Senior Associate - Management and Operations Consulting

Job Description

ProSidian Consulting seeks a Management and Operations Consulting Senior Associate to support and participate in team member initiatives design, development and delivery of client solutions for the Firm’s Consulting Practice. The Senior Associate plays an integral role in successfully participate in the designing, planning and executing client engagements and building the firm's reputation for quality service. This includes researching, pursuing, and documenting possible business opportunities; supporting, participating, and contributing to our proposal development process; supporting the management of client relationships and deliverables; and developing teams while communicating with appropriate stakeholders. 

The Senior Associate is support the contribution to business development, client engagement management, thought leadership, market presence, and team-building/leadership of Management Consultants. ProSidian’s business development initiatives include but are not limited to proposal writing, responding to requests for information/sources sought, client presentations and capabilities briefings, attending industry and client conferences and general meetings, and creating awareness of the firm.

This position will participate in identifying solutions to important client challenges/opportunities, support the production of results for engagement team deliverables and internal firm initiatives, drive change and impact client outcomes. The Senior Associate provides oversight and management of professional consultants to insure consistent, high quality service delivery in a cost effective manner for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. 

In this visible position you will use your skills to participate in all phases of the business development and management process. Reporting directly to the Managing Principal, you will be integral to the development and management of the firm and share revenues with potential equity stake based on future successes for strategic five (5) year goals and objectives.

Although daily activities may change and evolve, the following represents initial primary areas of activity: 15% Internal Operations Focus, 45% Business Dev Initiatives, 40% Client Service. Other responsibilities include, but are not limited to, working with other consultant practices and company business units, interfacing with contract On-Demand resources, and working with other Engagement Team Members (new employees, fellows, contractors, and collaborating partners) to develop or support business opportunities. 

• Industry Focus: Strategically diversified services offered by ProSidian Consulting for Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.

Business Development: 

• Actively participate in business development activities, by coordinating and/or leading proposal or engagement teams while creating strong working relationships with clients.
• Participate in the development of a sales strategy that identifies targeted accounts, account planning, consulting service product packaging, proposal development, proposal delivery, and processes for closing the deal.
• Support the development of a strategic sales action plan which clearly demonstrates target goals and sales success and manage practice action plans to grow sales, create new service offerings and offer thought leadership to find solutions to important client challenges.
• Provide leadership to ensure consistent, high quality and cost effective service delivery.
• Support the contribution to conducting follow-up calls and visits as required for maximizing a strong close ratio.
• Leverage skills for and engage in activities as a Technical and Solution Architect for Leverage skills for and engage in activities as a Technical and Solution Architect for Proposal development, proposal requirements, proposal writing as part of managing our sales process
• Work with business development teams to close new sales opportunities.
• Any other Business Development responsibilities as required

Client Engagement Management:

• Participate in the build, development and maintenance of long-term relationships with clients at the C-Suite level.
• Conduct quantitative and qualitative analysis, including financial or business modeling, and coordinate and execute research, data collection, and analysis
• Support the creation of a services mix that demonstrates a high-level of professionalism and a clear understanding of a client's unique business needs.
• Develop and offer services that reflect an understanding of a client's unique business needs and offer client market specific solutions that are measurable.
• Develop, Implement and present solutions and recommendations
• Engagements will address a wide range of strategy and business issues that may include strategy sessions, strategic planning, and evaluation strategic client initiatives.
• Structuring and performing analysis, and conducting primary research, to uncover the insights that support our recommendations to clients
• Leverage skills for and engage in activities as a Technical and Solution Architect for Proposal development, proposal requirements, proposal writing as part of managing our sales process
• Any other Client Engagement Management responsibilities as required

Thought Leadership:

• Assist the firm in efforts to strengthen market presence such as bylining articles, speaking at key conferences, and publishing.
• Be an active participant within a team that provides thought leadership, project support artifacts and analytical concepts for use within the practice.
• Presenting at team and client meetings, and determining the most practical way to drive lasting results based on your insights
• Provide thought leadership to deepen and expand the firm’s product offerings and client solutions.
• Researching and creating Frameworks to deliver solutions that solve problems and enhance client operations
• Support and contribute to the development of intellectual capital for the firm.  
• Any other Thought Leadership responsibilities as required

Personnel Management:

• Consultants will include a mix of independent contractors as well as employed subject matter experts as business needs dictate.
• Be self-led and refine the ability to be self-led and refine the ability to develop, coach and recruit talented consulting team members.
• Lead engagement teams on complex projects and develop junior team members
• Support the contribution to employee performance appraisals or annual contract employee reviews.
• Support the contribution to project management oversight, supervision, and leadership and building a team of consultants who deliver quality projects in consulting area.
• Any other Personnel Management responsibilities as required

Collaboration and Team Building:

• Assume ownership of projects while simultaneously leading a team.
• Comfortable reporting and working in a matrix organization.
• Delegate or accept delegation to promote client engagement opportunities and/or client relationships.
• Performs other duties as assigned.
• Supporting and leading business development initiatives and proposal writing
• Taking on stimulating challenges including corporate and business unit strategy, regulatory compliance initiatives; business process reviews, assessments, and improvement initiatives; organizational effectiveness and optimization, and training and talent management initiatives. 
• Any other Collaboration and Team Building responsibilities as required

Qualifications

Generally, Senior Associates/Senior Consultants have a BA or equivalent qualification, an MBA, and > 5-7 years’ experience, with at least 50% in Management and Operations Consulting. Task and assignment lead; Performer of complex analysis; Contributor and co-pilot on engagement pursuits, Develops recommendations for clients; Develops deeper functional knowledge in ProSidian capability areas. 

Lead and direct data collection and analysis roles in structuring, performing analysis, conducting primary research, pursuing opportunities, and delivering engagements that uncover insights that support our recommendations to clients. Lead and direct team recommendations, engagement pursuits, and problem solving for clients. Enhances Management and Operations Consulting and functional skills.  

Senior Associates serve and support business development, client delivery, and operations initiatives. These professionals perform roles of solution and technical architects for new business development while also responding to new and current client needs, providing oversight on engagement operations, and managing client relationships. A successful Senior Associates level professional at ProSidian is able to oversee multiple engagements and multitask on internal operations and Engagement requirements for oversight and deliverable service quality.  

The Senior Associate level professionals that excel are comfortable in a small, dynamic, yet growing environment where Management and Operations Consulting entails multiple types of engagements and activities focused nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Initial focus is estimated at 45% business Dev Initiatives, 30% Client Service, and 25% Internal Operations and Engagement Support.

• Ability to work and lead others in ambiguous situations 
  
• Ability to effectively analyze and structure problems and service requirements based on the services we provide
• Ability to participate in the management of work streams that support of large, complex projects
• Results orientation/self-directed -- ability to drive change in unstructured environment 
• Strong interpersonal communication skills and ability to work well in teams
• Must have proficiency with various software applications including Microsoft Suite
• External, client-facing consulting experience
• Excellent written communication skills

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HIRING EXPECTATIONS/ POSITION SPECIFICATIONS

• Participates in the development and implementation of best practices and programs.
  
• Demonstrates commitment to excellence and service in dealing with all internal and external customers.  
• Offers best possible solutions while displaying best possible values.
• Participates in effective retention and recruitment strategies for the Practice.
• Elevates consulting services to a new standard of professionalism and sales contribution.
• Elevates the level of consulting to achieve further competitive advantage with speaking engagements, client case studies and on site evaluations.
• Establishes a sense of professionalism among the consulting staff to further elevate the standards of the Practice.
• Establishes, communicates and guides the accomplishment of relevant objectives, measurable goals, and performance standards to ensure effective, efficient and economical client outcomes.
• Fosters trust and support from the various constituents to position ProSidian Consulting as a trusted partner and the preferred quality provider in the market place.
• Supports and participates through influence in a matrix environment. Leadership is accomplished through a positive team approach, resulting in achievement of standards for all service lines.
• Supports initiatives to assess productivity and throughput to optimize resources.  
• Effectively participates in the establishment and guidelines for relevant objectives, measurable goals, and performance standards to ensure effective, efficient and economical client outcomes.
• Serves as a leader in performance improvement and best practices initiatives - encouraging 'best of the best' mindset.
• Works closely with members of senior management support strategic and tactical plans to meet sales goals, drive pipeline growth and facilitate new sales opportunities.
• Works closely with members of senior management to devise budgets to meet sales goals.
• Works collaboratively with other disciplines to assure that standards for excellence in consulting are met, clients and employees are treated fairly and with respect, and that all client needs are met in a positive and responsive fashion.

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – the ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in the decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – the ability to manage projects and actions, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS:  Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Paid time Off (PTO) – Vacation:  Basic Paid Vacation – Ten (10) Days (80 Hrs.) used for personal accrued leave used for vacation, personal leave, bereavement, and religious observance, etc.
• Paid time Off (PTO) – Sick Leave:  Paid Sick Days – Three (03) Days (24 Hrs.) used for health-related purposes
• Paid time Off (PTO) – Holidays: 10 Federal Government Holidays in accordance with ProSidian's Holiday Schedule.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to USD $4K for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability

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ADDITIONAL INFORMATION - See Below Instructions on The Best Way to Apply.  ProSidian Consulting is an equal opportunity employer and considers qualified applicants foremployment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.  Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS -@- PROSIDIAN.COM. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.