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Denver Health

Public hospital system providing comprehensive care

RN Poison Information Specialist

Nursing & Frontline Patient CareConfirmed live in the last 24 hours
Full-timeDenver, CO, USA$36.94 - $55.41 /hrIn-person

About the Job

Requirements

  • An Associate's degree is required.
  • One to three or more years of experience in a medical call center, public health, or another acute medical setting is required.
  • An active Registered Nurse license from the Colorado Department of Regulatory Agencies is required.
  • Basic computer knowledge and skills are required.
  • The ability to type accurately at 30 words per minute and create grammatically correct responses without spelling errors is required.
  • The ability to comprehend, capture, and interpret basic customer information is required.
  • The ability to manage difficult customer situations, respond promptly to customer needs, solicit feedback to improve service, and respond to requests for service or assistance is required.
  • The ability to adapt to changes and unexpected demands in the work environment is required.
  • The ability to multitask and use resources efficiently is required.
  • The ability to meet tight deadlines is required.
  • Attention to detail is required.
  • Knowledge of telephone etiquette and the ability to comprehend and appropriately use medical terminology are required.
  • The role requires working four 10-hour shifts on either the 9:00 p.m.–7:00 a.m. or 5:00 p.m.–3:00 a.m. schedule, with every other weekend required.

Responsibilities

  • Ask direct questions to assess a patient's status.
  • Obtain the history of poisoning events, including who, what, when, where, how, and other relevant factors.
  • Follow basic poison management procedures and assess whether cases are suitable for home observation or treatment or should be referred to a health care facility.
  • Provide first aid, poison prevention, and basic treatment recommendations to the general public in easily understandable terms.
  • After demonstrating competency and receiving supervisor clearance, provide clear treatment recommendations to health care providers.
  • Make follow-up calls to check patient status and evaluate medical outcomes.
  • Provide support and guidance with firm directions in a calm, step-by-step manner.
  • Manage and maintain awareness of the call queue.
  • Refer cases to a Poison Information Specialist or Certified Poison Information Specialist for assessment or management according to established guidelines.
  • Perform basic mathematical calculations to determine milligrams per kilogram of ingested drugs or chemicals and calculate toxicity levels and potential blood levels.
  • Collect demographic and other information to generate call statistics.
  • Document notes clearly and understandably.
  • Meet routine and other quality-review requirements, including chart and tape audits and peer review.

Desired Qualifications

  • A Bachelor's degree is preferred.

About the Company

Denver Health

Public hospital system providing comprehensive care

Denver Health runs hospitals and clinics in Denver, providing emergency care, inpatient and outpatient services, and public health programs. Care is coordinated through primary care with referrals to specialists and hospital services within an integrated network that uses shared medical records. It stands out as a large, public safety-net system that serves uninsured and low-income patients and emphasizes care coordination across locations. Its goal is to ensure access to high-quality care for all residents, reduce health disparities, and improve the Denver community's overall health.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Denver, CO
Founded
1860

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