ASM Global

Operates and manages venues worldwide

LAN Gaming Associate

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Part-timeSan Antonio, TX, USANo salary listedIn-person

About the Job

Requirements

Must have customer service experience.
Must have knowledge of PC hardware.
Must pass a background and credit check.
Must be at least 18 years old.
Must be TABC certified.
Must be able to work nights, weekends, and holidays.
Must be able to stand and walk for the entire shift.
Must be able to lift and carry supplies and equipment weighing up to 60 pounds and place items on high and low shelves.
Must be able to get under desks and counters to adjust wiring and move equipment.
Must occasionally be able to reach up to 6–7 feet, twist at the waist, bend, and squat.
The role may require working inside or outside the building, as needed for events.
A high school diploma or GED is preferred, but not required.
Experience running gaming-related events is preferred.
Experience troubleshooting PCs is preferred.
Knowledge of games and gaming platforms, and the ability to assist users with issues, are required.
The ability to keep 50 or more systems operating while maintaining proper cleanliness is required.

Responsibilities

Operate and maintain a 50-PC LAN Center, including its daily operations, technology troubleshooting, and customer interactions.
Perform cashless sales and operate the cashless sales terminal.
Greet customers and provide service to meet their needs.
Troubleshoot PCs and update games.
Thoroughly clean desks, chairs, and peripherals.
Work with the Esports and LAN Gaming department to help set up and run esports-related events and tournaments.
Move around the facility and stand for long periods during events; talk and hear as required.

Desired Qualifications

Knowledge of PC hardware.
Experience running gaming-related events.
Experience troubleshooting PCs.

LAN Gaming Associate

POSITION: LAN Gaming Associate
DEPARTMENT: Esports and LAN Gaming
REPORTS TO: LAN Center Manager & LAN Center Supervisor
FLSA STATUS: Part-time Hourly, Non-Exempt

SUMMARY

In this role, you will be responsible for operating and maintaining a 50 PC LAN Center. Standard tasks will include performing cashless sales, greeting and servicing customer needs, troubleshooting PC’s, updating games, and thorough cleaning of desks/chairs/peripherals. Additional tasks may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operate the LAN Gaming Center; to include technology troubleshooting, daily operations, and customer interactions
Work with the Esports and LAN Gaming department to help setup and run esports related events and tournaments
Must be able to work cashless sales terminal
Additional tasks may be assigned

Qualifications

Strategic and critical thinker who is dynamic, forward-thinking, analytical, and extremely well organized
Excellent service & communication skills
Must pass background and credit check
Must be 18 years old
Must be TABC certified

EDUCATION AND/OR EXPERIENCE

Customer service experience required
Knowledge of PC hardware required
High school diploma or general education degree (GED) preferred
Experience in running gaming related events preferred
Experience in troubleshooting PC’s preferred

SKILLS AND ABILITIES

Ability to work nights, weekends and holidays
Ability to work in a team
Positive attitude and neat appearance
English preferred as primary language, but not required
Knowledge of games and gaming platforms, and able to assist users with any issues
Ability to keep 50+ systems operating while maintaining proper cleanliness
Additional tasks may be assigned

PHYSICAL DEMANDS

Ability to stand and walk for entire length of shift
Ability to lift and carry supplies and equipment up to 60 pounds and place items on high and low shelves
Ability to get under desks and counters to adjust wiring/move equipment
Occasionally required to reach up to 6-7 feet, twist at waist, bending and squatting
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

ASM Global

Operates and manages venues worldwide

ASM Global runs a global network of venues such as stadiums, convention centers, and theaters and provides end-to-end venue management services for owners. Its work covers daily operations, staffing, event booking, and marketing, supported by a fully integrated marketing platform that aims to boost revenue and improve attendee experiences. The company earns fees from managing venues and may share in profits from hosted events. Its client base includes municipalities, universities, and private venue owners, and its portfolio handles more than 20,000 events each year. What sets ASM Global apart is its large, worldwide footprint and the combination of two major industry players, creating a broad network and scalable operations, plus a centralized marketing platform that helps owners maximize event revenue. The company’s goal is to help venue owners operate successful, high-attendance events while growing revenue and expanding its global presence.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Los Angeles, CA
Founded: 2019

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