RemoteSales trips may be required to visit customer prospects.
Sales & Account ManagementAccount Executive
About the job
Requirements
Transportation experience and an existing book of business are required.
Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook is required.
Strong customer service, cross-functional collaboration, logistics process knowledge, sales reporting, sales data analysis, multitasking, prioritization, negotiation, problem solving, interpersonal collaboration, and ability to work in high-stress situations are required.
Ability to lead and direct multifunctional teams is required.
Ability to work in a high-call environment, handle multiple simultaneous projects, and meet deadlines is required.
Responsibilities
Develop and maintain customer relationships.
Identify, generate, pursue, and close new sales opportunities.
Assess business opportunities and prospect requirements, solving challenges through a sales-solution approach to outsourced and managed transportation services.
Apply industry and customer-market knowledge and appropriate sales techniques to close new business opportunities.
Conduct telephone calls, face-to-face meetings, prospecting, qualifying, lead generation, and cold calling.
Monitor, follow up on, and assist customer sales representatives with new business leads.
Establish and grow new business opportunities.
Quote customers on new lanes as requested or required.
Conduct sales trips as required to visit customer prospects.
Design and present sales presentations.
Coordinate and work closely with the Vice President of Business Development.
Collaborate with Operations Management to support sales operations and establish performance goals.
Cover Operations Management functions when necessary.
Onboard and distribute new business to appropriate customer service representatives with operations managers.
Rehabilitate existing sales accounts as needed.
Collaborate with operations managers, rate analysts, customer representatives, and carrier sales representatives during bidding to validate the rating process.
Establish and implement effective operational procedures with operations managers.
Identify problems and potential issues before they occur.
Book available freight cost-effectively when needed.
Collaborate in resolving billing issues.
Monitor customer scorecards and meet customer performance metrics.
Develop, analyze, and run sales reports and share information with operations managers to measure and maintain sales performance and growth.
Remain accessible by cell phone and email after hours and on weekends.
Communicate observed performance issues to operations managers.
Interested in climbing aboard with the Syfan Team?
***Transportation experience and Book of Business required to qualify for position
Essential Duties:
Develops and maintain customer relationships
Identify, generate, pursue, and close new sales opportunities
Assess business opportunities and prospect requirements to solve challenges through a sales solution approach to outsourced/managed transportation services
Through an in-depth understanding of the industry and the customer market segment, apply appropriate sales techniques to close on new business opportunities
Apply multi-tier approach to sales activities including telephone calls, face to face meetings, prospecting, qualifying, lead generation, cold calling, etc.
Monitors, follows up with, and assists customer sales representatives with new leads on business opportunities
Conducts regular cold calls toward mining for potential business opportunities
Establishes and grows new business opportunities
Quotes customers on new lanes as requested or required
Conducts sales trips as required and/or when warranted to visit customer prospects
Design and present sales presentations
Coordinates and works closely with the VP of Business Development
Ancillary Duties and Responsibilities:
Collaborates closely with Operations Management to support sales operations as needed
Assists Operations Management in establishing performance goals
Provides support to the Operations Management by covering function responsibilities when necessary
Collaborates with operations managers in effectively onboarding and distributing new business to appropriate customer service representatives
Collaborates in rehabilitating existing sales accounts as needed
Collaborates with operations managers, rate analyst, customer and carrier sales representatives during bidding to validate rating process
Collaborates with operations managers when needed to establish and implement effective operational procedures
Identify problems and potential issues before they happen
When needed, books available freight in a cost effective manner
Collaborates in resolving billing issues
Monitors customer score cards and meet customer performance metrics
Develops, analyzes and runs sales reports in sharing information with operations managers to measure and maintain sales performance and growth
Accessible by cell phone and email after hours and weekends
Communicates observed performance issues to operations managers
Skills/Experience:
Provide leadership while maintaining focus on company’s strategic goals
High-energy, positive attitude
Organizational and scheduling skills
Advance knowledge of MS Word, Excel, Power Point, and Outlook
Exceptional customer service
Strong cross-functional understanding and ability to work with counterparts across company
Strong understanding of logistics processes and theory application
Extensive knowledge of business sales reports
Ability to multitask in a high call environment
Ability to populate, analyze and run sales data
Ability to prioritize work and meet deadlines
Strong negotiation skills
Ability to work in high-stress situations
Strong problem solving skills
Ability to handle multiple simultaneous projects
Strong interpersonal and collaborative skills
Ability to lead and direct multi-functional teams
Self-motivated
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)