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Wolt

On-demand delivery platform for food

Team Lead – People Services

HR Operations & CoordinationConfirmed live in the last 24 hours
Full-timeBudapest, Hungary$87k - $128k

About the Job

Requirements

  • Must be based in Hungary and able to work from the Budapest office at least 3 days per week.
  • Fluent English, written and spoken.
  • Bachelor's degree in HR, Business Administration, or a related field.
  • Proven people-management experience focused on team development.
  • Background in employee lifecycle processes and HR service delivery.
  • Familiarity with HR metrics and enterprise resource planning systems.
  • Curiosity about artificial intelligence and automation in HR service delivery, with a track record of using new tools to improve efficiency and accuracy.

Responsibilities

  • Lead and mentor a team of approximately 10 People Associates.
  • Set goals, monitor performance, and conduct regular evaluations.
  • Ensure the team follows company policies and procedures.
  • Oversee handling of HR inquiries from employees across multiple countries.
  • Serve as the first escalation point for complex issues and ensure timely resolution.
  • Partner with Tier 2 HR and the business to transition processes into Tier 1.
  • Own process documentation and knowledge-transfer milestones.
  • Ensure coverage for all country deliverables.
  • Improve HR processes and systems for efficiency and accuracy.
  • Drive adoption of manager and employee self-service tools.
  • Support Workday onboarding and data accuracy.
  • Collaborate with Payroll to ensure timely, accurate salary payments.
  • Create development opportunities that grow the team's skills.
  • Identify process gaps and implement improvements based on team and employee feedback.

Desired Qualifications

  • Workday experience is a plus.

About the Company

Wolt

On-demand delivery platform for food

Wolt is an on-demand delivery platform based in Helsinki that connects customers with local restaurants and stores to deliver food and other goods. How it works: users order via a mobile app or platform, and Wolt’s technology routes orders to nearby couriers who are independent contractors. Couriers pick up items from partners and deliver them to customers; the app handles payments, including delivery fees, service charges, and commissions for partners, with customers able to tip couriers directly. Differences from competitors: Wolt combines a broad network of partner restaurants and stores with a route-optimizing platform, offers flexible earnings for couriers, and supports tipping through the app, all aimed at making deliveries quick and convenient. Goal: to provide a seamless, efficient delivery experience by leveraging technology to optimize routes and timing.

Company size
10,001+
Company stage
Acquired
Total funding
$821.3M
Headquarters
Helsinki, Finland
Founded
2014

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