ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The HR Operations Coordinator is responsible for facilitating the human resource processes that enhance the organization’s operations. This role works in partnership with Talent and HR teams to ensure accuracy in HRIS systems, reporting, and HR auditing.

Essential Duties and Responsibilities:

• This role has a focus on benefits and compensation. 
• Provides support to the HR teams, with a high attention to detail.
• Researches, analyzes, and documents findings.
• Supports wellness, diversity, and inclusion initiatives for HR Leaders, the DEIA Council, and the Wellness Committee
• Supports HRIS processes of intradepartmental transfers and reporting changes, etc.
• Assists with weekly and monthly reporting and auditing • Recommends process improvements to achieve operational excellence.
• Maintains and provides support for the Career Framework architecture.
• Manages, maintains, and audits the job description library, escalating issues if necessary.
• Supports colleague recognition platforms by answering questions, performing uploads, and providing reports.
• Documents, tracks, and refreshes policies and procedures on an annual basis or as needed.
• Provides benefit support when needed (ticket board, qualifying event, administrative reporting, etc.)
• Coordinates calendars and materials for The ConnectWise Way program
• Assists HR with performance review cycles and 360 reviews.
• Provides support for colleague questions and tickets.
• Assists in maintaining HRIS data integrity.
• Performs ad hoc reporting and project work within HR and working collaboratively with other functions.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently on projects and processes with close supervision.
• Broad theoretical knowledge of applicable work area.
• Ability to situationally adapt and understand new technology/processes as per business requirements.
• Excellent interpersonal and organizational skills.
• Results oriented, with a focus on solving problems and driving continuous improvement.
• Must be able to handle multiple assignments, work well under pressure, and have the flexibility to assist teams in meeting client demands on accelerated schedules.
• Ability to work with high level of discretion and confidentiality.
• Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Collaboration and team-focused approach to work with the ability to self-direct priorities.
• Strong knowledge of HRIS and applicant tracking systems.
• Ability to analyze and interpret data, information and identify pattern, trends, and insights to suggest appropriate solutions.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 1+ years of relevant experience
• Preferred: Office exposure in a customer/colleague facing role 

Working Conditions:

• Onsite/Hybrid/Remote depending on location.
• 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.