Director, Organizational Change Management

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
Role Overview

The Director, Organizational Change Management is responsible for developing and leading the enterprise Organizational Change Management strategy to ensure successful adoption of strategic initiatives, business transformations, and technology implementations. This role establishes enterprise-wide change management frameworks, governance, methodologies, and best practices that enable organizational readiness, stakeholder engagement, adoption, and long-term sustainment of change.

The Director serves as a trusted advisor to executive leadership and partners closely with business, technology, human resources, communications, learning, and project delivery teams to integrate change management into enterprise portfolios and programs. This leader drives a culture of continuous improvement by leveraging data, change analytics, and stakeholder feedback to maximize business outcomes and organizational resilience.

Duties & Responsibilities

Enterprise Organizational Change Management Strategy

• • Develop and execute the enterprise Organizational Change Management strategy aligned with organizational priorities and business objectives
  • Establish enterprise-wide change management frameworks, methodologies, standards, governance, and best practices
  • Build organizational change management capabilities and promote consistent adoption across business functions
  • Serve as a trusted advisor to executive leadership on change strategy, organizational readiness, change impacts, and adoption planning
  • Lead organizational change initiatives supporting enterprise transformation and strategic priorities

Portfolio Change Management

• • Integrate change management into enterprise portfolios, programs, and major initiatives
  • Develop enterprise change roadmaps that align multiple concurrent initiatives and minimize organizational disruption
  • Prioritize change activities based on organizational capacity and business impact
  • Coordinate cross-functional change efforts to ensure consistency across strategic initiatives
  • Collaborate with project and program management teams to embed change management throughout project lifecycles

Change Adoption & Sustainment

• • Develop and execute organizational readiness assessments, stakeholder engagement strategies, and change adoption plans
  • Lead stakeholder analysis, change impact assessments, sponsorship engagement, and resistance management activities
  • Ensure successful adoption, reinforcement, and long-term sustainment of organizational changes.
  • Coach leaders and managers to effectively lead teams through change
  • Promote employee engagement and adoption through proactive communication and support strategies

Measurement & Continuous Improvement 

• • Define and monitor change management KPIs, adoption metrics, and organizational readiness indicators
  • Measure effectiveness of change initiatives through feedback, assessments, and business outcome analysis
  • Develop executive dashboards and reporting to communicate change progress and organizational adoption
  • Identify lessons learned and implement continuous improvement initiatives to enhance organizational change maturity
  • Utilize change analytics to improve future transformation efforts

Program/Project Training & Communications

• • Develop enterprise communication and training strategies supporting organizational change initiatives
  • Partner with communications and learning teams to create effective communication plans, training programs, and learning materials
  • Ensure messaging is timely, consistent, and tailored to stakeholder audiences
  • Oversee training effectiveness, knowledge transfer, and user readiness activities
  • Support leaders with communication tools and change leadership resources

Experience & Qualifications

Education

• • Bachelor's Degree (or equivalent experience) Business Administration, Organizational Development, Human Resources, Communications, Psychology, or a related field required. 

Experience

Minimum 10 years

• • Progressive experience leading organizational change management, business transformation, organizational development, or change consulting initiatives; 
  • Demonstrated experience developing and implementing enterprise-wide change management strategies and governance frameworks 

Minimum 7 years

• • Experience in a leadership role overseeing enterprise Organizational Change Management programs or functions; 
  • Proven success leading organizational change initiatives supporting business transformation, technology implementations, mergers, process improvement, or operational excellence initiatives;
  • Experience partnering with executive leadership and senior stakeholders to drive organizational readiness and adoption;
  • Experience leading cross-functional teams within complex organizational environments;
  • Experience in stakeholder engagement, communications, training, organizational effectiveness, and change measurement

Licenses and Certifications

• • Prosci Certified Change Practitioner 
  • Certified Change Management Professional (CCMP)
  • PMP - Project Management Professional
  • PMI Agile Certified Practitioner (PMI-ACP)
  • Certified ScrumMaster (CSM) or equivalent Agile certification
  • Lean Six Sigma Green Belt or Black Belt 

Software/Technical Skills 

• • Deep expertise in Organizational Change Management principles, methodologies, and industry best practices
  • Experience with structured change management frameworks such as Prosci ADKAR, Kotter, or similar methodologies  
  • Organizational readiness assessments and change impact analysis
  • Portfolio-level change planning and organizational capacity management
  • Change communications strategy and execution
  • Proficiency with Microsoft Office Suite, collaboration platforms, survey tools, and business intelligence/reporting solutions such as Power BI or Tableau
  • Experience with project and program management methodologies including Agile, Waterfall, and hybrid delivery approaches 

Other Skills/Knowledge/Abilities 

• • Demonstrated ability to develop and execute enterprise-wide organizational change management strategies that align with business objectives and enable successful transformation
  • Proven leadership skills with the ability to influence executive stakeholders, build organizational commitment, and lead through complex change initiatives
  • Exceptional collaboration skills with a demonstrated ability to build trusted relationships across business, technology, human resources, communications, learning, and operational teams while aligning diverse stakeholders around shared goals
  • Outstanding verbal, written, presentation, facilitation, and interpersonal communication skills, with the ability to effectively communicate change strategies and complex information to executive leadership, managers, and employees at all organizational levels
  • Strong stakeholder management, coaching, negotiation, and conflict resolution skills, with the ability to influence without direct authority and effectively manage organizational resistance to change
  • Excellent analytical, critical thinking, and problem-solving skills, with the ability to assess organizational readiness, interpret change metrics, identify risks, and develop practical, data-driven solutions
  • Ability to manage multiple enterprise change initiatives simultaneously while balancing strategic priorities, organizational capacity, and operational demands in a fast-paced environment
  • Commitment to continuous improvement, innovation, accountability, integrity, sound judgment, and fostering a culture of adaptability, resilience, and employee engagement 

Additional Details for This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager. #LI-Hybrid

Base Salary

• • The targeted base salary range for this position is $ 170,000- $ 195,000 per year.
  • Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation

• • This position is eligible for a 30% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
  • Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect. 

Our Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https://mybenefits.nfp.com/Brother/2026/guidebook/ for 2026 and https://mybenefits.nfp.com/Brother/2027/guidebook/ for 2027.
Our Mission, Vision & Culture

Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We Work

Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Equal Opportunity Employer (EOE) Statement

Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at [email protected] .