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Neon Pagamentos

Brazilian online digital banking platform

Junior Support Analyst

IT Service Desk & End User SupportPosted on Nov 10
Full-timeSão Paulo, State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

  • Practical knowledge of Windows 10/11, macOS, and Microsoft 365.
  • Knowledge of or interest in learning IT service management tools for opening and resolving support tickets.
  • Ability to identify opportunities to improve processes and propose automation for repetitive tasks.
  • Good verbal and written communication.
  • Proactivity, urgency, and ability to work collaboratively.

Responsibilities

  • Provide Level I technical support to employees, resolving hardware and software incidents both onsite and remotely.
  • Assist with asset inventory control.
  • Record, track, and resolve tickets through Jira Service Management while meeting established service-level agreements.
  • Configure, install, and maintain workstations, laptops, smartphones, and peripherals, including managing corporate devices through a mobile device management tool.
  • Provide first-level support for access provisioning, password resets, and multifactor authentication, and assist with connectivity through the corporate Zero Trust solution.
  • Provide onsite technical and audiovisual support for internal events, including livestreams and broadcasts.

Desired Qualifications

  • Previous experience, including informal experience, personal projects, or internships, with identity-provider or mobile device management tools such as Azure AD/Entra, Okta, Intune, Jamf, Google Workspace, or JumpCloud, and/or Zero Trust or secure access service edge solutions.
  • Familiarity with Amazon Web Services; AWS Certified Cloud Practitioner certification is a plus. Cloud support is outside the role's scope.
  • Experience supporting audiovisual needs in corporate event environments.
  • Technical certifications such as CompTIA A+ or ITIL Foundation.

About the Company

Neon Pagamentos

Brazilian online digital banking platform

Neon Pagamentos offers digital banking in Brazil with online and mobile-first accounts, a debit card, and tools for payments, transfers, and spending tracking accessible via a mobile app and web. The platform lets customers open an account online, get a Neon debit card, and manage money entirely digitally without visiting branches. Neon differentiates itself with low fees, a user-friendly experience, and strong funding from investors including a BBVA-led Series D, helping it grow into a fintech unicorn and pursue expansion and an eventual New York IPO. Its goal is to make everyday banking more affordable and accessible at scale, expanding beyond Brazil to larger markets.

Company size
1,001-5,000
Company stage
Series E
Total funding
$888.7M
Headquarters
São Paulo, Brazil
Founded
2016

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