Parts Route Sales Representative

Description

Position Information: The Parts Route Sales Representative is responsible for making daily sale contacts, promoting programs to customers, and providing excellent customer service. S/he will also monitor the market and relay feedback to wholesale team to remain competitive. 

Areas of Emphasis:  

• Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication  
• Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”  
• Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management  
• Be a great team member  
• Successfully Maintain the following accountabilities  
• Daily Sales Contacts 
• Program Promotion 
• Customer Service/Retention 
• Monitor Market for Changing Conditions 

 Duties and Responsibilities: 

• Greet every customer, every day  
• Maintain high ethical standards when dealing with customers, co-workers and vendors  
• Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards  
• Visit assigned accounts and fill requests for product 
• Assist customer on staging areas/stocking orders 
• Monitor customer returns and inform Wholesale team of issues that may be upcoming 
• Suggest value added items to customers  
• Observe customer stocking of competitor items during visits and report opportunity to wholesale team 
• Report new customers in market to Wholesale team for sales opportunities 
• Observe customer shop flow and potential room for improvement 
• Report to wholesale team on new competition in assigned account 
• Relay feedback from customers on our performance to wholesale team 
• Recap visits after call is made, highlighting keynotes 
• Return customer credit sheets for processed returns 
• Monitor customer returns area for changes in competition and processing 
• Maintain consistent learning on parts knowledge to provide excellent customer experience 
• Attend personnel/business development opportunities 
• Attend all required meetings as directed 
• Fill in on parts or service parts counters as needed and required. 
• Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards 

Requirements

Qualifications: Valid driver’s license and good driving record. Ability to read and comprehend instructions and information. High school diploma or the equivalent. Previous automotive parts experience preferred. 

Working Conditions: The Parts Route Sales Representative will work and move about the Parts department in a warehouse-type environment as well as drive company vehicles to customer locations. S/he will be exposed to noise, dust, exhaust fumes, and other hazardous and nonhazardous materials. S/he must be able to lift up to 50 pounds.  

 Thomas Automotive Family and All Things Automotive is an Equal Opportunity Employer