  • Use AI tools and workflows to automate routine work, analyze account data, and produce client-ready content, including business reviews and executive reports.
  • Coordinate trainings and work with internal teams to resolve client issues quickly.
  • Identify opportunities to expand program coverage and work with Sales to pursue them.
  • Keep account records current and contribute to portfolio health reviews and forecasting.
Desired Qualifications
  • An advanced degree is a plus.

About the company

BlackCloak provides cybersecurity and privacy protection for high-profile individuals and executives, safeguarding personal devices, homes, and identities. Its service uses a subscription model that includes removing information from online data brokers, dark web credential monitoring, and configuring privacy settings to reduce data leakage. It differentiates itself by focusing on affluent clients with concierge-style, continuous protection that blends personal device security with home privacy management. The goal is to give clients peace of mind by letting them control their digital presence and defend against identity theft and cyber threats across work and home.

Company Size

51-200

Company Stage

Series B

Total Funding

$30.7M

Headquarters

Sanford, Florida

Founded

2017

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Simplify's Take

What believers are saying

  • BlackCloak launched Perimeter on September 10, 2026, expanding into physical security.
  • The company said ARR nearly doubled in 2025, showing accelerating buyer demand.
  • May 28, 2026 public-sector hiring and March 3 leadership additions support broader distribution.

What critics are saying

  • CrowdStrike, Palo Alto, and Aura can bundle adjacent protections and squeeze BlackCloak by 2027.
  • BlackCloak depends on high-touch concierge labor; scaling margins weakens if enterprise demand slows.
  • An enterprise breach traced to executive misconfiguration would damage trust and stall renewals.

What makes BlackCloak unique

  • BlackCloak unifies executive cyber, privacy, and physical protection in one DEP platform.
  • Its US-based SOC and concierge model serve executives without exposing personal lives.
  • BlackCloak Perimeter extends intelligence from digital exposure to homes, work, and travel.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Unlimited Paid Time Off
  • Paid Holidays
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Company Equity
  • Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

0%

2 year growth

7%
Vialynx Inc
Sep 10th, 2026
BlackCloak launches BlackCloak Perimeter(TM), unifying cyber and physical security for Executive Protection.

BlackCloak launches BlackCloak Perimeter(TM), unifying cyber and physical security for Executive Protection. Technology · SEP 10, 2026 PR Newswire New product enhancement extends the company's executive threat intelligence pillar to monitor the physical world around the places executives live, work, a... New product enhancement extends the company's executive threat intelligence pillar to monitor the physical world around the places executives live, work, and travel with real-time risk visualization capabilities, showcased at GSX 2026, Booth 4059. ATLANTA, Sept. 10, 2026 /PRNewswire-PRWeb/ - BlackCloak, the leader in Digital Executive Protection (DEP), today launched BlackCloak Perimeter(TM), a new physical security offering that extends Blackcloak digital protection to the physical world around the places executives live, work, and travel - sending a single, self-contained alert to security leaders when something happens. The enhancement bolsters BlackCloak's DEP platform by bringing together cybersecurity and physical security into a powerful unified protection offering. "Physical security intelligence has always ended at a security console, and BlackCloak Perimeter(TM) is the first to carry it all the way to the phone an executive already has in hand, backed by the concierge team they know by name," - Matt Covington The reconnaissance that precedes an attack on an executive often begins in the digital world. It begins online, a home address on a people-search site, a family member named in a public record, a schedule inferred from social media, or a voice cloned well enough to move an assistant to act. What starts as digital surveillance increasingly ends at a residence, a workplace, or a venue. Historically the leaders tasked with cyber and physical executive protection have been operating from separate inputs, separate vendors, and separate budgets while protecting the same people from the same threat. The addition of BlackCloak Perimeter(TM) to BlackCloak's DEP Platform provides a more unified and collaborative approach. "The threats facing today's executives don't respect the boundary between the digital and physical world, and BlackCloak recognizes these risks" said Dr. Chris Pierson, Founder and CEO of BlackCloak. "The need for convergence is not new for us. We were built on the digital side of an executive's life, which is exactly where physical threats begin. What is new is that the security leaders standing behind that executive get the same picture, at the same time." BlackCloak Perimeter(TM): Expanding the Executive Threat Intelligence Pillar Executive Threat Intelligence has been one of the four pillars of the BlackCloak platform since its inception, and timely intelligence has always been how the company protects members ahead of an incident rather than after one. Today, BlackCloak is announcing significant enhancements to that pillar with BlackCloak Perimeter(TM), extending it into the physical dimension of executive risk. Features of the Executive Threat Intelligence Pillar include: * Initial Risk Report: Automated open-source intelligence identifies an organization's named executives and board members and returns what is publicly discoverable about each one with the evidence attached. * Real-Time Travel Advisories: A destination evaluated across cybersecurity, physical, geopolitical, and social conditions, with a risk rating for every country, curated incident feeds, embassy contacts, and plain-language translations of US State Department advisory levels. Available within the BlackCloak app and shareable with a ground team without a BlackCloak personal account. * Executive Threat Intelligence Dashboard: A single view for CSOs and their physical protection team where cyber and physical signals resolve together, so they can report on executive risk posture from one source rather than reconciling separate vendors on separate schedules. * Risk Visualization Capabilities: BlackCloak's proprietary OSINT collection engine sources content from news sites and social media, 24/7/365 with global reach, and an AI-powered enrichment pipeline verifies relevance, tags each incident by category, and attaches a precise location. That output resolves onto a spatial view alongside the places a security team has prioritized. "Physical security intelligence has always ended at a security console, and BlackCloak Perimeter(TM) is the first to carry it all the way to the phone an executive already has in hand, backed by the concierge team they know by name," said Matt Covington, SVP of Product at BlackCloak. These enhancements join BlackCloak's answer to the rising threat from deepfakes, Impersonation Protection, which allows members to validate the authenticity of communications - calls, video meetings, and messages - in real time from their trusted contacts via the BlackCloak mobile app. BlackCloak Perimeter(TM) is available now to BlackCloak members and the security teams that administer their protection, using existing BlackCloak credentials. GSX 2026 in Atlanta, September 14 to 16, at the Georgia World Congress Center. Visit BlackCloak at Booth 4059 or to request a private briefing, visit https://blackcloak.io/gsx-atlanta-2026/. About BlackCloak BlackCloak protects corporate executives, board members, high-profile individuals, and their families from privacy, financial, and other reputational risks. Used by Fortune 500 companies across all industries, the BlackCloak Digital Executive Protection Platform is a comprehensive SaaS solution that includes mobile and desktop apps backed by a US-based security operations center, incident response and white glove concierge support. BlackCloak clients rest assured that their brand, intellectual property, data, finances and more are protected. Learn more at www.blackcloak.io and follow us on LinkedIn. Media Contact BlackCloak Public Relations Team [email protected] Media Contact Rachel Quinn, BlackCloak, 1 8455446508, [email protected], blackcloak.io SOURCE BlackCloak Published by News Desk · WeeklyReviewer The WeeklyReviewer news desk monitors breaking developments around the clock - sourcing, verifying, and publishing real-time industry news across business, technology, politics, science, sports, and world affairs. Every story that comes through the Live Wire is reviewed for accuracy before publication, keeping our readers ahead of the curve without the noise.

BlackCloak
Aug 11th, 2026
BlackCloak featured on the 2026 Inc. 5000 for second consecutive year.

BlackCloak featured on the 2026 Inc. 5000 for second consecutive year. With Record Revenue Growth and Escalating Market Demand, BlackCloak Ranks in the Top Twenty Percent of the Fast-Growing Private Companies in the U.S. NEW YORK, August 11, 2026 - BlackCloak, a pioneer in Digital Executive Protection (DEP) for corporate executives, boards of directors, and Family Offices, announced today that it is featured on the 2026 Inc. 5000, the annual list of the fastest-growing private companies in America. BlackCloak continues to move up in the rankings placing in the top 20% of companies listed. The list is the most prestigious ranking of the nation's most successful independent and entrepreneurial businesses, recognizing companies that have achieved remarkable growth while driving innovation, creating jobs, and shaping the future of the economy. Past honorees include companies such as Microsoft, Meta, Chobani, Oracle, and Patagonia. "Earning a spot on the Inc. 5000 for the second year in a row reflects a pivotal shift in the threat landscape," said Dr. Chris Pierson, Founder and CEO of BlackCloak. "As AI-generated deepfakes, targeted social engineering, and exposed personal data increasingly turn into real-world physical and financial risks for executives, traditional security is no longer enough. We are continuously advancing our Digital Executive Protection platform with proactive, automated defense capabilities to stay steps ahead of adversaries. Our rapid growth is a direct result of our team's continuous innovation and the demand from organizations seeking to protect their leadership." This year's Inc. 5000 recognizes a new class of companies redefining what growth looks like. From AI and advanced manufacturing to cybersecurity, healthcare, consumer products, and professional services, these businesses are expanding their impact, creating jobs and proving that entrepreneurial ambition continues to fuel the U.S. economy. Among the 5,000 companies on the list, the median three-year revenue growth rate was 130%, and those companies have collectively added more than 627,208 jobs to the U.S. economy over the past three years. For the full Inc. 5000 list, honoree company profiles, and a searchable database by industry and location, please visit: www.inc.com/inc5000. "Every company on the Inc. 5000 has a story of perseverance, smart decision making, and a refusal to sit still," said Mike Hofman, editor-in-chief of Inc. "Their growth reflects more than strong financial performance-it reflects creativity, resilience, and the customer focus required to build companies that make a lasting impact. We congratulate all honorees on this significant achievement." Inc. will celebrate the honorees at the 2026 Inc. 5000 Conference & Gala, taking place October 14-16 in Dallas, Texas and the top 500 will be listed in the Fall issue of Inc. Magazine. BlackCloak Milestones Fuel Industry Momentum Over the past 12 months, BlackCloak has strengthened its position as a leader in Digital Executive Protection (DEP) by advancing its platform capabilities and scaling enterprise adoption. Earlier in 2026, the company introduced new enhancements to address emerging AI-driven threats, including Impersonation Protection with circle of trust, giving executives and high-profile individuals a powerful way to validate the authenticity of communications from their trusted contacts in real time via the BlackCloak app. Additionally, it released enhanced Data Broker Removal that includes self-healing agents that find and remove personal data from data broker sites using automated, adaptive takedown processes. These advancements give enterprises and individual users powerful exposure reduction and proactive defense capabilities. BlackCloak also expanded its operational capacity, scaling its U.S.-based Security Operations Center (SOC) and increasing automation to support a growing client base while maintaining its high-touch concierge service model. This execution has driven significant business momentum, including strong enterprise adoption among Fortune 500 companies, government agencies, and family offices, as well as more than 350% revenue growth over the past three years. Together, these results demonstrate BlackCloak's ability to both advance the DEP category and meet rising enterprise demand for securing the personal digital lives of executives. Its market leadership has been validated through multiple industry honors, including two consecutive Fortress Cybersecurity Awards, three consecutive Global InfoSec Awards, the prestigious SINET16 Innovator Award, the Cybersecurity Excellence Awards, and the Business Intelligence Group BIG Innovation Awards. Inc. 5000 List Methodology Companies on the 2026 Inc. 5000 are ranked according to percentage revenue growth from 2022 to 2025. To qualify, companies must have been founded and generating revenue by March 31, 2022. They must be U.S.-based, privately held, for-profit, and independent - not subsidiaries or divisions of other companies - as of December 31, 2025. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2022 is $100,000; the minimum for 2025 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. About BlackCloak BlackCloak protects corporate executives and high-profile individuals from cybersecurity, privacy, financial, and other reputational risks. Used by Fortune 500 companies across all industries, the BlackCloak Concierge Cybersecurity & Privacy(TM) Platform is a holistic solution that includes mobile and desktop apps and concierge support. Executives and high-profile individuals gain complete peace of mind knowing their family, reputation, and finances are secured. Companies rest assured that their brand, intellectual property, data, and finances are protected against threats from executives without invading their personal lives. Learn more at www.blackcloak.io and follow BlackCloak, Inc. on LinkedIn. About Inc. Inc. is the leading media brand and playbook for the entrepreneurs and business leaders shaping its future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit www.inc.com. Media Contact Tracey Moon Chief Marketing Officer [email protected]

Help Net Security
Jul 30th, 2026
Impersonation protection: How to protect your executives when the truth isn't clear.

Impersonation protection: How to protect your executives when the truth isn't clear. How do you protect your executives when truth doesn't seem to be truth anymore? It's a question BlackCloak Founder and CEO Dr. Chris Pierson recently discussed this dilemma with SVP of Product Matt Covington. Advances in AI, voice, and video impersonation make it difficult to establish trust when communicating digitally. BlackCloak offers a solution to this evolving threat with their Impersonation Protection service. It's an out of band function that operates directly from within the BlackCloak app that helps clients be sure of who they're talking to on the other end. BlackCloak CEO Dr. Chris Pierson recently discussed this dilemma with SVP of Product Matt Covington. BlackCloak will be at Black Hat USA 2026, August 5-6 at Mandalay Bay, Booth #5926. Go here to request a meeting. More about

PR Newswire
Jul 14th, 2026
BlackCloak's Hazel Cerra named A Women In Security Award winner by Security Magazine.

BlackCloak's Hazel Cerra named A Women In Security Award winner by Security Magazine. BlackCloak Jul 14, 2026, 09:00 ET 25-Year Veteran of the US Secret Service Recognized for Her Contributions to Applying Presidential-Grade Security to Digital Executive Protection. ORLANDO, Fla., July 14, 2026 /PRNewswire-PRWeb/ - BlackCloak, a pioneer in Digital Executive Protection (DEP) for corporate executives, boards of directors, and Family Offices, announced today that Hazel Cerra, Director of Digital Security Convergence, has been recognized by Security Magazine in its annual 2026 Women In Security Awards. The complete list of Women In Security Award winners is available at SecurityMagazine.com. The award spotlights female security executives and professionals at the forefront of the cybersecurity industry, serving as mentors and true examples of leaders. It recognizes female enterprise security professionals who have demonstrated a positive influence on their peers, their departments, their organizations and/or the security industry as a whole. As a U.S. Secret Service Special Agent, Cerra has devoted more than 25 years to protecting people, institutions, and national security interests at the highest levels of government. In her work with the Secret Service, she built a distinguished career leading complex cyber fraud criminal investigations, conducting protective operations for global leaders, and advancing initiatives that strengthened the security profession. Today, she brings that elite presidential protection methodology mindset to the private sector at BlackCloak, translating presidential-level security strategies into Digital Executive Protection and fraud prevention for at-risk individuals and families. "Hazel's career and her impact on the industry reflect her mission and purpose: anticipate risk before it materializes, protect the vulnerable, and elevate security from a reactive function to a strategic leadership discipline," said Jana Whitcomb, Vice President of Partnerships for BlackCloak. "Since joining BlackCloak, Hazel has successfully drawn parallels between safeguarding the President of the United States and protecting an organization's key executives, helping companies and security leaders understand the value of safeguarding the human attack surface. We are immensely proud of her accomplishments and are thrilled to see her recognized by such a prestigious award." About BlackCloak BlackCloak secures the personal digital lives of corporate executives, board members, high-net-worth individuals, and their families from cybersecurity, privacy, financial, and other reputational risks. Used by Fortune 500 companies across all industries, the BlackCloak Digital Executive Protection Platform is a full-category solution backed by expert concierge support and incident response from a US-based SOC team. Learn more at www.blackcloak.io. Media Contact Beth Trier Trier & Co. for BlackCloak [email protected] Media Contact Beth Trier, Trier & Co. for BlackCloak, 1 407.232.9401, [email protected], blackcloak.io SOURCE BlackCloak

PR Newswire
Jun 2nd, 2026
BlackCloak named to Inc.'s 2026 Best Workplaces list for second consecutive year.

BlackCloak named to Inc.'s 2026 Best Workplaces list for second consecutive year. BlackCloak Jun 02, 2026, 10:22 ET Annual List Recognizes the Businesses that Set the Standard for Workplace Success and Awards Excellence in Company Culture ORLANDO, Fla., June 2, 2026 /PRNewswire-PRWeb/ - BlackCloak is proud to announce it has been named to Inc.'s 2026 Best Workplaces list, recognized in the Security Industry category. The list, which can be found at Inc.com, honors American companies that have built exceptional workplaces and vibrant cultures that support their teams and businesses, whether in-person, remote, or hybrid. This marks the second consecutive year BlackCloak has been named to the list. The award is the result of comprehensive measurement and evaluation of hundreds of applicants. The process involved a detailed employee survey conducted by Quantum Workplace, covering critical elements such as management effectiveness, perks, professional development, and overall company culture. Each company's benefits were also audited to determine the overall score. BlackCloak is honored to be included among the 507 companies recognized this year. "BlackCloak's culture is shaped by how the entire team, from those on the front lines of personal cyber protection to the executive staff, live our company values each and every day," said Dr. Chris Pierson, Founder and CEO of BlackCloak. "We are a remote-first company invested in employee development with programs to support all team members in their professional growth. Every team member has a voice in how BlackCloak innovates and advances Digital Executive Protection. I have tremendous pride in our team's growth and professionalism as we continue to safeguard the most targeted individuals and their families." BlackCloak safeguards the personal digital lives of corporate executives, boards of directors, high-net-worth individuals, and family offices from sophisticated cyber threats. As the pioneer of Digital Executive Protection (DEP), BlackCloak leads the industry with its full-category solution that protects the privacy, personal devices, and home networks of its clients, backed by concierge support and expert-led incident response from a US-based security operations center (SOC). "This year's Best Workplaces list goes beyond great company culture-it highlights companies making meaningful and sustained investment in their employees," says Bonny Ghosh, editorial director at Inc. "Even in a labor market that favors employers, these companies understand that an intentional and authentic commitment to their teams drives stronger employee retention, engagement, and ultimately, a stronger business overall." To view the full list of winners, visit Inc.com. About BlackCloak BlackCloak secures the personal digital lives of corporate executives, board members, high-net-worth individuals, and their families from cybersecurity, privacy, financial, and other reputational risks. Used by Fortune 500 companies across all industries, the BlackCloak Digital Executive Protection Platform is a full-category solution backed by expert concierge support and incident response from a US-based SOC team. Learn more at www.blackcloak.io. About Inc. Inc. is the leading media brand and playbook for entrepreneurs and business. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit www.inc.com. About Quantum Workplace Quantum Workplace, based in Omaha, Nebraska, is an HR technology company that serves organizations through employee-engagement surveys, action-planning tools, exit surveys, peer-to-peer recognition, performance evaluations, goal tracking, and leadership assessment. For more information, visit QuantumWorkplace.com. Media Contact SOURCE BlackCloak