Deployment Support Engineer 2
Amazon
Deployment Support Engineer 2
Amazon
Sells products online and rents cloud computing
何百万もの配送を支えるITインフラを構築するポジションです。デプロイメントサポートエンジニアとして、複数拠点の立ち上げをリードし、リージョン全体に展開可能な仕組みを構築し、設計からハンドオーバーまでをエンドツーエンドで推進します。
新拠点立ち上げおよびライフサイクルアップグレードに伴うITインフラデプロイメントをオーナーシップを持って推進する。
ネットワーク全体のデプロイメントを簡素化するスケーラブルな仕組み（ランブック、自動化、テンプレート）を構築する。
タイトなローンチスケジュールに対し、ベンダーおよびクロスファンクショナルなステークホルダーをマネジメントする。
ネットワーク、コンピュート、オペレーショナルテクノロジーにまたがる複雑な問題をトラブルシュートする。
オペレーショナルエクセレンスを推進しながら、エンジニアを育成・メンタリングする。
Amazonでは、最新のAI Tool, 生成AIを日々の業務の中に積極的に取り入れています。
AI Toolは私たちの意思決定のスピードを加速させ、私たちを本当に重要な「判断」と「議論」に集中させることを可能にしています。Amazon では学習を継続する文化が根付いているため、ご自身のペースでAIに関する知識を深めることができるリソースが用意されています。
Build the IT infrastructure that powers millions of deliveries. As a Deployment Support Engineer, you'll independently lead multi-site launches, create scalable mechanisms adopted across regions, and own end-to-end delivery from design to handover.
Own IT infrastructure deployment for new site launches and lifecycle upgrades across the region.
Create scalable mechanisms (runbooks, automation, templates) that simplify deployments for the entire network.
Manage vendors and cross-functional stakeholders against tight launch timelines.
Troubleshoot complex issues spanning networking, compute, and operational technology.
Mentor engineers while driving operational excellence.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
Key job responsibilities
リージョン内複数拠点の立ち上げ・改修・ライフサイクルUGのITインフラを推進。
ネットワーク機器・OTの設置・設定・検証を現地実施。
他リージョン展開可能な仕組み（ランブック・自動化・テンプレート）を構築。
ベンダー管理（品質・スケジュール・安全確保）。
オペレーション・建設・ファシリティ・ITチームと連携。
SOPなしでIT問題を解決、根本原因特定・エスカレーション。
プロジェクトドキュメント（進捗・完成図書・レッスンラーンド）管理。
スクリプトで自動化構築、手作業削減・一貫性向上。
後輩エンジニア育成、昇格フィードバック提供。
Deliver IT infrastructure for site launches, retrofits, and lifecycle upgrades across regional locations.
Install, configure, and validate network equipment, workstations, and OT on-site.
Create scalable deployment mechanisms (runbooks, automation, templates) adoptable across regions.
Manage vendors ensuring quality, schedule, and safety compliance.
Coordinate with Operations, Construction, Facilities, and partner IT teams.
Troubleshoot difficult IT problems without SOPs; identify root causes and resolve or escalate.
Own project documentation: progress reports, as-builts, lessons learned.
Build automation using scripting to reduce manual effort and increase consistency.
Mentor junior engineers; provide peer feedback for promotions.
A day in the life
現場での一日：ベンダー調整、機器コミッショニング、ケーブリング検証、技術ブロッカー解消。朝は建設・オペレーションとの朝会。午後はトラッカー更新、エンジニア育成、レッスンラーンド記録。オフィス勤務日はデプロイ計画、メカニズム構築、リージョンチームとリモート連携。ステークホルダー：オペレーション、建設、ファシリティ、フィールドIT。顧客：Day1から信頼性あるITを必要とする拠点チーム。
A typical day on-site: coordinating vendors, commissioning equipment, validating cabling, and resolving technical blockers. Mornings start with standups alongside Construction and Operations. Afternoons involve updating trackers, mentoring engineers, and documenting lessons learned. On office days, you plan upcoming deployments, build scalable mechanisms, and align with regional peers remotely. Stakeholders: Operations, Construction, Facilities, Field IT. Customers: site teams needing reliable IT from Day 1.
About the team
OTSデプロイメントチームはAmazonの物流ネットワーク向けITインフラを提供。建設・ファシリティ・フィールドITと連携。オーナーシップ、Bias for Action、仕組み化を重視。現場作業の日もあればオフィスでリージョンチームと計画する日もあります。
Team delivers IT infrastructure for Amazon's fulfilment network — site launches, lifecycle upgrades, and retrofits. We partner with construction, facilities, and field IT at the intersection of technology and operations. Our culture values ownership, bias for action, and mechanism-building: we create scalable processes that make every deployment faster. Some days are on-site; others in-office planning with regional peers.
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
- Speak, write, and read fluently in Japanese at a business level or above (N3+)
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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