Full-Time
Product Manager
Posted on 10/4/2025
TimelyCare
201-500 employees
24/7 telehealth for college students
Compensation Overview
$90k - $100k/yr
Dallas, TX, USA + 1 more
More locations: Fort Worth, TX, USA
Remote
 Product (2) |
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- 2+ years of product management or related experience in edtech, telehealth, or consumer digital products.
- Passion for building customer-first solutions that enhance student experiences.
- Strong analytical skills with the ability to leverage data and AI tools to derive insights, run experiments, and measure outcomes.
- Collaborative mindset with experience partnering effectively across engineering, design, and business stakeholders.
- Familiarity with agile methodologies and exposure to technical development processes.
- Curiosity about emerging technologies (AI-driven development, digital health integrations).
- Excellent communication, organizational, and problem-solving skills.
- Adaptability, ownership and eagerness to grow in a fast-paced, evolving environment.
- Own and deliver specific product features or flows (e.g., onboarding, student engagement pathways) from discovery through launch.
- Partner with engineering and design in an agile environment that leverages AI-prompted coding tools to build, test, and release solutions quickly.
- Use data from customer interactions and feedback (Pendo, Aha!, Gong) to uncover actionable customer insights, measure success, and guide prioritization.
- Collaborate with UX to conduct user research (interviews, usability tests, feedback loops) to deeply understand student and stakeholder needs.
- Translate insights into clear problems to solve with supporting user stories.
- Define and track outcome metrics for your initiatives (e.g., adoption rates, satisfaction, and engagement)
- Partner with cross functional teams including care stakeholders, marketing, and business teams to drive adoption and engagement.
- Embrace rapid iteration, adaptability, and experimentation as part of a growth-stage business.
- Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals.
- Curiosity about emerging technologies (AI-driven development, digital health integrations).
TimelyCare provides 24/7 virtual health and well-being services for college students by partnering with universities and colleges. Its platform offers on-demand medical care, scheduled visits, mental health counseling, and health coaching through a web portal and mobile app, serving students as the end users under a B2B2C subscription model. The service works by universities contracting with TimelyCare to give their students access to a centralized, integrated portal for physical and mental health care, available anytime and from anywhere. What sets TimelyCare apart is its unified platform tailored to higher education, delivering both medical and mental health services under a single subscription, with access scaled to the student population. The company aims to supplement campus healthcare resources and provide flexible, immediate care that supports student wellness and success.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
$65.7M
Headquarters
Fort Worth, Texas
Founded
2017
Simplify's Take
What believers are saying
- TimelyPulse proactively identifies at-risk students, preventing 22% dropout risk.
- Alongside acquisition adds AI coaching, expanding to 700 campuses by 2026.
- Crisis line launched April 2025 boosts after-hours support, half of visits off-hours.
What critics are saying
- University budget cuts terminate TimelyCare contracts within 12-24 months.
- SAMHSA grants fund in-house telehealth, eroding TimelyCare market share.
- Clinician burnout degrades 4-minute response times within 12-18 months.
What makes TimelyCare unique
- TimelyCare delivers 24/7 virtual medical and mental health exclusively for higher education students.
- TalkNow connects students to counselors in 4 minutes on average, anytime nationwide.
- Founded in 2017 by Luke Hejl, Chris Clark, and Alan Dennington for campus partnerships.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Holidays
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 1%2 year growth
↑ 2%TimelyCare has launched TimelyPulse, a proactive engagement solution designed to help colleges identify struggling students before academic performance declines. The platform addresses a critical gap revealed by new research showing 31% of students with a 3.0 GPA or higher considered transferring, and 22% considered dropping out. The solution uses consent-based outreach to check in with students early, identifying mental health concerns, financial strain and disengagement before they escalate. When students indicate a need, TimelyPulse guides them through institution-defined pathways to appropriate campus or TimelyCare resources. The platform functions as a proactive engagement layer working alongside existing campus programmes, using assistive AI to organise responses without making autonomous decisions. CEO Luke Hejl said the tool helps institutions maximise existing resources before small issues become crises.
FORT WORTH, Texas, May 8, 2025 /PRNewswire/ -- TimelyCare, higher education's most trusted virtual health and well-being provider, has once again secured its place among the world's top health tech companies.For a fourth consecutive year, TimelyCare has been recognized as the "Best Virtual Care Solution" by MedTech Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies and products in the global digital health and medical technology market
Instant phone connection to TimelyCare providers with no log-in or app requiredFORT WORTH, Texas, April 10, 2025 /PRNewswire/ -- TimelyCare, higher education's most trusted virtual health and well-being provider, is making critical mental health support faster and more accessible than ever with the launch of its new dedicated 24/7 crisis phone line. Immediate 24/7 Access to Mental Health SupportStudents at partner colleges and universities electing to use this new service can have instant phone access to TimelyCare's network of highly qualified and specialized mental health professionals—no log-in or app required—to ensure immediate, best-in-class support in times of need
"Many students are slipping through the cracks due to unmet financial, academic, and emotional needs."
FORT WORTH, Texas, Jan. 29, 2025 /PRNewswire/ -- TimelyCare , higher education's most trusted virtual health and well-being provider, is included on The Princeton Review's prestigious list of the "Five Need-to-Know National Organizations for Mental Health Awareness." This recognition underscores TimelyCare's industry leadership and unwavering commitment to making quality mental health support accessible to college students and educators nationwide. Notably, TimelyCare stands alone in its category, as the only direct mental health provider on the list."This honor validates the incredible work of the TimelyCare team and our shared mission to transform the way college students, faculty and staff access mental health care," said Dr. Bob Booth, Chief Care Officer at TimelyCare. "Being recognized by The Princeton Review is a testament to the innovative solutions we've created to empower students to thrive, both academically and personally, with the outcomes to prove it. We're proud to set the standard and raise the bar for mental health care in higher education."TimelyCare stands alone in its category, as the only direct mental health provider on the list