AireSpring

Managed IT, security, and network platform

Customer Service Billing Analyst

Customer SupportPosted on Nov 11

Full-timeSan Salvador, El SalvadorNo salary listedRemote

About the Job

Requirements

Telecommunications experience or experience with multi-level pricing structures is preferred.
Ability to work independently with minimal direction.
Strong mathematics skills.
Proficiency in Excel, Word, and Outlook.
Strong verbal and written communication skills.
High attention to detail.
Strong customer service skills.

Responsibilities

Analyze bills, determine applicable credits, propose credits for approval, and post credits once approved.
Review bills with customers and research disputes, communicating with internal departments, customers, and agents.
Work within different databases accurately.
Handle multiple tasks in a high-volume, fast-paced environment.

Desired Qualifications

Telecommunications experience is a plus.
Experience with multi-level pricing structures is a plus.

Job Description

The Billing Analyst position supports the Customer Billing Disputes Department. Duties include reviewing customer telecommunication bills, calculating and confirming correct invoice charges and ensuring any billing issues are current and resolved. This position also researches billing disputes for customers.

RESPONSIBILITIES INCLUDE:

Analyzing bills, determining any applicable credits, proposing credits for approval and posting credits once approved.
Reviewing bills with customers, researching disputes utilizing heavy communication with many internal departments as well as customers and agents.
Multitasking in a high volume and fast paced environment.
Ability to work within different databases with complete accuracy

Qualifications

Telecom experience a BIG plus or multi-level pricing structure experience also a plus
Candidate must possess the ability to work independently with minimal direction
Strong math skills are required
Proficient in Excel, Word and Outlook
Excellent verbal and written communication skills
EXTREMELY Detail oriented
Superior Customer Service Skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

AireSpring

Managed IT, security, and network platform

AireSpring provides global, fully managed IT and network solutions centered on a single platform called AIreCONTROL. It combines IT, security, and connectivity services—such as SD-WAN, SASE, circuits, firewalls, routers, and mobility—into one SaaS dashboard for real-time visibility, control, and automation. The system integrates data and alerts from AireSpring’s diverse portfolio and uses AI-powered IT Service Management (AIOps) to streamline operations across networks, security, and connectivity. AireSpring differentiates itself through this single-pane approach, an embedded AI-driven management layer, and strong support from tier-3 engineering teams plus a wide ecosystem of global providers (including Starlink) to ensure optimized, secure, and resilient network performance. The company aims to simplify enterprise IT networks by delivering comprehensive, managed connectivity and security through an integrated platform that reduces manual work and improves reliability.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Los Angeles, CA
Founded: 2001

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