Consumer Banking Experience Analyst 3 - Branch Design

Job Description

It’s about insights that are out of sight.

Are you passionate about innovation and elevating customer experiences? Do you want the autonomy to improve processes and find solutions? Are you the kind of person that is energized by a challenge? If so, being a Consumer Banking Experience Analyst III with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Consumer Banking Experience Analyst III - Branch Design with Frost, you are our consumer experience champion, conducting research to identify opportunities that improve processes and optimize experiences. In this role, you will have to opportunity to collaborate and interact with high levels of business to determine the effectiveness of current strategies and procedures within Consumer Banking. You will use your effective communication skills and analytical mindset to present your findings and implement operation enhancements. More than that, this role is about creating value to our customers and doing so with our signature all-win approach in mind.

What you’ll do:

• Collaborate with lines of business to collect complex information and determine the overall effectiveness of current strategies within Consumer Banking and the organization
• Conduct high-level research to identify opportunities that improve operations within the bank and fully optimize the overall Consumer Banking experience throughout the company
• Utilize full understanding of Frost Bank and Consumer Banking best practices to recommend and implement strategic improvements to firm-wide processes and procedures
• Maintain a current knowledge of laws and regulations to ensure that internal controls are in place and that compliance requirements are aligned with Frost’s customer service philosophy
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree in a related field or equivalent experience in banking product operations
• 4+ years of Consumer Banking experience
• Knowledge of banking products and services
• Knowledge of bank regulations and procedures
• Excellent written and verbal communication skills
• Proficient in Microsoft applications

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.