Full-Time

Support Engineer

Updated on 5/17/2024

Mixpanel

Mixpanel

201-500 employees

Event analytics for websites and apps

Financial Services
Data & Analytics

Entry, Junior, Mid, Senior, Expert

Remote in USA

Required Skills
Communications
Requirements
  • Patience in communication and teaching
  • Excellent problem solving and analytical skills
  • Ability to communicate technical concepts effectively
  • Resourcefulness and resilience in facing challenges
  • Dedication to developing expertise in a complex product
  • Interest in developing technical skills and learning new technologies
Responsibilities
  • Supporting customers in using Mixpanel
  • Becoming a Mixpanel product expert
  • Responding to customer inquiries via email, chat, and phone calls
  • Investigating and documenting bugs and feature requests
  • Providing feedback to improve customer experience
  • Collaborating with Product team to shape the product

Join a leader in event analytics, supporting a global client base that includes major industry influencers like Uber, Yelp, and BuzzFeed. With its focus on providing real-time charts and visualizations to improve customer behavior understanding, conversion, and retention, this company fosters a supportive and data-oriented culture. Its innovative approach, using intuitive UX, SDKs, and CDPs, allows for dynamic data exploration and effective event analysis without the need for SQL, perfectly catered to tech-savvy professionals eager to engage in cutting-edge data analytics.

Company Stage

Series C

Total Funding

$277M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-4%

2 year growth

5%

Benefits

Competitive compensation

Company stock options

Sabbatical policy

PTO

Volunteer time off

Parental leave

Mental health resources

401(k) match

Health, dental,& vision coverage

Flexible work from home options

Learning & development stipend

Professional growth hours