Operations Support Manager

Job Description

ProSidian Consulting has an opportunity for a Logistics Support Services (LSS) Operations Support Manager located in Charlotte, NC | POSTING TYPE: THIS IS A FULL-TIME W2 HIRE. 

ProSidian Consulting is seeking an experienced Logistics Operations Manager (LOM) to support the Logistics Support Services (LSS) Program Manager, provide oversight of all activities related to Fulfillment and Order Tracking, and assist the Warehouse Manager as needed. In addition, the Logistics Operations Manager may be required to travel and provide conference support two or three times a year. This role may include website and process training.

This role is responsible for day-to-day project management and ensures quality in packing, shipping, distribution, and receiving processes as well as organizing key information structures. The ProSidian Consulting Logistics Operations Manager shall be responsible for the overall management, coordination and performance of the work under a Federal government Contract for services and shall be empowered with authority to make field decisions which may arise in day-to-day operations without undue delay.  

Logistics Support Services (LSS) Program Management is complex and covers many unique facets, including but not limited to: assisting clients with shipping, receiving, and delivering supplies, materials and equipment, and maintain inventory control and records related work. 

This may also include new product and program development based upon client requirements, perfecting the warehouse inventory system and website, working onsite in support of various client events, managing planning and fulfillment of marketing items for large scale training and conference events, managing the warehouse team – ensuring accuracy in shipment and billing. 

The Logistics Support Services (LSS) Operations Support Manager (LOM) role supports the Program Manager (PM) and provides leadership and oversight support for of the complete order fulfillment process, behind the scenes event management planning, and working with the graphic designers in creation and management of direct mail, print and digital marketing materials and relationships involving them. The Operations Support Manager is responsible for time sensitive material in an environment where accuracy, efficiency, and communication skills are of paramount importance. 

The Operations Support Manager also supports The Program Manager (PM) also leads safety and security including Facilities and Security Clearance on behalf of ProSidian Consulting. Key job duties include providing strong project and program management skills, documenting programs accurately, providing team management, coordination and timely execution. We hire only experienced professionals and foster an environment of cooperation and collaboration where everyone is at a high level. 

This role includes responsibility for day-to-day order fulfillment and tracking; pick, pack and ship verification; kit assembly; process documentation; reporting; trouble-shooting; and is the primary contact with shippers. The LOM must be a highly-motivated professional with great communication skills, the ability to multi-task and work with minimal supervision.

Do You Meet The Requirements?

We are seeking a Logistics Support Services (LSS) Operations Support Manager who can hit the ground running and make a difference!  As an experienced Logistics Support Services (LSS) Operations Support Manager with ProSidian, you will be in an invigorating and challenging environment with high standards for work quality, professionalism, and teamwork.

If this is you, and you meet the requirements below, we want you on our team. The work shall be performed on-site at the Charlotte warehouse/office, with some travel required to the client site in the Fayetteville area. Background checks are required for all employees. 

The work shall be performed on-site at the Charlotte warehouse/office, with some travel required to the client site in the Fayetteville area. Competitive salary and benefits are provided.

Qualifications

Logistics Operations Manager Qualifications

• The Logistics Operations Manager must be qualified with experience in managing day-to-day operations and ensure quality in packing, shipping, distribution and receiving processes.
• The Logistics Operations Manager must be qualified with experience to support the Program Manager and other members of the team on initiatives for vendor relations, continuous improvement of existing processes, and development of consistently more competitive pricing arrangements for client product inventory.
• The Logistics Operations Manager must be qualified with experience to provide oversight support, leadership, and support for tactical day to day operations in a warehouse environment when necessary and in support of the Program Manager.
• The Logistics Operations Manager must be qualified to enhance current and new vendor relations, continuous improvement with existing processes, and competitive pricing arrangements for product inventory.
• The Logistics Operations Manager must be qualified with experience to provide oversight support and support for tactical day to day operations in a Warehouse Environment.
• The Logistics Operations Manager must be qualified with experience in process improvement to provide continuous improvement with existing processes and be able to document and train on those processes.
• The successful candidate will be self-motivated, able to multi-task, be willing to assist with any task required to support the project and function well in a small team environment.
• He/she must be able to work effectively at all levels of the organization, be results oriented, have strong analytical and decision-making abilities and be a creative problem solver.

Logistics Operations Manager Skill Requirements

• Excellent verbal and written communication and presentation skills
• Experience with Excel, Word, and PowerPoint, Visio, and MS Project
• Excellent inventory and project management skills are required for this job.
• Proven experience in logistics, and fulfillment operations.
• High level of attention to detail, well organized, good prioritization skills and ability to juggle multiple tasks.
• Knowledge of all aspects of logistics, and fulfillment operations including packing, shipping, distribution, and receiving processes
• Strong project management skills within marketing, logistics, and fulfillment
• Good communication abilities are required to effectively negotiate with vendors as well as supervise and motivate the fulfillment staff.

Key Logistics Operations Manager Job Duties

• Manage day-to-day fulfillment activities and ensure quality in picking and packing, shipping and order tracking.
• Work any fulfillment issues that may arise, including communications with the shippers.
• May be involved in training users and provide training documentation.
• Process improvement and documentation.
• Provide strong project and program management skills, documenting programs accurately and providing team management, coordination and timely execution
• Manage day-to-day project management and can ensure quality in packing, shipping, distribution, and receiving processes as well as organizing key information structures.
• Measure and report on the effectiveness of each program
• Accurate forecasting of expenses and ability to manage a budget
• Oversight support for public and stakeholder (military) facing websites including content management, design input, troubleshooting, testing, reporting and analysis.
• Develop and distribute site reports to senior management and stakeholders.
• Coordinate Logistics Operations including time lines, production, budgets and status reports
• Other tasks in support of the marketing, logistics, and fulfillment operations
• Inventory planning and guaranteeing orders are efficiently processed
• Interaction with vendors to guarantee fluid, up-to-date inventory of goods
• Monitor warehouse processes and recommend improvements to increase productivity
• Contract with enough vendors so that customer demands will be met without interruption.
• Regularly support the preparation of and management for budgets for review and approval by upper management.

Logistics Operations Manager Working Conditions

• A fulfillment manager typically divides time between office and the warehouse. The warehouse is a flex space and has full office functionality with warehouse delivery capability in back, a uniform facade, ample parking space for clients and employees in front with professionally landscaped surroundings
• Standard office hours are 8:30 to 17:30, however, the LOM must be able to meet the needs of the client which may include differing and/or longer hours and possibly some weekend hours.
• Office time is usually devoted to vendor negotiations and tracking inventory movement via computer.
• Warehouse time spent supporting and working with warehouse operations to prepare and package orders for timely shipment.
• May be required to walk or stand to observe processing and packing procedures.
• Overtime occasionally may be required to resolve inventory or shipping issues.
• Professional business attire is expected for this position.
• Business casual attire is expected for this position.

Minimum Qualifications, Education, and Competencies

• Bachelors Degree in a related field and/or 5 or more years’ work experience
• Knowledge gained from previous inventory or fulfillment management jobs is preferred.
• Excellent communication skills, both written and spoken for presentations
• Organized with a sharp eye for detail with ability to document using clear, concise and grammatically correct language
• Proven effective leader; ability to manage projects with both small and large work teams 
• Ability to broker differences and manage conflict well
• Ability to adapt quickly and effectively to changing requirements
• Must be team oriented and able to communicate with a variety of people and vendors
• Ability to identify and resolve issues relating to meeting deadlines
• Knowledge gained from previous inventory or fulfillment management jobs is preferred
• Familiarity with print processes for development of collateral materials
• Must be team oriented able to communicate with a variety of people and vendors

***Military Background a plus and or experience working in a Federal Government Environment

Additional Information

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
  
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc.  Our comprehensive benefits package includes a medical, dental and vision plan.  Our growing list of benefits currently include the following:

• Competitive Compensation:  Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
• Group Health Insurance Health Benefits:  Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com‎) and Dental Plan (Ameritas - www.ameritas.com).
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement.  Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement.  Contributions are deducted from pay on a pretax basis.  A wide range of investment options are available with a personal financial planner available to assist you. The Plan is a Safe Harbor 401(k) Retirement Savings Plan.  ProSidian Consulting participates in a Basic Match with a % of pay for participants who defer at least a required minimum % of their pay.  The Basic Match is structured as follows:  100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.
• Vacation And Paid Time Off (PTO) Benefits:  The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor’s appointment, or any number of events in your life.  Currently these benefits include Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government.
• Pre-Tax Payment Programs:  Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP).  These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans:  We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less:  https://ProSidian.CorporatePerks.com.  This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace.  A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.
• Leverageable Experience and Thought Leadership:  By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
• ProSidian Employee & Contractor Referral Bonus Program:  ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
• Performance Incentives:  Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account:  Pending

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

• ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
• ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina.  All applicants are encouraged to apply regardless of Veteran Status.
• Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things with the right way.  The pride comes out of the challenge; the reward is excellence in the work.  FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.  ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.