Advisor – Program Management

About the Role

The Program Manager coordinates programs for large key customers, including accounts with multiple locations and stakeholders. This role aligns customer priorities with Canon teams, oversees execution, resolves issues, and provides clear program visibility to customers and Canon leadership.

Your Impact

-Key Responsibilities  Serve as the main program-management contact for assigned large customers.  Understand each customer goals, locations, stakeholders, priorities, and commitments.  Maintain an account program plan covering active projects, milestones, owners, risks, and next steps.  Support customer retention, expansion, and consistent experience across locations.  Coordinate implementations, installations, expansions, upgrades, and relocations across customer sites.  Manage scope, schedules, budgets, resources, dependencies, risks, and changes.  Confirm site readiness and adapt plans to local requirements.  Ensure smooth operational handoffs and follow-up on performance and open actions.  Align customer stakeholders with Sales, Service, Operations, Engineering, Supply Chain, Logistics, IT, Finance, Legal, and other teams.  Lead customer reviews, project meetings, steering committees, and executive updates.  Drive decisions and accountability across teams without direct authority. Communication and Issue Resolution  Provide clear updates on progress, decisions, risks, financial considerations, and required actions.  Coordinate escalations, recovery plans, communications, and resolution.  Set realistic expectations and align customer needs with Canon commitments and capabilities.  Reporting and Improvement  Maintain dashboards, action logs, risk registers, and executive-level reporting.  Track milestones, customer outcomes, financial performance, service trends, and program health.  Identify recurring issues and improve processes, tools, and delivery consistency. Measures of Success  Customer satisfaction, retention, and value realization.  Achievement of milestones and customer commitments.  On-time, within-scope, and financially responsible delivery.  Timely resolution of risks, issues, and escalations.  Clear stakeholder alignment, action ownership, and reporting.  Consistent use of program standards and continuous improvement.

About You: The Skills & Expertise You Bring

Education and Experience  Bachelors degree in business, project management, operations, engineering, supply chain, or a related field; equivalent experience may be considered. Master degree preferred.  Seven or more years of project or program management experience with complex customer- facing programs.  Experience supporting large customers with multiple locations, stakeholders, and workstreams.  Experience leading cross-functional teams in a matrixed organization.  Production print, manufacturing, automation, logistics, technology deployment, or equipment implementation experience preferred.  PMP certification is preferred, or ability to obtain within 12 months.  Agile, Scrum, or PRINCE2 certifications preferred. Skills and Competencies  Strong planning, risk management, financial tracking, problem-solving, and change-management skills.  Clear executive and customer communication.  Strong stakeholder management, negotiation, and organizational influence.  Proficiency with Microsoft Office; Microsoft Project, Smartsheet, Power BI, CRM, or portfolio- management tools preferred.  Ability to travel and manage priorities across locations and time zones as needed.  Proficiency in Microsoft Project, Smartsheet, Power BI, Microsoft Office Suite, project portfolio management tools, risk management methodologies, financial analysis, and budgeting.    We are providing the anticipated base salary range for this role: $96,880.-145,090 annually. 

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Posting Tags

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