WNS

Global BPM and analytics services provider

Trainer

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeCape Town, South AfricaNo salary listed

About the Job

Requirements

At least 1 year of experience in the insurance industry is essential.
At least 1 year of experience as a trainer is required.
Experience in training, coaching, and mentoring is required.
Intermediate computer literacy, including Microsoft Office, is required.
Candidates must have fibre internet or live in a fibre-enabled area.
Candidates must have high proficiency in delivering impact training and facilitation.
Candidates must have high proficiency in verbal and written English.
Candidates must have strong planning, organizing, and time management skills.
Candidates must have strong communication and interpersonal skills.
Candidates must have high attention to detail and accuracy.
Candidates must have exceptional administrative skills.
Candidates must be able to work within a team, self-manage, and demonstrate self-motivation.
Candidates must demonstrate a strong customer service orientation and be proactive.

Responsibilities

Conduct new starter, refresher, up-skilling, and cross-skilling training.
Complete assessments for all training events and provide remedial support to delegates before reassessment.
Capture learner records in line with Ucademy requirements, complete Annual Training Reports and delegate attendance registers, and update the operational skills matrix.

Desired Qualifications

Train-the-Trainer, Assessor, and Moderator qualifications or credentials are advantageous.

Job Description

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

Key responsibilities:

Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training;

Assessment: Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;

Administration: Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.

Knowledge, skills and attributes required:

High proficiency in delivering impact training and facilitation;
Strong planning, organizing and time management skills;
High proficiency in verbal & written English;
Strong communication and interpersonal skills;
High attention to detail and accuracy;
Exceptional administrative skills;
The ability to work within a team;
Self-motivated;
Self-manageable;
Strong customer service orientation
Proactive.

Qualifications

1+ years’ experience in Insurance industry essential
1+ years’ experience as a trainer;
Training, coaching and mentoring experience;
Train the Trainer, Accessor and Moderator (advantageous)
Computer literacy at intermediate level (MS Office).

Additional Information

Afternoon and night shifts – Monday to Sunday (rotational shifts)

Candidates are required to have fibre or live in a fibre enabled area.

WNS