Office Supervisor

Overview

Office Supervisor, Kingston Family Practice

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Medical Group Overview: 

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, our team delivers expertise across a broad spectrum of specialties from primary care and walk-in clinics to preventive medicine and advanced surgical and subspecialty services. We are committed to offering coordinated, patient-centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home. 

Position Summary:

Supervise and coordinate day to day office activities of a service area(s).  Areas of responsibility may include, accounts receivable, insurance, credit and collections, patient registration and personnel activities, etc.  Directly responsible to Office Manager.

Responsibilities

• Accountable for departmental policies and procedures, objectives, quality assurance and safety standards in assigned functional area(s).    
• Train and supervise assigned personnel. Interviews and recommends hiring and termination of personnel and offers input to annual evaluation.
• Maintains adequate internal controls including, but not limited to, cash receipt systems and encounter form tracking.
• Handles and resolves patient complaints, referring major ones to providers or manager as needed.
• Assists with solving payment and business office problems.
• Assists with refund and credit adjustments to patient accounts.
• Prepare and send Office Managers request for purchases, repairs, supplies and equipment needs for office.
• Arranges and assigns work for short and long range staffing in their assigned area.
• Researches problems pertaining to equipment, staffing and renovations and recommends solutions.
• Operates assigned area within budget constraints as possible.
• Maintain professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Follows Studer principles including rounding and AIDET.
• Participates in administrative staff meetings and attends other meetings as assigned.
• Perform other duties as assigned or requested.
• Collaborate with the patient, physician and other care team members as part of a team based approach to overall patient care.

Qualifications

Minimum Education:           

High School Diploma or equivalent   

Minimum Experience:         

Requires basic understanding of general office procedures and general accounting principals.  Previous experience in medical office supervision.  Requires effective human relations and communication skills.     

Licensure Requirement:      

None