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Rentokil

Global pest control and hygiene services

Operations Executive

Business OperationsConfirmed live in the last 24 hours
Full-timeChandigarh, IndiaNo salary listedIn-person

About the Job

Requirements

  • A minimum B.Sc. in Chemistry, Zoology, or Agriculture is required.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent, is required.
  • The employee should become proficient with internal company systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.

Responsibilities

  • Own the assigned service area for operations and execute daily service operations with the assigned team of technicians.
  • Ensure service quality through effective on-the-job supervision of technicians in accordance with company standard operating procedures.
  • Ensure technicians perform treatments competently within the specified Time on Site by engaging in route riding and on-the-job training.
  • Plan and execute two Technicians Performance Assessments per assigned technician and two development programs per year; coach and train technicians to improve service quality.
  • Convey special instructions to technicians for service execution according to the Service Docket, coordinating with Sales colleagues as needed.
  • Conduct pest management audits of customer sites according to the schedule agreed with the internal or external auditor.
  • Complete and close customer audit non-conformities, and follow up on and implement Corrective and Preventive Actions at customer sites.
  • Implement standard operating procedures and compliance requirements in on-site documentation, close internal and external audit non-conformities, and send completed service dockets to NKA for timely invoicing.
  • Handle assigned customer complaints within 24 hours, resolve them as early as possible according to customer convenience, and update the root cause in iCABS to ensure proper ticket closure.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Conduct daily 10-minute stand-up meetings and monthly operations meetings.
  • Use Service Track Pest and monitor and analyze visit extraction notes for high-infestation service visits daily, taking appropriate action.
  • Use all in-house digital systems.
  • Maintain material consumption and overtime hours at agreed target levels for the assigned service area and technicians.
  • Approve conveyance amounts for assigned technicians.
  • Monitor and report input costs at major sites to the Assistant Branch Manager or Branch Manager against agreed gross margins, and discuss action plans to bring costs within limits.
  • Drive service and product leads for the assigned technician group by implementing See, Tell, Ask and Train, Incentivise, Monitor, Engage through on-the-job coaching to increase customer density.
  • Conduct trials and report findings according to guidelines, and implement new service lines according to standard operating procedures.
  • Complete at least 18 customer visits per week for Residential and Small Accounts segments in heavy branches, including customer complaints. For specific site-based roles, customer visit counts do not apply; the key performance measure is customer retention and efficient completion of scheduled services.
  • Help the Assistant Branch Manager or Branch Manager manage inventory by coordinating stock levels, forecasting, indenting, and receipt of branch materials as assigned by the Branch Manager.
  • Ensure all assigned technicians follow the Approved Preparations List and that chemical containers have original labels.
  • Ensure equipment maintenance and repair schedules are established and followed through JOC.
  • Promote high grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technicians’ grievances and industrial-relations issues, and bring them to the Assistant Branch Manager or Branch Manager’s attention daily.
  • Report deviations that could affect service quality or technician productivity, including over-commitments, unnecessary recommendations for night service, and mismatches in covered areas.

Desired Qualifications

  • Prior experience in pest management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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