Network & Services Operations Representative

Project Role : Network & Svcs Operations Representative
Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
Must have skills : SAP Manufacturing Integration & Intelligence (MII)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an SAP MII Manufacturing Integration, you will own a module workstream end to end, from design decisions through to cutover, leading a small team while remaining hands-on for Manufacturing Execution within the Manufacturing tower of the DRS SAP programme. The role exists to connect the shop floor to SAP, where integration must remain resilient while production continues and plant connectivity is not guaranteed.
You carry the workstream delivery commitment: defensible estimates, early disclosure of risk, and diagnosis to root cause rather than escalation. You are expected to make AI a measurable productivity lever for your team, governed by a defined validation standard.

Roles & Responsibilities:
Scope & Decision Rights: Own the module design. You determine configuration approach, estimates and sequencing for the workstream and approve the deliverables of the engineers you lead cross-module design changes are agreed with the process area lead.
MII Development: Build and maintain MII content: business logic services, query templates, message services, transactions and shop-floor dashboards.
Plant Connectivity: Configure Plant Connectivity and tag-level integration with control systems over OPC UA or equivalent, including buffering behaviour when connectivity drops.
ERP to Shop Floor Flow: Design and support the data exchange between ERP and the shop floor: production order download, confirmations, goods movements and status feedback, with reconciliation when messages fail.
Shop-Floor Visibility: Build dashboards and KPI and OEE reporting that plant operations use in the plant, and keep them fast enough to be trusted during a shift.
Integration & Dependencies: Work with Production Planning and Plant Operations for order and confirmation flow, with Inventory for goods movements, and with plant automation teams on the control-system side.
Workstream Delivery Ownership: Estimate, sequence and deliver the module workstream against milestones, enforcing the quality gates for configuration, specifications, test evidence and defect containment.
Issue Diagnosis & Corrective Action: Lead resolution where shop-floor integration dropping messages or confirmations failing to reach ERP during a running shift places a milestone at risk: diagnose across configuration, data and integration layers, evaluate options against time and risk, and drive the agreed course to closure.
AI-Enabled Delivery & Joule Agent Specification: Build and maintain the reusable prompt and accelerator set for integration failure pattern analysis, downtime and OEE data analysis and test message generation, define the validation standard applied within the team, and evidence the effort saved. Use SAP Joule for Consultants as standard practice and curate its grounding content for this module. Identify Joule agent use cases, write the specification and supply the process context the AI and AIDLC tower builds, and you validate the result against the business outcome.
Team Leadership & Mentoring: Lead a small delivery team, allocate work to capability, review deliverables before release, and develop engineers in both module depth and delivery discipline.
Stakeholder Management: Lead requirement and design workshops with business process owners, present options, impacts and risks in business terms, and defend scope where change threatens the committed date.

Professional & Technical Skills:
Must-Have Skills
SAP MII: Deep expertise in the MII workbench: business logic services, query templates, message services and transaction development.
Plant Connectivity & OPC: Demonstrated experience with SAP Plant Connectivity and OPC UA or DA tag integration with control systems.
ERP Integration: Strong expertise in production order, confirmation and goods movement integration between ERP and shop-floor systems.
Resilience & Buffering: Demonstrated experience designing message buffering, retry and reconciliation for an environment where connectivity is not guaranteed.
Plant-Floor Working: Demonstrated capability to work with plant operations and troubleshoot at the line as well as remotely.
Hands-On Currency: Current and continuous hands-on configuration work on the primary skill, with no sustained break from build activity in the last 18 months.
AI-Enabled Delivery: Demonstrated use of AI to raise workstream throughput through prompt sets, accelerators or analysis routines adopted by others, governed by a defined validation standard.
SAP Joule for Consultants & Agent Specification: Working use of SAP Joule for Consultants, including grounding it in client-specific content, together with the capability to identify Joule agent use cases in the module and specify them for a dedicated AI capability to build. Where prior Joule exposure is absent, working proficiency is expected within 90 days of joining.
Evidence of AI Adoption: Demonstrable adoption of AI in delivery work, evidenced through AI assistant use, reusable accelerators, automation of recurring delivery tasks or codified playbooks adopted by others, together with the judgement to verify generated output before it is acted on.
Workstream Management: Demonstrated end-to-end ownership of an SAP module workstream: estimation, milestone commitment, defect management, integration test and cutover.
Team Leadership: Demonstrated leadership of a small delivery team and direct ownership of business stakeholder relationships, including contested scope discussions.
Good to Have Skills
SAP Digital Manufacturing Cloud (DMC) and the MII migration path
SAP ME and manufacturing execution scenarios
OEE management and downtime analytics
Edge computing, IIoT platforms and OPC UA security

Additional Information:
A 15-year full-time education is required, as stated in the approved demand record.
Minimum 12 years of experience on the primary skill, as specified in the approved demand record.
Hands-on configuration work on the primary skill current at the point of application.
Workstream ownership across at least two full lifecycle SAP implementations or large rollouts.
Evidenced examples of AI-assisted delivery methods adopted by other members of the team.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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