Total Quality Logistics

Freight brokerage linking shippers to carriers

Customer Service Coordinator

Customer SupportConfirmed live in the last 24 hours

Full-timeJacksonville, FL, USA$17.50 /hrIn-person

About the Job

Requirements

At least one year of customer service experience is preferred.
A strong work ethic and a history of excellent attendance are required.
Strong verbal communication skills, both face-to-face and over the phone, are required.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, is required.
The ability to take ownership of responsibilities and see tasks through to completion is required.

Responsibilities

Become the subject matter expert on administrative tasks related to assigned accounts.
Document and manage tasks in internal systems.
Schedule appointments and coordinate shipments from pickup through delivery.
Help resolve shipping issues professionally.
Provide customer service to internal and external stakeholders.
Support billing and payment processing as needed.
Receive training to become a subject matter expert in a specific transportation mode and support daily shipment activities.

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

Compensation starting at $17.50/hour
Comprehensive benefits package
- Health, dental and vision coverage
- 401(k) with company match
- Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
Advancement opportunities with structured career paths
Employee referral bonus opportunities
Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

Become the subject matter expert on all administrative tasks related to your aligned account(s)
Document and manage all tasks in our internal systems
Schedule appointments and help coordinate shipments from pickup to delivery
Help resolve shipping issues with a high level of professionalism
Provide excellent customer service to internal and external stakeholders
Support with billing and payment processing as needed

What you need:

1+ year customer service experience preferred
Hall of fame work ethic with a history of excellent attendance
Strong verbal communication skills – face to face and over the phone
Proficient in Microsoft Office, including Word, Excel, and Outlook
Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 12724 Gran Bay Parkway, Suite 250, Jacksonville, FL 32258

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About the Company

Total Quality Logistics

Freight brokerage linking shippers to carriers

Total Quality Logistics (TQL) acts as a freight broker that connects shippers needing truckload transport with vetted carriers that have the capacity to move it. Its service operates around the clock, 24/7/365, with sales and support teams handling accounting, after-hours calls, and special handling to ensure shipments move smoothly. TQL differentiates itself through its large scale in the $500 billion logistics market, an extensive network of carriers, around-the-clock support, and a transparent, career-oriented culture that emphasizes advancement and performance-based pay. The goal is to move shipments reliably and efficiently while expanding market share and providing employees with clear paths to career growth and earnings based on performance.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Cincinnati, OH
Founded: 1997

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