BAU Manager
About the job
- ITIL certification is highly preferred.
- Lead daily run operations to ensure high availability and production stability.
- Manage the end-to-end application lifecycle and incident response, preferably for data and analytics platforms such as Tableau.
- Serve as the single point of contact for leadership on operational matters.
- Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events.
- Deliver concise updates on platform health and service delivery.
- Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders to drive alignment.
- Govern JIRA workflows and generate advanced reporting to track service-level agreements, ticket trends, and team velocity.
- Implement and mature ITIL-based incident, change, and problem management frameworks to ensure scalable, repeatable service delivery.
About the company
Unison Group builds technology systems for financial institutions that need to manage risk, meet reporting rules and modernize their operations. Its consultants work across liquidity, market and credit risk, combining financial knowledge with software implementation and data analysis. The business also designs cloud infrastructure and develops custom applications, connecting these systems with the information and processes clients already use. It earns money through consulting, technology implementation and engineering services for enterprises, with work ranging from system design to deployment. Founded as Unison Consulting in 2012, the group is headquartered in Singapore.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2012
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Simplify's Take
What believers are saying
- Established banks buy its services: Unison names Standard Chartered and DBS among its clients.
- Employees get structured learning support: Unison advertises certifications, mentorship and ongoing learning opportunities.
- Large consulting partners extend its network: Unison names TCS and IBM as strategic allies.
What critics are saying
- Assignments have defined endpoints: Unison builds cross-functional teams for time-bound client projects.
- Delivery depends on outside platforms: Unison builds cloud services around AWS, Azure, Databricks and Snowflake.
- Internal staff face formal performance reviews: Unison Consulting sets 30-90-day improvement plans for specified departments.
What makes Unison Group unique
- Regional delivery has local footholds: Unison lists locations in India, Malaysia, the UAE and Australia.
- Specialists join client teams: Unison embeds its technology consultants through talent augmentation.
- Delivery includes an owned quality tool: Unison uses uArrow for AI-driven checks on cloud data.
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