HybridHybrid; no specific office-day schedule stated.
Customer Experience & SupportCustomer Support
About the job
Requirements
Candidates should be confident guiding individuals through benefits questions and providing a high-touch, supportive level of service.
Relevant experience may include receptionist, scheduler, insurance verification, or medical-environment roles; strong customer service skills are also suitable.
Responsibilities
Help individuals understand their coverage, resolve issues, and connect them with care and resources through phone, email, and chat interactions.
Support participants in the company wellness program by answering questions and assisting with program-related needs.
Member Service Coordinator
Location: Davenport, IA (hybrid).
What Our Member Service Coordinators Do and Why It’s Important:
Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.
In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.
We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.
Schedule:
The standard work week for this position will be Monday through Friday, 8-5pm.
About Cottingham and Butler’s Health and Wellness Division
Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.