Rentokil

Global pest control and hygiene services

Customer Development Executive

Account ManagementConfirmed live in the last 24 hours

Full-timeDelhi, IndiaNo salary listedIn-person

About the Job

Requirements

Any degree.
A two-wheeler licence.
Clear communication skills.
Attentiveness.
Ability to use positive language.
Time management skills.
Data analysis.

Responsibilities

Focus on client retention, renewals, price increases, and upselling.
Identify and resolve customer complaints within specified timelines.
Identify alert customers and communicate the possibility of reviving their accounts to Account Management.
Provide recommendations and suggestions to the branch for improvement.
Conduct regular reviews and terminate accounts that cannot be revived.
Serve as the single point of contact for branch renewals.
Concentrate exclusively on renewal business.
Take sole responsibility for assigned duties.
Complete CCM/SQS/SQA on time.
Complete terminations on time.
Coordinate between customers and Operations.
Support increased branch new sales by enabling branch Customer Service Executives to focus on new sales.
Reduce outstanding balances.
Generate leads.
Follow up on advance renewals and CCM.
Handle customer objections with the help of Operations.
Prepare renewal letters with price increases.
Follow up regularly on renewals and update the renewal portal.
Enter OCC information from the renewal portal.
Complete timely terminations through the renewal portal.
Follow up on outstanding balances.
Complete SQA.
Improve productivity and renewal percentages.
Conduct effective customer-wise reviews.
Understand and implement processes.
Use the renewal portal fully.
Increase branch new sales.

Customer Development Executive - Central Delhi

Rentokil Initial · Delhi, India · Full-time · Posted 2026-01-14

Workplace: on_site

Department: Customer Service

Description

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil

PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one

pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI

aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Focus on client retention, renewals & price increase & up-selling
Compliant Management- To identify & resolve customer complaints within the specific timelines
Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
To provide recommendations & suggestions to the branch for the improvement
Conduct regular reviews & terminate the non-revival accounts
SPOC for Branch Renewals
Total concentration on Renewal business only
Sole Responsible
On-time CCM/SQS/SQA
Timely Terminations
Coordination between Customers & Operations
Increase in Branch New Sales as Branch CSEs can focus only on New sales
Reduction in Outstanding
Lead Generation

Key Result Areas:

Advance Renewal Followup / CCM
Customer Objection Handling - with the help of operation
Renewal letter with PI
Regular follow-up for renewal and updation in the Renewal portal
OCC entry from the Renewal portal
Timely termination from the renewal portal
Outstanding followup
SQA

Competencies (Skills essential to the role):

Clear communication skills.
Attentiveness.
Ability to use positive language.
Time management skills
Data Analysis

Role Type / Key working relationships:

Productivity Improvement
Renewal % Improvement
Effective review customer wise
Process Understanding and Implementation
Renewal Portal Usage in Totality
Increase in Branch New Sales

Requirements

Educational Qualification / Other Requirement:

Any Degree
Two wheeler Licence

Benefits

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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