At least 5 years of experience leading production or operations teams, with knowledge of floral products, care and handling.
Ability to address disagreements directly and fairly, mediate between individuals and teams, and reach clear resolutions.
Cross-functional leadership and ability to build working relationships and lead collaboration across merchandising, operations, marketing, stores, and finance.
Accountability for results, including holding oneself and others to clear standards and following through on commitments.
Experience guiding a team through organizational change with clarity, confidence, and consistency.
Calm, poised, and professional demeanor under pressure, during peak periods, and in difficult conversations.
Supervisory training and experience in hiring, scheduling, managing performance including discipline, and maintaining employee morale in a productive environment.
Ability to respond positively and lead teams through stressful situations and peak business periods.
Ability to plan and execute seasonal peaks and everyday activities.
Deep understanding of spoilage principles and activities.
Operational skills to lead and organize an effective, efficient physical workspace.
Communication skills to lead and communicate work direction and performance issues.
Ability to resolve interdepartmental issues involving inventory, labor, schedules, employee issues, and special-order coordination.
Reading and math skills to research and analyze business and operational effectiveness and efficiency to deliver business goals.
Technology skills, including email, Excel, and Bachman's sales and inventory systems.
Financial management experience for a production operation, including labor budget, inventory, and shrink.
Responsibilities
Oversee Bachman's fresh design operation, including floral design, planter production, weddings and events, inventory management, and receiving.
Lead, coach, and develop supervisors, designers, and production staff across floral design, planter production, events, and receiving operations.
Manage hiring, onboarding, performance reviews, employee development, and scheduling.
Foster a positive, collaborative culture while leading teams through peak seasons and organizational change.
Oversee daily floral, planter, and event production to ensure quality, efficiency, and on-time order completion.
Plan production schedules, allocate labor, and maintain organized workspaces, inventory controls, and operational standards.
Partner with team leads to manage receiving, cooler operations, and production workflows.
Support the growth and profitability of the weddings and events business.
Balance event production with everyday operations while ensuring pricing, margins, and customer satisfaction goals are met.
Lead holiday and peak-season planning, including staffing, production schedules, and resource allocation.
Manage department performance, including sales, margins, labor, inventory, and controllable expenses.
Drive productivity improvements, minimize waste, and support budget goals through effective planning and resource management.
Review business results and identify opportunities for operational and financial improvement.
Partner with merchandising, marketing, operations, finance, stores, and IT to improve processes, solve problems, and support successful product launches.
Lead continuous improvement initiatives that increase efficiency, communication, and teamwork across departments.
Support special projects and other assigned duties.
Desired Qualifications
Floral design skills, with knowledge of design products and techniques.
Experience in high-volume floral, horticultural, or similar production operations, such as multi-unit florist, wholesale floral, grocery floral, or food production.
Experience leading other leaders and teams of 20 or more.
Profit-and-loss responsibility for a multi-million-dollar operation.
Experience with weddings and events, or other custom, quote-based work.
Experience rebuilding team morale after a period of change.
Fresh Design Operations Manager
As the Fresh Design Operations Manager, you'll oversee Bachman's fresh design operation, including floral design, planter production, weddings & events, inventory management, and receiving. From the moment product arrives at the dock to the creation of stunning arrangements and event designs, you'll lead the people, processes and operational strategy that bring our products to life.
If you're a hands-on leader who thrives in a fast-paced environment and enjoys balancing people leadership, production operations and business results, we'd love to meet you.
Position Duties:
Leadership & Team Development
Lead, coach and develop supervisors, designers and production staff across floral design, planter production, events and receiving operations.
Manage hiring, onboarding, performance reviews, employee development and scheduling.
Foster a positive, collaborative culture while leading teams through peak seasons and organizational change.
Operations & Production
Oversee daily floral, planter and event production to ensure quality, efficiency and on-time order completion.
Plan production schedules, allocate labor and maintain organized workspaces, inventory controls and operational standards.
Partners with team leads to manage receiving, cooler operations and production workflows.
Weddings, Events & Peak Season Planning
Support the growth and profitability of the weddings and events business.
Balance event production with everyday operations while ensuring pricing, margins and customer satisfaction goals are met.
Lead holiday and peak-season planning, including staffing, production schedules and resource allocation.
Financial & Business Management
Manage department performance, including sales, margins, labor, inventory and controllable expenses.
Drive productivity improvements, minimize waste and support budget goals through effective planning and resource management.
Review business results and identify opportunities for operational and financial improvement.
Cross-Functional Collaboration
Partner with Merchandising, Marketing, Operations, Finance, Stores and IT to improve processes, solve problems and support successful product launches.
Lead continuous improvement initiatives that increase efficiency, communication and teamwork across departments.
Support special projects and other duties as assigned.
Temperature variations, including regular work in a refrigerated cooler
Weekend, early-morning, event and extended hours required during peak periods
Qualifications:
Minimum 5 years' experience leading production or operations teams, with knowledge of floral products, care and handling
Demonstrated conflict management skills: able to address disagreements directly and fairly, mediate between individuals and teams, and reach clear resolutions
Proven cross-functional leadership, builds strong working relationships and leads collaboration across Merchandising, Operations, Marketing, Marketing, Stores and Finance to achieve shared goals
Strong sense of accountability takes ownership of results, holds self and others to clear standards, and follows through on commitments
Change leadership experience: able to guide a team through organizational change with clarity, confidence and consistency
Calm, poised and professional demeanor, especially under pressure, during peak periods and in difficult conversations
Supervisory training and experience in hiring, scheduling, managing performance (including discipline) and maintaining employee morale in a productive environment
Ability to respond positively and lead teams through stressful situations and peak business periods
Planning ability to develop and execute seasonal peaks and everyday activities
Deep understanding of spoilage principles and activities
Operational skills to lead and organize an effective, efficient physical workspace
Exceptional communication skills to lead and communicate with individuals on work direction and performance issues
Ability to resolve interdepartmental issues involving inventory, labor, schedules, employee issues and special-order coordination
Reading and math skills to research and analyze the effectiveness and efficiency of the business and operations to deliver business goals
Technology skills, including email, Excel and Bachman's sales and inventory systems
Financial management of a production operation: labor budget, inventory and shrink
Preferred:
Floral design skills, with knowledge of design products and techniques
Experience in high-volume floral, horticultural or similar production operations (multi-unit florist, wholesale floral, grocery floral or food production)
Experience leading other leaders and teams of 20 or more
P&L responsibility for a multi-million-dollar operation
Experience with weddings and events, or other custom, quote-based work
Experience rebuilding team morale after a period of change