Logistics Coordinator

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.

• MBO+ or Bachelor's degree in Logistics, Supply Chain, Business Administration, or equivalent professional experience. 
• 2–5 years of experience within logistics, transport, or supply chain operations. 
• Experience with transport management, freight forwarding, or distribution center operations. 
• Experience with ERP systems 
• Strong analytical skills and advanced Excel knowledge. 
• Structured, accurate, and detail oriented, with a proactive and decisive working style.
• Experience with Power BI or similar reporting tools is an advantage. 
• Project coordination and presentation experience is preferred. 
• Knowledge of customs and dangerous goods regulations (ADR, IMDG, IATA) is a plus. 
• Excellent communication skills in English; Dutch is preferred

As an employee of CooperSurgical/CooperVision, you'll receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role is 44.000 to 58.000 Euro annually. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.

In this challenging and versatile role, you will combine transport coordination with logistics project support, data analysis, and continuous improvement activities. You, as a team player, will act as the single point of contact for transport-related activities while supporting operational excellence initiatives through reporting, process optimization, and project coordination. A proactive, service driven and analytical mindset are essential to succeed in this role.

This position is based on-site at DCEU in Herten. Candidates must be eligible to work in the Netherlands. Fluency in English is required; Dutch is preferred. The split between daily transport related tasks and project-based work is approximately 50/50.

Transport & Shipment Coordination (20%)

• Plan, execute, and follow up on inbound shipments into the Distribution Center (DC).
• Execute, support, and monitor outbound shipments from the DC to global destinations, including preparation of all required export documentation.
• Organize and follow up on non-DC related collections and deliveries, such as sample shipments to laboratories or distribution of training materials.
• Maintain the EUDC inbound dock planning and adjust where required to ensure smooth operations.

Dangerous Goods, Compliance & Claims (10%)

• Process shipments in compliance with ADR, IMDG, and IATA Dangerous Goods regulations, which includes compliant dangerous goods documentation and archiving. 

• Organize customs documentation and support any physical inspections or audits by customs authorities. 

• Initiate, manage, and follow up on transport claims (damage, loss, delay), including root‑cause analysis and coordination with carriers and internal stakeholders.

• Proactively identify risks, trends, and recurring issues, and support preventive actions to avoid future impact.

Stakeholder Communication & Customer Experience (20%)

• Act as the single point of contact for DC related and transport related questions or requests within the region via e-mail, MS Teams, and telephone.
• Maintain close contact with Customer Service, Planning, Quality, Operations, carriers, and external service providers.
• Ensure a high level of customer satisfaction through proactive follow‑up and transparent communication.

Project Support, Data Analysis & Continuous Improvement (50%)

• Support and independently coordinate small to medium-sized logistics improvement projects and contribute to larger regional or global initiatives.
• Analyze transport and logistics performance to support project decisions, business cases, and process improvements.
• Prepare, maintain, and share KPIs, dashboards, and reports (e.g. shipment performance, on‑time delivery, carrier performance, customer feedback) to provide visibility and drive fact‑based decisions.
• Identify trends, bottlenecks, risks, and recurring issues in transport and logistics processes, translating insights into practical improvement proposals.
• Prepare management presentations, project updates, and improvement summaries for stakeholders across the organization.
• Support ERP and system‑related improvements, including process mapping, system testing, data validation, and implementation support for logistics‑related IT projects.
• Create, review, and update SOPs and work instructions as part of continuous improvement initiatives and project implementations.
• Actively contribute to a culture of continuous improvement, customer focus, and operational excellence.