Lead Business Analyst - Sales Operations

Job Description

Position Overview

We are seeking an experienced Business Analyst to lead Salesforce implementation, optimization, and management at Applus+ IDIADA from a business perspective. This strategic role bridges business needs and technology solutions, transforming sales processes through effective system implementation and data-driven insights.

Key Responsibilities

Team Leadership & Management

• Manage and mentor a team of 2 Salesforce professionals
• Coordinate activities, assign tasks, and monitor performance
• Foster a collaborative environment focused on continuous improvement

Salesforce Implementation & Business Analysis

• Lead end-to-end Salesforce implementation projects and enhancements
• Analyze and translate user needs, management requirements, and company objectives into effective Salesforce solutions
• Maximize platform capabilities while minimizing unnecessary customization
• Ensure best practices in configuration and business process design
• Act as primary liaison between business stakeholders and technical teams
• Identify opportunities to streamline sales workflows through technology

Reporting & Business Intelligence (Team Oversight)

• Integrate data from Salesforce, SAP, and other tools to provide holistic business insights
• Define, track, and analyze Key Performance Indicators (KPIs) for sales operations
• Extract actionable insights and communicate findings to management
• Coordinate development of dashboards and visualization tools

Data Management & Systems Integration

• Oversee database management, data mining, and data cleansing activities
• Manage data flow between Salesforce, SAP, and other enterprise systems
• Conduct regular data quality assurance activities
• Establish data governance standards

Training & Enablement

• Develop training materials in the learning management system
• Lead training sessions with Salesforce team support
• Communicate effectively with stakeholders at all organizational levels
• Gather user feedback and translate it into actionable improvements

Qualifications

Experience & Technical Skills

• 5-7 years in business analysis with CRM focus and proven Salesforce implementation leadership
• Deep knowledge of Salesforce platform, SAP integration, and enterprise BI tools
• Expertise in sales process reporting, data analysis, and business intelligence
• Experience with data mining, visualization, system integrations, and APIs
• Proven track record managing teams and translating business needs into technical solutions

Leadership & Soft Skills

• Strong analytical, problem-solving, and stakeholder management abilities
• Experience leading teams and cross-functional projects
• Ability to define and track KPIs for complex sales processes
• Excellent communication skills
• Proactive, solution-oriented mindset with strong organizational skills

Additional Information

Applus IDIADA is committed to equality,  diversity and inclusion. We don’t put limits on you, so don’t put limits on yourself either. There is a place for everyone.