Trustpilot is seeking an experienced VP Product Management, Consumer & Trust, to have an integral part in shaping the future of our consumer product suite and Trust & Transparency initiatives. Reporting directly to the Chief Product Officer, this leadership position will oversee a diverse team of 7 Product Managers, driving the strategic vision and execution of our consumer decision engine. We are looking for an individual who will exemplify our goal of becoming the epitome of dependability, applying extensive product management skills, a zest for engaging with consumers, and a steadfast promise to enhancing trustworthiness in digital environments.

What you’ll be doing:

• Strategic Leadership: Develop and execute an evolving 3-year product strategy that aligns with Trustpilot’s vision of becoming the universal currency of trust. Lead the consumer product and Trust & Transparency teams to increase our value as a decision engine, facilitate engagement, and ensure our services meet consumers wherever they are.
• Product Innovation: Spearhead the development and implementation of new features and capabilities to enhance the consumer experience on Trustpilot. This includes improving the review flow, introducing video reviews, AI summaries, and contextual questions for reviewers, among others.
• Consumer Engagement: Implement gamification strategies and other engagement tactics to increase the volume and quality of reviews, reduce the time between reviews, and enhance the overall user experience. Develop features that support discovery, personalization, and mobile adoption.
• Market Expansion: Collaborate with commercial teams to identify and target high-value service verticals, driving acquisition and engagement in strategic markets, especially in the US.
• Team Leadership: Oversee and mentor a team of Product Managers, building a culture of innovation, collaboration, and accountability. Ensure your team is equipped with the tools and knowledge to excel in their roles.
• Data-Driven Decision Making: Utilize metrics and user feedback to guide product development decisions, measure success against strategic priorities, and continuously refine our product offerings.
• Stakeholder Engagement: Work closely with other department heads, including Marketing, Sales, and Content Integrity, to ensure product strategies align with company goals and market needs. Represent Trustpilot’s product vision in external forums and with key partners.

Who you are:

• Proven Leadership: Proven experience in product management experience, with several years in a senior leadership role overseeing consumer-facing digital products. Experience leading product teams in high-growth technology companies is desirable.
• Strategic Thinker: Demonstrated ability to develop and execute product strategies that drive growth, user engagement, and trust. Familiarity with the competitive landscape of review platforms and consumer decision engines.
• Consumer-Centric: Deep understanding of consumer behaviour online, especially in the context of e-commerce and review platforms. Experience with gamification, personalization, and mobile-first strategies.
• Technical Expertise: Solid grasp of current technology trends, product development methodologies, and tools. Experience with AI, machine learning, and data analytics is highly desirable.
• Collaborative Mindset: Advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization. Demonstrates the ability to understand and control emotions, building a positive work environment and leading through influence with awareness and adaptability.
• Analytical Skills: Proficiency in using data to inform product decisions, measure performance, and identify opportunities for improvement.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

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