North America Payroll Manager

Key Responsibilities:

• Execute accurate payroll operations: Ensure precise processing and timely distribution of employee paychecks.

• Manage tax compliance standards: Adhere to state, provincial, and federal tax regulations across the US and Canada, and stay informed of payroll relevant law changes

• Leadership: Lead the payroll team to provide stable service, address payroll-related inquiries, and deal with broader stakeholders in HR and business.

• Continuous improvement: Implement metrics to measure work efficiency and effectiveness and drive continuous improvement initiatives.

• Systems and third-party vendors: Partner with HRIS and external vendors to make effective use of technology (payroll, time & attendance) and services in the overall payroll operations

• Payroll records and reporting: Maintain comprehensive payroll records: Keep up-to-date payroll records and documentation, as well as provide payroll reporting to senior management

• Relationship Building: Build personal relationships with key vendor contacts (payroll service providers, HRIS) and internal stakeholders (finance, treasury, HR) to clearly define deliverables, timelines, and performance metrics, andestablish a feedback loop for continuous improvement.

Detailed Responsibilities: 

Payroll Processing

• Execute Accurate Payroll Operations to ensure precise processing and timely distribution of employee paychecks.

• Expertly manage tax compliance standards across the US and Canada, ensuring adherence to state, provincial, and federal tax regulations to maintain full compliance.

• Maintain comprehensive and up-to-date payroll records and documentation.

• Lead the team in addressing and resolving payroll-related inquiries and discrepancies efficiently, ensuring smooth and accurate payroll operations.

• Oversee the preparation and strategic delivery of comprehensive payroll reports to senior management, ensuring data accuracy and insightful analysis to support informed decision-making.

• Stay informed about changes in payroll laws and regulations to ensure ongoing compliance.

Time and Attendance Management 

• Utilize data analytics to monitor attendance patterns and identify areas for improvement, ensuring optimal workforce management.

• Develop and enforce comprehensive time and attendance policies that align with organizational goals and regulatory requirements.

• Provide training programs for employees and managers to ensure they understand and effectively use time and attendance systems.

• Introduce and oversee the maintenance of advanced time and attendance management systems to enhance accuracy and efficiency.

• Foster a culture of accountability and transparency by regularly communicating the importance of accurate timekeeping and its impact on the organization.

Compliance and Auditing

• Ensure all payroll and timekeeping processes comply with company policies and procedures.

• Conduct regular audits to verify the accuracy and compliance of payroll and benefits processes.

• Prepare and submit necessary reports to regulatory agencies as required.

• Stay updated on labor laws and regulations to ensure the organization remains compliant.

System Maintenance and Upgrades 

• Strategically oversee the maintenance and optimization of payroll software and systems, ensuring they align with organizational goals and support efficient payroll operations.

• Coordinate with HRIS and external vendors for system upgrades and updates

• Test and implement new features or functionalities.

Team Leadership

• Conduct performance evaluations and provide feedback

• Lead tier 1 and tier 2 payroll operations team, providing guidance, feedback, and support.

• Set goals and KPIs for team members and monitor performance.

• Foster a positive and collaborative work environment.

• Develop and implement training programs to keep team members updated on trends and strategies.

High Impact Behaviors

• Strategic Decision-Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders’ interests.

• Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.

• Fostering Team Growth: A high-impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.

Qualifications:

• A bachelor’s degree in accounting, finance, business administration, or a related field with at least 7 years’ experience, with at least 4years’ experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

• Demonstrated prior experience with Workday, Ceridian Dayforce, ADP, or other leading payroll systems, showcasing the ability to manage and optimize payroll processes effectively

• Prior experience in working with a managed services payroll provider

• Budgeting: Skillfully manage project budgets, allocate resources effectively, and monitor expenses. Make informed decisions to optimizefinancial outcomes.

• Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.

• End-to-End Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.

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