Alpha Client Implementation and PMO Lead

Who we are looking for

Experienced Implementation Lead with a strong track record of delivering complex financial services programmes through rigorous PMO governance. The successful candidate will translate client priorities into clear outcomes, build trusted relationships and lead collaboration across State Street, Charles River and internal partners. They will establish effective

governance, resolve complex ownership and accountability challenges, and drive integrated planning, risk, financial oversight, executive reporting and delivery assurance to ensure successful delivery of the Alpha solution.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street Alpha. State Street Alpha redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment life-cycle. State Street Alpha is the market leading, first open platform from a single provider that connects the front, middle and back office.  It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for. 

What you will be responsible for

As Client Implementation and PMO Lead, with primary responsibility for programme delivery and PMO governance, you will:

• Lead client-facing Alpha implementations end to end—from mobilisation through testing, migration, cutover, hypercare and transition to BAU—with accountability for delivery outcomes and governance.
• Translate client priorities into measurable outcomes, manage expectations and build trusted relationships through transparent communication and timely escalation.
• Establish programme governance, decision rights, forums, controls and escalation routes.
• Own the integrated plan, milestones, critical path and dependencies across workstreams, products, services and third parties.
• Lead the PMO, ensuring disciplined planning, executive reporting, RAID management, change control, document control and delivery assurance.
• Lead through a complex matrix, constructively challenging senior client and internal stakeholders; translate decisions into clear actions, resolve ownership gaps and hold teams accountable through closure.
• Manage scope, programme financials, resources, forecasts and benefits, escalating variances and driving corrective action.
• Align State Street, Charles River, product, operations, technology, legal, client and third-party teams, removing barriers and resolving cross-functional dependencies.
• Agree requirements, target operating models, migration scope and readiness criteria, maintaining evidence for assurance and audit.
• Own success against client satisfaction, milestones, budget, quality and operational readiness, advising client and internal leadership on risks and decisions.

What we value

• Strong client orientation and implementation leadership, with the ability to build trust and align senior stakeholders around outcomes.
• Deep PMO governance expertise across integrated planning, executive reporting, RAID, change control, financial oversight and delivery assurance.
• Collaborative leadership that breaks down silos, clarifies ownership and drives accountability across organisational boundaries.
• Strong judgement, critical thinking and resilience in resolving complex delivery challenges.
• Experience leading large-scale, multi-location programmes across business lines and functions.
• The Enterprise Culture behaviours – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, and Care for colleagues, clients and community.

Education & Preferred Qualifications

• Degree qualified in a financial, business or analytical discipline preferred, or equivalent relevant experience within the financial services industry.
• Extensive experience leading complex client implementations and operating senior programme or portfolio management offices.
• Demonstrable expertise in governance design, integrated planning, executive reporting, financial control, risk and issue management, dependency management and change control.
• Advanced Microsoft Office skills; experience with enterprise planning, reporting and workflow tools is preferred.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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