Full-Time

Customer Experience Strategy Manager

Asana

Asana

1,001-5,000 employees

Team collaboration & work management platform


$234,000 - $316,000

Equity, Sales Incentive Pay

Senior

San Francisco, CA, USA

Required Skills
Sales
Communications
Tableau
Salesforce
Marketing
Requirements
  • 5+ years of relevant experience in strategy, operations, finance, management consulting, or a similar role (SaaS experience a must, but need not be for all of those years)
  • 2+ years of experience in a people manager role
  • Experience with broader revenue function teams such as Customer Success, Renewals, Professional Services, and Support.
  • Experience managing complex projects end-to-end; from inception to design to execution and, ultimately, impact
  • Exceptional communication skills with proven ability to work cross-functionally by building relationships and influencing others
  • Strong analytical fluency, modeling, presentation, and problem-solving skills
  • Proficient in Salesforce (CRM) and Tableau (BI)
Responsibilities
  • Own and execute global strategic projects to deliver GTM strategy, working cross-functionally across sales, customer success, enablement, marketing, product, finance, support
  • Manage a team to help facilitate the support of the global post-sales functions
  • Drive data-driven decision-making and operational excellence within our Corporate (100-1999 employees) and Enterprise (2000+) segments
  • Refine our operating model for Asana’s post-sale motion; including team cadence, processes, policies, data, and tooling for our customer-facing teams
  • Act as an internal ‘voice’ for the teams you directly support to both senior revenue leaders/executives and cross-functional partners
  • Own forecasting, reporting, analysis, insights and target setting for renewals
  • Define and execute initiatives to improve customer retention and satisfaction
  • Manage our team's input to the annual planning process by developing globally consistent templates and models for GTM plans including including organization design, and customer journey mapping

Asana's mission is to help humanity thrive by enabling the world's teams to work together effortlessly. The company builds collaborative tools for enterprise teams.

Company Stage

Series E

Total Funding

$413.2M

Headquarters

San Francisco, California

Founded

2008

Growth & Insights
Headcount

6 month growth

14%

1 year growth

32%

2 year growth

49%
INACTIVE