IT Project Operational and Administrative Business Support - AMMS

Job Description

ProSidian Seeks a AMMS IT Project Operational and Administrative Business Support (Full-Time) located in The Hanford Tri-Cities Area (Kennewick | Pasco | Richland) to support an engagement for the US Dept. of Energy (DOE) Hanford in Eastern Washington (Tri-Cities - Kennewick | Pasco | Richland) Area. 

The ProSidian Engagement Team Members work to provide General Support Services Contractor (GSSC) assistance to support DOE Hanford [which consists of Richland Operations Office (RL), and Office of River Protection (ORP)] in support of the Govt’s operations, personnel management, and general administration of regional operations at the Hanford Site in Richland, Washington.  ProSidian Consulting's work includes supporting DOE requirements for consulting support, acquisition support, program/project management support, operational/administrative business support, and environmental consulting support. 

It is also ProSidian's duty to protect all classified information, special nuclear material, and other DOE property and work in accordance with DOE security regulations and requirements to maintain responsibility for protecting all classified information and all classified matter (including documents, material and special nuclear material) which are in every Engagement Team Member's possession and in connection with the performance of work under this contract against sabotage, espionage, loss or theft.

AMMS IT Project O&A Business Support Candidates shall work to support requirements as a AMMS IT Project Operational and Administrative Business Support and provide AMMS IT Project O&A Business Support Services to U.S. Department of Energy (DOE) Richland Operations Office (RL), Assistant Manager for Safety and Environment (AMSE)

The AMMS IT Project O&A Business Support Specialist shall provide support in the following areas:

• Perform administration and systems management in Cloud environments (i.e. Microsoft Azure, Amazon Web Services, etc.).
• Develop, build, configure, customize, and maintain Office 365, Exchange, Skype, and SharePoint solutions to meet quality & performance requirements.
• Support delivery, escalate, and resolve user issues including subscription management services, correlation of usage and charges, and cost efficiency.
• Create the required design and support documentation for projects, systems builds, processes and changes.
• Utilize verbal and written communication skills to maintain and update system documentation, site procedures and provide training as required.
• Detailed System and Solution using design MS Word, PowerPoint, and Visio, Standard Operating Procedures (SOP), Change requests, Usage guides for scripts, Technical and Management presentations.
• Provide technical support to Richland Operations (RL) and Office of River Protection (ORP) Federal staff and General Service Support Contract (GSSC) employees.
• Provide support to Other Government Agencies (OGA) (Government Accountability Office, Inspector General, Defense Nuclear Facilities Safety Board, Environmental Protection Agency, Ecology, etc.).
• Provide research and recommendations for hardware/software to meet the government’s purchasing needs and property retirement.
• Maintain the RL and ORP IT checkout pools within 24 hours of assignment changes, including inventory of spare computers, printers, mobility devices and peripherals.
• Coordinate onsite visitors Hanford Local Area Network (HLAN) access and computer needs.
• Assist in keeping property inventory records up to date to ensure incoming, moving, or departing staff are provided with necessary support.
• Assist with data gathering, input, and verification for Capital Planning Investment Control (CPIC), Technology Business Management (TBM) and other data calls;
• Assist CIO Office with support of HLAN.
• Commitment to customer service, with the ability to build productive relationships and resolve complex issues.
• Coordinate closely with the IT prime contractor in support of DOE’s mission.
• Respond to customer service requests within three days for maintaining and updating mobile devices and inventories.
• Identify and assist with the disposition/disposal of IT equipment monthly.
• Maintain account billing, to include creating, updating and closing, to support customer resource needs within five days.
• Provide and gather data for the monthly, quarterly, and annual Department of Energy data calls.

Qualifications

The AMMS IT Project Operational and Administrative Business Support shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.

QUALIFICATION REQUIREMENTS:

AMSE QA Consultant Support Specialist personnel shall possess the following minimum qualifications:

• 3 years IT experience, including 1 year of in-depth technical support at the Tier II and Tier III support levels;
• Bachelor’s degree in relevant technical field of study;
• Experience with Cloud Services to include Microsoft Azure and Amazon Web Services (Resource Manager, VMs, Virtual Networks, Storage Accounts);
• Windows based infrastructure experience and background;
• Strong PowerShell scripting background;
• AD User management and security aspects;
• General server management (Backup, Patching, Security);
• Excellent communication and knowledge transfer skills;
• Ability to independently perform multiple tasks with dynamic priorities;
• U.S. Citizenship.

TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.

LOCATION:  Work shall be conducted at the Department of Energy - Richland Operations Office, The Hanford Site, and Richland, WA.

Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.  

CORE COMPETENCIES

• Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership – ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization – ability to manage projects and activity, and prioritize tasks

------------ ------------ ------------

OTHER REQUIREMENTS

• Business Tools –  understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

------------ ------------ ------------

BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

• Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
• Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
• Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs  help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

----------- ------------ ------------

ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants foremployment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"  - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.

FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://www.ProSidian.com/ OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM.

ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your email.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.