Rental Shop Lead

Overview

Rental Shop Lead will safely perform inspections, diagnoses, and repairs of heavy equipment and/or related equipment or components, following established procedures and guidelines while leading a team of Rental Shop Technicians.  The Rental Shop Lead will ensure production goals are met, by providing support, guidance, training, and evaluating rental shop technicians to ensure that services performed both satisfies customers’ needs and achieves and/or exceeds company’s department goals.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results.  Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Responsibilities

• Contributes to a positive work environment and promotes the vision, mission, and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Models and reinforces company policies/practices to ensure that work is performed in alignment with the company’s mission, vision, and values and in collaboration with other functions.
• Monitors physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to supervisor.
• Workorder responsibilities will include opening/closing workorders, recognizing when warranty or goodwill should be filed.
• High level of communication with multiple departments including shops and rental staff. Demonstrates good customer relations and support.
• Provide input on evaluation of skills, behaviors and performance of rental shop technician to assist supervisor to complete annual and quarterly reviews of employees.
• High focus on expense control and days to ready; Completes parts orders and identifies parts for return.
• Troubleshoots and diagnoses equipment malfunctions and failures; Repairs and maintains equipment and components.
• Provides quality control/assurance inspections of completed tasks; Plans and controls cost of repair jobs.
• Completes parts orders and identifies parts for return.
• Provides a significant amount of task and behavior-oriented guidance, mentoring, and training to others.
• Maintains all equipment and work areas – keeps in good, clean, and orderly condition.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Works overtime as required by workload and customers’ needs.
• Performs other duties as assigned

Qualifications

• High School Diploma or equivalent required
• 5+ years’ experience maintaining, troubleshooting, and repairing diesel equipment preferred. 
• Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Proficient with current computer software, related hardware, and machine electronic systems
• Previous quality control analysis skills conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings.
• Previous operation and control skills controlling operations of equipment or systems.
• Previous equipment selection skills determining the kind of tools and equipment needed to do a job.
• Previous knowledge of troubleshooting techniques and proper repair procedures is required.
• Must be able to read and interpret electrical and hydraulic schematics, operating and maintenance service manuals.
• Organizational and time management skills required. Must have the ability to set and keep priorities and professionally handle the stress associated with dealing with a fast-paced industry and deadlines.
• Must be a Team player that is enthusiastic and hard working with the ability to complete work with minimal supervision.
• High degree of interpersonal skills with excellent written and oral communication skills is required.
• Must possess the personal discipline to establish the proper image as a representative of Blanchard with the ability to meet and work with the customer in a professional manner.
• Strong problem-solving skills and detailed oriented with a high level of accuracy.

Working Conditions

• The physical environment requires the employee to work primarily inside (non-climate controlled) throughout the day around moving mechanical parts.
• Required to perform work in cramped spaces and/or high places.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous material to prevent exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting up to 50 pounds unassisted.
• Physical use of a broad variety of tools and machines in order to maintain, troubleshoot and repair equipment.
• Use of computers and other forms of technology to complete job responsibilities.