Full-Time
Technical Support Engineer
DataDome
201-500 employees
AI-driven bot protection and fraud prevention
No salary listed
Noida, Uttar Pradesh, India
Remote
 IT & Security (1) |
|---|
- At least 2 years of relevant work experience in technical support, product support, or a similar customer-facing technical role
- Experience supporting business-to-business cloud software
- Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)
- Experience with Apache, Nginx, AWS Lambda@Edge, CDNs (Akama i, CloudFlare, Fastly), and Web Application Firewalls
- Cybersecurity experience
- Proactively monitoring customers’ exchanges and responding to support tickets while leveraging your expertise and knowledge of our solution and implementation phases
- Informing our customers on how to get the most out of their DataDome products and services, respond to requests in a timely and precise manner, and be the point of contact to resolve customer issues related to DataDome products and services
- Continuously developing your expertise and understanding of our solution, the implementation lifecycle, our bot detection process, as well as our dashboard functionalities through training, hands-on testing, sessions via our Learning & Development platform
- Answer customers’ technical questions, while informing them and our internal global teams about your findings, meeting or exceeding service-level agreements (SLAs), and escalating ticket requests
- Participating in an on-call rotation to provide to support our 24/7 support model
- Collaborating and exchanging with our global Threat Research team and cybersecurity experts on a daily basis, while simultaneously contributing to protecting and reducing fraudulent online traffic - basically this is what being a Datadomer is all about!
- You are interested in deep diving into data and you are familiar with Kibana/Elasticsearch
- HTTP protocol is no mystery for you
- Self-driven, curious, an eager learner, at ease working autonomous and highly motivated
- A team player and enjoy interacting with global teams
- Customer-driven individual, who is excited to work and solve technical challenges in a rewarding environment alongside great people
DataDome provides a SaaS cybersecurity platform that protects websites, mobile apps, and APIs from automated threats and online fraud. Its AI engine analyzes trillions of signals to distinguish human from bot traffic and blocks malicious activity in under two milliseconds, with real-time edge-based model updates and deployment across more than 50 tech stacks. It guards against web scraping, credential stuffing, Layer 7 DDoS, payment fraud, and carding, while claiming a false positive rate below 0.01%. The company aims to help digital businesses run secure, smooth user experiences and to grow its global presence, especially in the United States.
Company Size
201-500
Company Stage
Series C
Total Funding
$80.9M
Headquarters
New York City, New York
Founded
2015
Simplify's Take
What believers are saying
- Pradheep Sampath's CPO appointment drives agentic commerce trust infrastructure.
- Chris Raniere's CRO hire scales enterprise CISO acquisitions globally.
- Forrester Wave 2024 Leader status boosts procurement credibility.
What critics are saying
- Cloudflare's ML bot management causes client churn in 6-12 months.
- Akamai's API signals outperform, stealing banking contracts in 12-18 months.
- Open-source AutoGen frameworks bypass Device Check in 3-6 months.
What makes DataDome unique
- Real-time edge ML blocks threats in under 2 milliseconds with 0.01% false positives.
- Device Check invisibly validates device signals, reducing CAPTCHAs by order of magnitude.
- AI engine processes trillions of signals daily, adapting models at the edge.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Flexible Work Hours
Remote Work Options
PTO
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Mental Health Support
Stock Options
Company Equity
Conference Attendance Budget
Professional Development Budget
Family Planning Benefits
Fertility Treatment Support
Parent Care
Remote Work Options
Hybrid Work Options
Home Office Stipend
Phone/Internet Stipend
PTO
Paid Sick Leave
Paid Holidays
Adoption Assistance
Childcare Support
Sabbatical Leave
Commuter Benefits
Meal Benefits
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Employee Discounts
Gym Membership
Relocation Assistance
Education allowance
Training Programs
Growth & Insights and Company News
6 month growth
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↑ 0%DataDome, a bot and agent trust management company, has appointed Pradheep Sampath as chief product officer. Sampath brings expertise in identity, authentication and fraud prevention, having previously helped protect over $200 billion in digital transactions. The appointment comes as AI agents increasingly handle transactions autonomously, driving demand for DataDome's trust infrastructure spanning bot detection through fraud prevention. Sampath will lead the company's product vision and strategy, focusing on end-to-end journey optimisation and protection for agentic commerce. Sampath joins from Entersekt, where he served as chief product officer leading authentication and fraud prevention solutions. He previously held the same role at ID.me during its hypergrowth phase. DataDome was named a Leader in The Forrester Wave for Bot Management in 2024.
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. More than 40% of corporate fraud is now AI-driven, designed to mimic real users, bypass traditional defenses and scale at speeds that overwhelm even the best-equipped SOCs.In 2024, nearly 90% of enterprises were targeted, and half of them lost $10 million or more.Bots emulate human behavior and create entire emulation frameworks, synthetic identities, and behavioral spoofing to pull off account takeovers at scale while slipping past legacy firewalls, EDR tools, and siloed fraud detection systems.Attackers weaponize AI to create bots that evade, mimic, and scaleAttackers aren’t wasting any time capitalizing on using AI to weaponize bots in new ways. Last year, malicious bots comprised 24% of all internet traffic, with 49% classified as ‘advanced bots’ designed to mimic human behavior and execute complex interactions, including account takeovers (ATO).Over 60% of account takeover (ATO) attempts in 2024 were initiated by bots, capable of breaching a victim’s credentials in real time using emulation frameworks that mimic human behavior. Attacker’s tradecraft now reflects the ability to combine weaponized AI and behavioral attack techniques into a single bot strategy.That’s proving to be a lethal combination for many enterprises already battling malicious bots whose intrusion attempts often aren’t captured by existing apps and tools in security operations centers (SOCs).Malicious bot attacks force SOC teams into firefighting mode with little or no warning, depending on the legacy of their security tech stack.“Once amassed by a threat actor, they can be weaponized,” Ken Dunham, director of the threat research unit at Qualys recently said. “Bots have incredible resources and capabilities to perform anonymous, distributed, asynchronous attacks against targets of choice, such as brute force credential attacks, distributed denial of service attacks, vulnerability scans, attempted exploitation and more.”From fan frenzy to fraud surface: bots corner the market for Taylor Swift tickets Bots are the virtual version of attackers who can scale to millions of attempts per second to attack a targeted enterprise and increasingly high-profile events, including concerts of well-known entertainers, such as Taylor Swift.Datadome observes that the worldwide popularity of Taylor Swift’s concerts creates the ROI attackers are looking for to build ticket bots that automate what scalpers do at scale
DataDome announced $42 million in Series C funding, led by InfraVia Capital, to enhance its fight against bot-driven cyberattacks and online fraud. The company uses AI-powered software to analyze trillions of data points daily, protecting clients like Allegro, Helly Hansen, SoundCloud, and Reddit. DataDome's detection engine can identify and block malicious requests in under two milliseconds with a false positive rate of less than 0.01%.
Report Notes that DataDome is Expanding Beyond Bot Mitigation to Broader, Anti-Fraud Platform with Addition of Ad Protect & Account ProtectNEW YORK, July 1, 2024 /PRNewswire/ -- DataDome , a leading AI-powered online fraud and bot management platform, is proud to announce it has been recognized as a Leader in The Forrester Wave™: Bot Management Software, Q3 2024. DataDome received the highest score possible in nine criteria, including detection models, partner ecosystem, and more. In its analysis, Forrester evaluated 11 total vendors in the bot mitigation space based on high-level criteria grouped by current offering, strategy and market presence in order to help customers select the right provider for their needs.Notably, DataDome received a 5/5 score, which Forrester defines as "superior," in the detection models criterion. DataDome's ability to analyze 5 trillion signals daily with multiple layers of machine learning ensures unparalleled accuracy in distinguishing between malicious traffic and genuine user interactions.What's more, DataDome's enterprise platform does not come at the expense of usability and implementation. With 50+ integrations , DataDome runs anywhere, in any cloud; it is compatible with all major web technologies, including multi-cloud and multi-CDN setups, and is installed within minutes."We are thrilled to be recognized as a Leader in The Forrester Wave™: Bot Management Software report. For us, this achievement underscores our relentless commitment to protecting our customers, and proves that the best enterprise cyberfraud platform does not have to come at the expense of ease of use," said Benjamin Fabre , co-founder and CEO of DataDome
Unparalleled Detection Accuracy and Seamless User Experience For Websites and Mobile Applications Frustrates Fraudsters, Not Legitimate UsersNEW YORK, Dec. 12, 2023 /PRNewswire/ -- DataDome , a leading provider of AI-powered online fraud and bot management, today announced it is taking its bot protection offerings to a whole new level by enabling a new challenge response for customers, called Device Check. This invisible challenge works behind the scenes, validating device-specific signals with proofs of work – all without prompting any visible interaction with end users.Device Check excels in identifying even the most advanced and evasive bots right from their initial requests. Unlike traditional security measures that may only catch bots after repeated suspicious behavior, Device Check's advanced algorithms are finely tuned to spot telltale signs of automation and malicious intent.It analyzes device-specific signals in real-time such as requestor environment, automation framework usage, or any bot cloaking techniques, and enforces device-level proofs-of-work via JS challenges, thereby substantially increasing detection accuracy and further reducing the frequency of visual CAPTCHAs. For one early access customer, a luxury brand retailer, DataDome was able to reduce the false positive rate by an order of magnitude, thanks to Device Check's ability to block bots from the first request."Bot attacks continue to grow in sophistication, and can easily mimic human behavior or circumvent CAPTCHAs. This fact, combined with user frustration over traditional CAPTCHAs, is precisely why enterprises need a new approach that pairs robust bot security with frictionless user experiences," said Benjamin Fabre, co-founder and CEO of DataDome