Assistant Manager - Spa, Wellness & Recreation

Job Description

Operational Excellence:

• Oversee day-to-day operations of the spa, including staff management, guest services, and facility maintenance.
• Ensure the spa meets and exceeds quality standards, adhering to Fairmont’s policies and procedures.
• Assist in developing and implementing spa protocols, ensuring all services and treatments are delivered to the highest standards.

Guest Experience:

• Foster a warm, welcoming environment for guests, providing personalized service and addressing any concerns or special requests.
• Assist in creating and maintaining a unique and memorable spa experience, tailored to individual guest needs.

Staff Management:

• Support in recruiting, training, and supervising spa staff, ensuring they are well-equipped to deliver exceptional services.
• Conduct performance evaluations, provide constructive feedback, and develop training programs to enhance team skills and knowledge.

Wellness & Longevity Focus:

• Promote and integrate wellness and longevity practices into the spa’s offerings, ensuring alignment with the latest industry trends and best practices.
• Collaborate with wellness practitioners to develop new treatments and programs that reflect the spa’s commitment to holistic well-being.

Financial Management:

• Assist in managing the spa’s budget, including forecasting, revenue tracking, and expense control.
• Monitor and analyze spa performance metrics, implementing strategies to enhance profitability and guest satisfaction.

Marketing & Promotion:

• Contribute to the development and execution of marketing and promotional strategies to attract and retain guests.
• Help manage the spa’s online presence and social media channels, engaging with potential guests and promoting spa services.

Compliance & Safety:

• Ensure compliance with health and safety regulations, maintaining a clean and safe environment for both guests and staff.
• Monitor and manage inventory, ensuring the availability and quality of spa products and equipment.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3-5 years of experience in spa management or a similar role, with a focus on wellness and luxury services.
• Proven leadership skills with experience in managing and developing a team.
• Strong understanding of wellness trends, spa treatments, and longevity practices.
• Excellent communication and interpersonal skills, with the ability to build relationships and foster a positive team environment.
• Exceptional organizational and multitasking abilities, with a keen eye for detail.
• Proficiency in spa management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays as needed.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.