Full-Time

Area Manager

Posted on 9/19/2024

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides affordable green energy solutions

Data & Analytics
Automotive & Transportation
Energy

Senior

Exeter, UK

Onsite position in south west, UK.

Category
Engineering Management
Software Development Management
Required Skills
Customer Service
Business Strategy
Requirements
  • Experience leading and inspiring teams in operational or engineering roles to deliver top-tier customer service.
  • Proven experience managing engineers in a field-based environment, either onsite or in customer homes.
  • Relevant industry experience, ideally in utilities, energy, electrical, renewables, or smart metering.
  • Strong leadership skills with the ability to deliver quickly in a fast-paced, lean environment.
  • Ability to stay calm under pressure, with excellent organizational skills and resilience.
  • Strong networking and collaboration skills, delivering with a focus on quality, safety, and customer experience.
  • Excellent people skills, attention to detail, and creative thinking.
  • Proactive in anticipating needs and productive in your work approach.
  • Willingness to travel to support engineers, attend training sessions, and meet with customers, partners, and suppliers.
Responsibilities
  • Lead and inspire a team of engineers (Smart Meter Engineers/Electricians) to deliver exceptional customer experiences.
  • Collaborate with our Talent Team to bring the best people into the business and build your team.
  • Ensure your team has the skills, support, mentoring, and equipment needed to excel, working with suppliers and experts to meet these requirements.
  • Design processes and ways of working for engineers to consistently deliver outstanding customer service.
  • Inspire your team to contribute to our zero-carbon journey, encouraging creativity and efficiency improvements.
  • Coach and develop your team, creating an environment where engineers can grow and thrive.
  • Support Operations Managers in executing business strategy, building the team, and driving strong performance and customer service.
  • Work with the Technical Assurance team to ensure quality installations and meet accreditation standards.
  • Ensure exceptional customer experiences, resolving issues in person where needed.

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$2.5B

Headquarters

London, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

16%

1 year growth

-5%

2 year growth

45%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into electric aircraft charging positions Octopus as a leader in green transport.
  • 'Zero Bills' initiative could increase demand for Octopus's technology in housing.
  • Partnership with Energisa opens opportunities for growth in South America's renewable sector.

What critics are saying

  • Increased competition in renewable energy may impact Octopus's market share.
  • Rapid international expansion exposes Octopus to geopolitical and regulatory challenges.
  • Reliance on Kraken platform poses risks if technological failures or breaches occur.

What makes Octopus Energy unique

  • Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.
  • The company offers a unique 'Zero Bills' proposition with Tilia and Hopkins Homes.
  • Octopus Energy's global reach includes partnerships in Brazil and electric aircraft charging.

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