General Manager - Automotive
About the job
- Post-secondary education or equivalent is required.
- At least 3 years of leadership experience in a collision repair environment or similar role is required.
- Clear verbal and written communication is required.
- Ability to multitask and function effectively in a fast-paced environment is required.
- Strong knowledge of Google platform and Microsoft Office is required.
- Strong attention to detail and a high degree of accuracy are required.
- Ability to engage with employees at all levels is required.
- Ability to motivate others using effective coaching tools and management skills is required.
- A valid driver’s license is required.
- The physical demands of the job must be met to perform its essential functions, subject to reasonable accommodation.
- Provide an exceptional customer experience while leading and maintaining the store’s day-to-day operations in compliance with policies and procedures.
- Coach each team member’s performance and success in their individual roles.
- Promote and maintain high standards of professionalism in serving customers, lead by example, and work with team members to achieve the repair facility’s key performance indicators.
- Ensure consistent execution of the Wow Operating Way plan.
- Lead and manage all repair facility personnel.
- Oversee hiring, training, corrective action, and termination.
- Prepare and manage the collision center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expenses.
- Set performance targets and deliver formal annual and informal monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable for the collision center.
- Provide training for staff as necessary.
- Ensure all staff wear proper safety gear and adhere to the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings and walkthroughs to oversee work in progress and delivery dates.
- Manage all estimates and store capacity.
- Facilitate monthly health and safety and staff meetings, and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the leadership team.
- Maintain a clean and organized repair facility.
- Monitor maintenance required for shop equipment, including the paint booth.
- Maintain the Boyd Group’s key performance indicators, including sales, gross profit, EBITA, BHPD, NPS, and WOW scores.
About the company
The Boyd Group is a North American collision repair and auto glass company. It runs a network of repair shops that fix damaged vehicles and replace or repair windshields and glass. Each shop provides on-site assessments, repairs, refinishing, and customer service to return vehicles to pre-accident condition. The business model centers on owning and consolidating a large number of collision repair centers to leverage scale, standardized processes, and a consistent customer experience. Unlike many competitors, Boyd grew aggressively through acquisitions, building a nationwide presence in both Canada and the United States and becoming the largest collision repair operator in Canada before expanding south of the border. The company aims to be the leading auto collision and glass repair platform in North America by delivering reliable repairs, transparent service, and a broad network that makes it easy for customers to access its shops.
Company Size
201-500
Company Stage
IPO
Headquarters
Winnipeg, Canada
Founded
1990
Get referred to The Boyd Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q2 2026 sales rose 29.9% to $1.014 billion, with EBITDA margins reaching 13.4%.
- Joe Hudson synergy realization accelerated by August 12, 2026, ahead of schedule.
- Pro forma leverage improved to 2.8x by August 2026, expanding acquisition flexibility.
What critics are saying
- Debt jumped to $2.0 billion on March 31, 2026, pressuring interest coverage.
- Q1 2026 net loss of $7.9 million shows GAAP profits lag operational growth.
- Joe Hudson integration still risks shop disruption; missed synergies would stall deleveraging into 2027.
What makes The Boyd Group unique
- Boyd Group dominates fragmented collision repair through 1,301 locations after Joe Hudson on January 9, 2026.
- Gerber and Boyd brands anchor insurer relationships across North America, supporting national scale.
- Project 360 and 80% calibration internalization create repeatable margin leverage beyond pure acquisitions.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Annual Paid Time Off
- Paid Parental Leave
- Paid Holidays
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Employer Paid Short-Term Disability
- Employer Paid Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses
- Annual Voluntary Uniform Stipend