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eClerx

Data analytics and BPM outsourcing services

Software Analyst

IT OperationsPosted on Nov 11
Full-timeChandigarh, IndiaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Computer Science, Information Technology, or a related field is required.
  • Good knowledge of the Software Development Life Cycle (SDLC).
  • Understanding of software applications and databases.
  • Basic knowledge of SQL and database management.
  • Familiarity with Microsoft Excel and documentation tools.
  • Knowledge of software testing and troubleshooting.
  • Strong analytical and problem-solving abilities.
  • Good verbal and written communication skills.
  • Ability to work collaboratively with cross-functional teams.

Responsibilities

  • Analyze business and technical requirements for software applications.
  • Gather, document, and understand user requirements.
  • Coordinate with developers, quality assurance teams, and other stakeholders.
  • Perform software testing and identify bugs or application issues.
  • Prepare functional documentation, reports, and process flows.
  • Troubleshoot software-related issues and provide appropriate solutions.
  • Monitor application performance and suggest improvements.
  • Support software implementation, upgrades, and maintenance.
  • Ensure software solutions meet business requirements.
  • Maintain proper documentation of system changes and updates.

Desired Qualifications

  • Knowledge of SQL, Jira, and Microsoft Excel.
  • Basic understanding of Agile and Scrum methodologies.
  • Familiarity with software testing tools.
  • Knowledge of requirement gathering and documentation.
  • BCA, MCA, B.Tech, or equivalent qualification.

About the Company

eClerx

Data analytics and BPM outsourcing services

eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.

Company size
10,001+
Company stage
IPO
Headquarters
Mumbai, India
Founded
2000

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