Full-Time
Clinical Development Director
Covenant Case Management Services
IDD and TBI case management services
Compensation Overview
$68k - $75k/yr
Charlotte, NC, USA
In Person
Regional travel is required.
Bachelor's, Master's
 Medical, Clinical & Veterinary (1) |
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- A Bachelor's Degree in a Human Services field is required.
- Must meet Qualified Professional status according to 10A NCAC 27G .0104.
- Must have a valid North Carolina Driver's License and reliable transportation for regional travel.
- Must have 5–7+ years of professional experience in intellectual and developmental disabilities services.
- Must have 3+ years in a significant supervisory or management role leading clinical and operational teams.
- Must have deep operational knowledge of NC Innovations Waiver, Alternative Family Living, and Supportive Living regulations.
- Must be able to manage managers, lead professional clinical staff, and cultivate a positive, growth-oriented culture.
- Must be able to interpret complex state policies and translate them into streamlined operational procedures.
- Must have superior verbal and written communication skills for executive reporting, stakeholder presentations, conflict resolution, and budgetary oversight.
- Direct and oversee all residential programs, including Alternative Family Living, Supportive Living, and Long-Term Care Support, to ensure alignment with North Carolina Division of Mental Health, Developmental Disabilities, and Substance Abuse Services standards and state regulations.
- Formulate and execute long-term strategic initiatives to enhance service delivery, drive agency growth, and sustain the organization's mission.
- Serve as the final point of accountability for program-specific Individual Support Plans and Intellectual and Developmental Disabilities Waiver compliance across all residential sites.
- Provide direct supervision, mentorship, and performance management for Qualified Professionals and the Manager of Supportive Living and Facilities.
- Ensure teams effectively manage caseloads, charting, quarterly goal reviews, and Medical Record Review findings.
- Oversee recruitment, onboarding, and high-level training to maintain a residential leadership pipeline.
- Partner with executive leadership and the Chief People and Culture Officer to manage departmental budgets, resource allocations, and facilities requirements.
- Oversee facilities management to guarantee safe, therapeutic, and compliant living environments.
- Analyze program metrics and clinical outcomes to identify trends, mitigate risks, and drive continuous process improvements.
- Direct the integration of the Long-Term Care Support framework across all residential divisions to establish a standardized culture of excellence.
- Oversee comprehensive learning plans and competency-based training, ensuring compliance with required certifications, including cardiopulmonary resuscitation, first aid, and state mandates.
- Lead the department's response to audits, critical incidents, and quality improvement initiatives to maintain survey readiness.
- Collaborate with the Chief Quality Officer and Supported Living Manager to meet operational standards for annual Medicare and Innovations licensure.
- Act as a senior liaison between the organization, state regulatory bodies, community partners, and families.
- Champion systemic improvements in residential care across high-level clinical and professional forums.
- Support cross-functional operations during peak periods, support data ethics and privacy compliance, and drive employee engagement initiatives related to diversity, equity, and inclusion, onboarding, and recognition.
- Master's Degree.
- Leadership development opportunities within the organization.
Covenant Case Management Services provides case management and direct support for individuals with IDD and TBI across 56 counties in North Carolina. It coordinates Medicaid Tailored Plans, Innovations Waiver, and 1915(i) services through partnerships with LME/MCOs, and develops Individual Support Plans that connect clients to housing, employment, day programs, and healthcare. Direct services include Community Living and Supports, Residential and Supported Living, Dream Center Day Program, Community Networking, respite care, and supported employment, along with specialized behavioral, dietary, and therapeutic consults. The goal is to help clients and families access needed services, build stable supports, and increase opportunities for community living and employment through a person-centered approach.
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Get referred to Covenant Case Management Services
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Simplify's Take
What believers are saying
- NC DHHS listed Covenant Case Management Services as a certified care management agency in 2026.
- Indeed postings on 2026-05-29 show hiring across Charlotte, Wilmington, Boone, and Raleigh.
- CCMS updated referral-partner and FAQ pages on 2026-07-24, signaling active payer and provider outreach.
What critics are saying
- North Carolina Tailored Plan authorization controls referrals, so county-level rule changes choke revenue fast.
- The 2024-2029 Innovations Waiver renewal ties CCMS to state reimbursement and administrative decisions.
- State-funded disability care creates concentration risk; one NC DHHS rate cut hits staffing and margins immediately.
What makes Covenant Case Management Services unique
- CCMS spans 56 North Carolina counties with CARF and NC DHHS certifications, updated 2026-06-27.
- It combines case management, residential supports, day programs, and employment under one provider.
- CCMS coordinates Innovations Waiver and 1915(i) services through Tailored Plans and LME/MCOs.
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Benefits
Health Insurance
401(k) Company Match
Hybrid Work Options