Account Executive
Octopus Energy
Account Executive
Octopus Energy
Supplies 100% renewable electricity and gas
We’re looking for an outstanding account executive to join our Customer Success Team in London. You will be the face and the voice of Octopus Electric Vehicles for a portfolio of employers offering our EV salary sacrifice scheme to their employees - from supporting their launch, growing the relationship to ensuring we retain them - in short, your role is to make sure the relationship is a roaring success for our customers, their employees and Octopus EV.
A genuine passion for driving growth, outstanding customer experience and sustainability is a must with a flair for relationship building and good commercial acumen.
Please note that you must have a valid UK driving licence
Grow and expand a large portfolio of clients from different industries, driving adoption and increasing participation in the salary sacrifice car leasing scheme, ensuring employer and employee satisfaction.
Consult with clients to shape their scheme employee engagement strategy, translating their objectives into clear, actionable plans that drive employee demand from launch and in-life.
Build relationships with key stakeholders, acting as a commercial partner, advising on industry best practices, cost-saving opportunities, and the long-term benefits of electric vehicle adoption.
Drive retention and long-term account success, proactively identifying risks and implementing engagement strategies to maximize scheme participation.
Lead impactful engagement initiatives to drive employee participation, ensuring strong adoption and ongoing engagement.
Collaborate cross-functionally with Onboarding, Partnerships, Finance, Sales, Operations and Product teams to ensure seamless implementation and customer satisfaction.
Leverage data and customer insights to influence internal teams, communicate value, and agree client initiatives to enhance customer experience and scheme success.
2+ years of relevant customer-facing experience, coming from a B2B2C environment is a plus.
A results-driven mindset, with a track record of excellent customer experience, exceeding growth targets, and identifying and delivering on growth opportunities.
Commercial acumen and strategic thinking, able to negotiate favourable outcomes for both customers and OEV.
Exceptional relationship management skills, with the maturity, gravitas and ability to engage and influence stakeholders internally and externally.
Able to problem solve and operate independently, taking proactive responsibility for the performance of your portfolio.
Confident communicator, able to deliver compelling proposals for engagement initiatives, and engagement sessions to diverse audiences.
Passion for customer success, ensuring clients see clear value and ROI from their schemes.
A start-up / entrepreneurial mindset, being able to adjust to change and keep up with a fast-moving business.
An interest in sustainability, and a desire to accelerate the transition to electric vehicles. Knowledge of employee benefits, EVs or leasing would be great but not crucial.
Supplies 100% renewable electricity and gas
Octopus Energy provides 100% renewable electricity and gas to homes and businesses and also offers related services like EV leasing, heat pumps, and smart home tech. Its Kraken platform is an in-house, end-to-end energy operating system that automates billing, customer service, and grid management using AI to balance supply and demand and enable smart tariffs; it is licensed to other suppliers and manages millions of accounts, with a plan to spin it off. The company differentiates itself through transparent pricing, strong customer service, and a scalable, cloud-based technology stack that supports a flexible, decarbonized grid. Its goal is to decarbonize energy use globally by expanding access to renewable energy, improving pricing, and offering services that optimize energy use like demand response and EV charging.
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