Guest Service Specialist

Woodward Park City, located just 20 minutes from Salt Lake City, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you!

Woodward Park City is looking for a Guest Service Specialist to join our Guest Experience team. You will welcome guests, validate access, answer questions, and help maintain a safe and organized entrance. This role is ideal for someone who is friendly, attentive, and comfortable helping people in a fast-paced environment.

What's in It for You

• Health insurance options for all employees.
• Full access to Woodward Park City's world-class facilities.
• Access to Snowbird and participating POWDR resorts.
• Friends and family discounts, complimentary passes, plus food, retail, and gear discounts.
• Growth opportunities across Woodward and POWDR.
• A community that celebrates action sports and individual style.

What You'll Do

• Welcome guests and set a positive tone at the entrance.
• Scan and validate tickets, passes, and guest access.
• Answer questions and share accurate resort and program information.
• Direct guests to check-in, activities, rentals, retail, and other service areas.
• Monitor the entrance and help maintain an organized guest flow.
• Identify access, safety, or guest concerns and notify the appropriate leader.
• Keep the entry area clean, safe, and guest ready.
• Complete opening and closing tasks for the assigned area.
• Support teammates and other Guest Experience operations as needed.

What We're Looking For

• Friendly, guest-focused approach with clear communication skills.
• Strong attention to detail when validating access and sharing information.
• Ability to stay calm, organized, and helpful in a busy environment.
• Dependable, team-oriented, and willing to learn new systems and procedures.
• Comfort working indoors and outdoors in changing weather conditions.
• Ability to stand for extended periods and remain active throughout the shift.
• Availability to work evenings, weekends, holidays, and peak operating periods.
• Previous guest service, recreation, hospitality, admissions, or customer service experience is preferred.
• Interest in action sports and the Woodward community is preferred.
• Comfortable using computers and digital Point of Sale (POS) systems in a customer service environment.
• Support team members within the Guest Experience Department as needed   

You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common.  We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view.  Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.

If you need assistance with your application, please reach out to [email protected]